Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 3,709 open — Page 73

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in Transfer Agency Processor

In this role, you will:

• Work effectively both independently and as part of a team, using your own initiative to deliver consistent customer support.
• Priorities tasks and manage your time well, ensuring customer requests are handled accurately within agreed timeframes.
• Identify and escalate potentially critical issues promptly, helping protect customers and the business by involving the right teams at the right time.
• Highly effective communication by telephone and in writing, ensuring messages are accurate, courteous, and easy to understand.
• Strong communication skills, with the ability to support and engage clients at all levels in a clear, professional manner.
• Confident in identifying and escalating issues promptly when they may impact the Bank’s client relationships or service standards.
• Solid understanding of AML/KYC requirements as they apply to Transfer Agency activities, supporting compliant and consistent client service.
• Proven ability to work to tight deadlines while maintaining strong attention to detail and delivering high-quality outcomes.
• Review KYC documentation promptly and accurately for both new and existing investors and maintain a 100% accurate KYC status record in the AML database.
• Archive and scan documentation appropriately to ensure files are stored correctly and can be retrieved quickly when needed.

To be successful you will:

• A graduate/ post-graduate diploma or degree in Accounting, Finance and Banking is a must have requirement. Higher qualification not a bar provided aspirations commensurate with the position. Any AML/KYC Risk management certification
• Knowledge of securities industry in AML & KYC essential and preferably experience in handling Mutual Fund investors AML/KYC
• At least 2-3 years of Prior experience in Transfer Agency AML KYC Process or relevant AML KYC experience for same duration.
• Working knowledge and prior experience/understanding of regulations such as GDPR, FATCA and CRS, CSSF.
• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia industry.In the current role for 12 Months.
• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
• CISI – Chartered Institute for Securities and Investment Certifications
• Understanding of Market and Mutual Fund operations desirable
• Practical experience of process reviews and re-engineering would be beneficial.
• Since it is role that caters to markets in different time zone, the candidate must be flexible to working in different shifts including day shifts, early morning, and evening shifts.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD