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Customer Support & Operations Executive - Bangalore (Contractual)
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Other
Posted 13d ago
~40 hrs/week
Responsibilities
Drive repeat business and client retention through a personalized approach to enhance brand stickiness and reduce dormancy. Act as the voice of the client at the corporate office to improve overall customer experience by influencing people and processes.
Requirements
Requires a professional with luxury or fashion lifestyle retail experience and strong business acumen. Must possess the ability to manage high-net-worth consumers and influence multiple teams for scalable impact.
Full job description
Job Requirements
The Client Retention & CX role is responsible for enabling the delivery of repeat business for Zoya (300 Cr in FY27) across India by building a deep understanding of clients through an N=1 approach, planning and driving interventions through boutiques or centrally to enhance stickiness and provide insights to category and marketing teams resulting in lower dormancy and higher winback. The role also requires personally meeting the top tier consumers (5% of base) and represent the brand at boutique events and key occasions. The right candidate will be passionate about personalisation
Customer Experience: The role will also be the voice of Zoya’s clients at corporate office and will identify key opportunities to delight or key challenges to overcome to improve client experience by influencing people and process. A consumer enthusiast who can zoom in to each consumer and zoom out for actionability at scale with the ability to influence multiple teams for impact.
A strong portfolio of brands & industry leading capabilities, Titan is driven by the values and ethos of the Tata Group
Industry
Retail
Company size
5,001-10,000 employees
Founded
1984
Headquarters
Electronic City, Bangalore , Karnataka
LinkedIn followers
383,545
Titan Company Ltd is the organization that brought about a paradigm shift in the Indian watch market when it introduced its futuristic quartz technology, complemented by international styling. With India's two most recognized and loved brands Titan and Tanishq to its credit, Titan Company Ltd is the fifth largest integrated own brand watch manufacturer in the world.
The success story began in 1984 with a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation. Presenting Titan quartz watches that sported an international look, Titan Company Ltd transformed the Indian watch market. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company Ltd reached out to the youth segment with Fastrack, its third brand, trendy and chic. The company has sold 150 million watches world over and manufactures over 15 million watches every year.
Backed by over 6,000 employees, two exclusive design studios for watches and jewellery, 10 manufacturing units, and innumerable admirers’ world over, Titan Company Ltd continues to grow and set new standards for innovation and quality. The organization is all geared to repeat the Titan and Tanishq success story with each new offering.
https://www.facebook.com/CareersAtTitan/
Offices: #193, Veerasandra,, Electronic City, Bangalore , Karnataka 560100, IN · Titan Company Limited, 3, Sipcot Industrial Complex, Hosur, Tamil Nadu 635126, IN · Titan Company Limited, Tower A, Golden Enclave, Airport Road, Bangalore, Karnataka 560017, IN
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 740 of the 3730 open customer service & support positions offer remote or hybrid work (121 remote, 619 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.