Customer Service & Support Jobs in Adelaide, Australia (Now Hiring) — 279 open — Page 8

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Work that matters 

In this role you will help to lead the Exams and Results team to deliver high- quality, student-centred services that support the effective administration of exams and results across Adelaide University.

You will oversee the planning, scheduling and delivery of all exams and results processes, including the preparation of timetables, allocation of venues, management of invigilator workforce, and communication with stakeholders to ensure seamless delivery.

This role will also monitor quality, data integrity and reporting to support outcomes and working groups focus areas.

Curious to learn more? Explore the full role description below to discover more about this opportunity.  

The team 

The Team Lead, Exams and Results Central, will report to the Senior Manager, Exams and Results, but will work closely with Academic and Professional staff across the program and service functions, external vendors and exam venues, and committees and working groups.

Visit the AU website to learn more about Student Experience and Success Portfolio.

Our people  

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Ideal for those who enjoy frequent interactions and collaboration, this role involves working closely with others. The environment can be noisy at points of peak activity, especially when collaborating with others. 

You will be part of a supportive team that values communication and teamwork.  

Perfect for those with strong team leadership experience and who enjoy a stimulating busy environment, this role involves collaboration and innovation.  

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience 

To join our community and thrive in this role, you will likely have the following skills and experience: 

• Experience leading and developing a high-performing team in a customer service administration environment
• Experience coordinating complex exams and results processes including event management, compliance and data integrity. Particularly in an exams and results context
•  Experience implementing process improvements and managing change
• Experience in stakeholder engagement and relationship management
• Experience in analytical problem-solving and communication

Our commitment to inclusion and diversity 

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process. 

Launch your future with Adelaide University now 

Applying is simple. Simply click on the Apply Now button and upload: 

• your current CV 
• a cover letter that tells us why you’re excited about the role 

Submit your application by 11:55pm Thursday 2 July 2026

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified. 

For further information about this opportunity, please contact: (quoting reference 493143): 

Taryn Giles 
Team Lead, Talent Acquisition 
+61 8 8302 1700 |  [email protected]

 

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.