Consulting Jobs in Sofia, Bulgaria (Now Hiring) — 617 open — Page 9

Key Responsibilities

Service Delivery & Operations

• Support and progressively own the operational delivery of managed service engagements, ensuring SLA compliance, service stability, and quality.

• Act as a point of contact for service incidents, coordinating triage, resolution, and root-cause analysis with precision and follow-through.

• Work closely with cross-functional teams (engineering, DevOps, security, cloud) to ensure integrated operational delivery.

• Apply and contribute to the continuous enhancement of our ISO 20000-aligned service management processes.

Client & Stakeholder Management

• Manage client relationships proactively, with particular focus on engagements in German-speaking markets.

• Communicate operational status, risks, and improvement opportunities in a clear, structured, and timely manner.

• Foster trust and alignment across multiple client stakeholders through reliable, responsive, and well-prepared interactions.

Governance & Reporting

• Produce and deliver service performance reports, SLA monitoring, and operational insights with accuracy and consistency.

• Ensure documentation accuracy and compliance with service management frameworks and standards.

• Support harmonisation and standardisation of operational practices across engagements.

Continuous Improvement & Knowledge Management

• Identify and drive improvements in service delivery processes, operational efficiency, and client experience.

• Contribute to building reusable service components, playbooks, and process templates.

• Promote knowledge sharing and operational excellence across the Managed Services team.

Operations Consulting & Pre-Sales (Development Track)

As part of your growth, you will progressively participate in:

• Pre-sales activities, including contributing to service proposals, defining operational models, and estimating service approaches.

• Helping clients design operating models, governance structures, and process frameworks aligned with managed services best practices.

• Supporting clients in maturing their incident, problem, and operational processes.

• Contributing to transition readiness and operational onboarding for new managed service engagements.

Required Qualifications

• 1-4 years of experience in service management, IT operations, project management, or a related operational role.

• German language skills at C1 level or above (mandatory) for daily client communication, reporting, and documentation.

• Fluent English speaking and writing (mandatory) for internal communication, reporting, and client-facing work.

• Strong knowledge of ITIL or demonstrated willingness to acquire it; experience with modern engineering / DevOps environments is an advantage.

• Excellent communication skills: ability to convey complex operational information clearly, concisely, and in a structured way, both verbally and in writing.

• Structured and disciplined working style: strong time management, ability to prioritise across multiple engagements, and reliable follow-through on commitments.

• Proactive mindset: you anticipate issues, flag risks early, and take initiative rather than waiting for instructions.

• Strong stakeholder management and relationship-building abilities, including the confidence to manage difficult conversations constructively.

• Analytical and problem-solving orientation: you approach incidents and operational challenges methodically, with a focus on root causes rather than symptoms.

• Ownership mentality: you take responsibility for outcomes, not just tasks, and hold yourself accountable for the quality of your work.

• Adaptability and learning orientation: willingness to work across different client contexts, technologies, and team setups, and to continuously develop your skills.

What We Offer

• Certification and education support: we sponsor your ITIL, ISO 20000, and other relevant certifications, including exam fees, training courses, and study time.

• Mentoring: you will be paired with an experienced Service Manager who will guide your professional development and career growth.

Work life blend: we offer a safe and healthy workplace, with flexible working hours and the possibility to work from home.

Profit share scheme: in addition to your annual salary, you may receive a profit share defined by the company's success in the previous year.

Global and Diverse Zühlke community: witness how colleagues from all our offices across the globe come together to create a unique, positive and inclusive work culture, learning from one another at annual team camps, and celebrating year-end parties and other local festivities.

Committed to development: we are committed to the growth of our people and are investing in your development. We are empowering you to build the skills you need to make a positive impact, both personally and for our clients, today and in the future.