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Skills: Guest Relations, Facility Management, Health and Safety Compliance, Interpersonal Communication, Inventory Management
Company Description At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places …
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Sunshine Village Ski & Snowboard Resort
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Entry level
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Banff Centre for Arts and Creativity
Food and Beverage Assistant Manager
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$52k–$74k/yr
Mid level
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Full-time
professional certificate
Medical Insurance, Vision Insurance, Dental Insurance, Mental Health Support, Orthodontics, Fertility Drugs
Posted 49d ago
~40 hrs/week
Responsibilities
The Fitness and Wellness Host ensures the seamless operation and pristine condition of wellness facilities while providing a welcoming environment for guests. Responsibilities include greeting members, monitoring equipment safety, and maintaining high luxury service standards.
Requirements
Candidates should have previous experience in hospitality or wellness and must hold a Proserve certification. CPR and First Aid certifications are required or must be obtained, along with a professional demeanor and the ability to meet physical demands.
Full job description
Company Description
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we are redefining luxury wellness, from movement and recovery to presence and care.
The Fitness & Wellness Host plays a key role in delivering a refined, safe, and welcoming wellness experience for both guests and members. This role is the steady, reassuring presence within our fitness and wellness spaces, ensuring facilities are pristine, operations run seamlessly, and every guest feels supported, confident, and cared for.
This position is not about performance or instruction, it’s about precision, consistency, and ownership. You are a wellness ambassador who takes pride in the details, understands the importance of structure, and contributes quietly but meaningfully to the guest journey.
Start Date: July 2025 Position Type: Permanent
What You'll Be Doing
Guest Experience & Wellness Service
Greet all guests and members warmly, creating a calm, professional, and inclusive wellness environment
Provide clear orientation to fitness and wellness facilities, including equipment use, safety guidelines, and wellness etiquette
Maintain a visible, attentive presence on the fitness floor to ensure guest comfort, confidence, and safety
Anticipate guest needs and respond thoughtfully to questions, requests, or concerns
Uphold Rimrock Banff’s luxury service standards, tone, and brand values at all times
Facility Operations & Presentation
Ensure fitness centre, studio spaces, pool deck, and wellness areas are impeccably clean, organized, and inviting throughout operating hours
Complete routine cleaning, sanitizing, resetting, and inspections of equipment and spaces in accordance with health and safety standards
Monitor equipment condition and promptly report maintenance issues, safety concerns, or supply shortages
Maintain inventory of towels, water, amenities, and wellness supplies
Support daily opening and closing procedures, including checklists, logs, and operational standards
Safety & Compliance
Monitor guest activity to ensure safe and appropriate use of equipment and facilities
Enforce wellness and fitness policies with professionalism, discretion, and consistency
Respond appropriately to incidents or emergencies, following established safety and reporting protocols
Maintain working knowledge of emergency procedures, first aid, and basic health and safety practices
Wellness Support & Collaboration
Assist with wellness programming, classes, or special experiences as required
Support Fitness & Wellness leadership with special projects, activations, or guest initiatives
Collaborate with Front Office, Guest Services, Expeditions, Housekeeping, and Engineering teams to ensure a seamless guest journey
Qualifications
What You Bring
Previous experience in fitness, wellness, hospitality, or guest-facing roles preferred
Proserve certfication required
Familiarity with fitness equipment and wellness environments is an asset
CPR and First Aid certification, or willingness to obtain
Strong interpersonal and communication skills with a calm, professional demeanor
Ability to remain attentive, service-focused, and composed in a structured environment
Bonus If You Bring
Familiarity with pool operations, hydrotherapy spaces, or outdoor wellness facilities
Knowledge of health, safety, and sanitation standards in fitness or aquatic environments
Interest in wellness as a lifestyle, including recovery, movement, and mindful living
Experience supporting wellness activations, special events, or guest programming
Who You Are
You are steady, thoughtful, and detail-oriented. You take pride in doing things properly and consistently, and you thrive in environments with clear standards, established procedures, and supportive leadership.
You build trust through reliability, sincerity, and quiet confidence. While reserved with unfamiliar faces, you form strong, lasting relationships over time and take ownership of your role as if the experience were your own business.
You value professionalism, accountability, and a well-run environment, and you understand that excellence in the details shapes how guests feel long after their visit.
Lead the movement. Champion the journey. Stay moved.
Physical Demands
Ability to stand and walk for extended periods throughout the shift
Ability to perform repetitive cleaning, sanitizing, and equipment resetting tasks
Ability to lift, carry, push, or pull items weighing up to approximately 25lbs (towels, supplies, light equipment)
Ability to bend, reach, kneel, and stoop as required to maintain facility standards
Ability to work in warm, humid, and outdoor environments, including pool deck and hydrotherapy areas
Visa Requirements: Must be legally authorized to work in Canada.
Additional Information
Job Perks & Benefits:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at , and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
#CWMRSummer26
Job-Category: Wellness & Recreation
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to CAD 18.25 - hourly
Related keywords
WellnessFitnessHospitalityProserveCPRFirst AidLuxury ServiceFacility OperationsHydrotherapySanitation StandardsGuest ExperienceWellness AmbassadorHealth and SafetyEmblems CollectionBanff
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Banff, Canada right now?
There are currently 170 open customer service & support positions in Banff, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Banff, Canada?
Companies currently hiring include Accor, Sunshine Village Ski & Snowboard Resort, Banff Hospitality Collective, Pursuit, Pursuit Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Banff, Canada?
Yes — 1 of the 170 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Banff, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.