JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Customer service, Communication, Problem-solving, Interpersonal skills, Hotel management software
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Customer service, Communication, Problem-solving, Interpersonal skills, Hotel management software
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Full-time
bachelor degree
Competitive salary, Professional growth opportunities
Posted 4d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
The Guest Relations Executive is responsible for ensuring exceptional guest experiences by managing check-in/check-out processes and addressing guest inquiries or complaints. They also coordinate with various departments to fulfill guest needs and maintain accurate records within the hotel management system.
Requirements
Candidates should have a bachelor's degree in Hospitality Management or a related field and at least 2 years of experience in customer service or guest relations. Proficiency in hotel management software and strong communication skills are essential for this role.
Full job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Guest Relations Executive
Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.
Key Responsibilities:
Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Handle guest inquiries, requests, and complaints promptly and efficiently
Coordinate with various departments to fulfill guest needs and resolve issues
Manage guest check-in and check-out processes, ensuring smooth transitions
Provide information about hotel facilities, services, and local attractions
Maintain accurate guest records and update information in the hotel management system
Handle reservations, modifications, and cancellations as needed
Assist with concierge services, including booking transportation and making restaurant reservations
Monitor guest satisfaction and collect feedback to improve service quality
Ensure compliance with hotel policies and procedures
Assist in organizing and coordinating special events or VIP guest arrangements
Maintain a clean and organized front desk area
Qualifications:
Bachelor's degree in Hospitality Management, Tourism, or related field preferred
2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
Excellent communication and interpersonal skills
Fluency in English; additional languages are a plus
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software and Microsoft Office suite
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
Ability to work well under pressure and in a fast-paced environment
Skills and Competencies:
Outstanding customer service orientation
Empathy and patience when dealing with guest concerns
Ability to multitask and prioritize effectively
Strong organizational and time management skills
Cultural sensitivity and adaptability
Team player with the ability to work collaboratively across departments
Discretion in handling confidential information
We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
Industry
Real Estate
Company size
10,001+ employees
Headquarters
Chicago, Illinois
LinkedIn followers
2,364,701
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,719 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Amazon, Hewlett Packard Enterprise, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 734 of the 3719 open customer service & support positions offer remote or hybrid work (119 remote, 615 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.