Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,822 open — Page 69

• Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. 

• Product installation and provide troubleshooting support for devices. 

• Perform site assessments and communicate device requirements to the remote team. 

• Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. 

• Coordinate with the remote team, providing detailed updates on activities conducted during site visits.

• Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.

• Assist in ad hoc operational task, as required

• Graduation /Diploma ( Science / ITI preferred) 

• 0-2 years of field operations/ field sales experience from healthcare or hospital industry.

• Open to travel within the city . 

• Open to working inside hospital wards and work in night shifts- occasionally as required,

• Good communication skills and fluency in local languages

• Prior experience of working with nurses/doctors is preferred

• Candidate should have basic understanding of operating a computer Additional 
  good-to-have(s)

• If you have experience in the hospital/ healthcare segment 

• If you have experience in working with startups

• A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

• A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.

• A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.

• Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days. 

Key Highlights

• Founded : October, 2015

• Founders :  Mudit Dandwate, Gaurav Parchani

• Headquarters : Bangalore, India | Houston, USA | Dubai, UAE

• Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

• Stage : Series A+

• Team Strength : 280+

• Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.

• Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

• Achievements

• Forbes India 30 under 30

• Forbes Asia 100 to Watch

• Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

• BML Munjal Award for Business Excellence using Learning and Development

• FICCI Digital Innovation in Healthcare Award

• Anjani Mashelkar Inclusive Innovation Award 

• Marico Innovation For India Award

To know more about life@dozee, click here. 

 Disclaimer: 

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics