Customer Service & Support Jobs in Michigan (Now Hiring) — 19,741 open — Page 348

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

 

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

 

 

GENERAL SUMMARY & SCOPE

The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.

 

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The Brow Waxing Expert is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

 

Performance

• Meet or exceed Benefit brand sales and service goals,and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
• Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty’s policies and procedures.
• Use appointment book or system to book guests’ appointments for initial services, return services, and events.
• Meet average sales per labor hour and sales to service ratio goal.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

 

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.
• Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
• Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in store events and promotions.
• Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.
• Collaborate with managers and associates throughout the store to help grow the business.

 

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure compliance with state board guidelines.
• Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
• Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.
• Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the Brow Bar, and any additional assigned area including, the salesfloor, restrooms, cashwrap, backroom, and break area.  
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using the Benefit brand’s and Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

• High school diploma is preferred
• Cosmetology or esthetics license where required by state law

 

Experience

• Experience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
• Proficiency with use of equipment needed to perform technical work

 

Skills

• Demonstrates significant competency in sales, products, and service
• Ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
• Strong communication skills

 

SPECIAL POSITION REQUIREMENTS

• Work a flexible schedule to include days, evenings, weekends, and holidays
• Attend brand sponsored trainings

 

WORKING CONDITIONS

• Continuous mobility during shift
• Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Ability to lift and/or move up to 25 lbs.
• Continuous coordination and manipulation of objects during shift

 

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

 

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.