Process Manager The Process Manager will be a critical driver of organizational efficiency and strategic alignment across our support towers. This role requires an individual who can seamlessly blend hands-on project man…
Skills: Project Management, Data Analysis, Executive Communication, Capacity Modeling, Erlang Model Generation
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Business Analysis Manager - Retail and Small Business Bank Orgs
McLean, Virginia, United States · On-site
$150k–$188k/yr
SeniorVisa sponsorship$5.5B raised
Business Analysis Manager - Retail and Small Business Bank Orgs Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with wo…
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Senior Director, Product Management, Credit Bureau Reporting
New York, New York, United States · On-site
$245k–$336k/yr
Senior+$5.5B raised
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Principal Process Manager - Network Product Well Managed
Chicago, Illinois, United States · On-site
$99k–$124k/yr
Mid level$5.5B raised
Principal Process Manager - Network Product Well Managed As a Principal Associate of Process Management within Transaction Processing, you will be responsible for ensuring all risk efforts are flawlessly executed. Our te…
Skills: Process management, Risk management, Compliance, Audit readiness, Process optimization
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$73k–$84k/yr
Full-time
high school, bachelor degree
Health Insurance, Financial Well-being Support, Performance Based Incentive Compensation, Cash Bonus, Long Term Incentives
Posted 44d ago
~40 hrs/week
Responsibilities
The Process Manager will lead end-to-end operational projects and drive organizational efficiency through data-driven analysis and strategic alignment. They are responsible for facilitating business cycles, managing budgets, and securing leadership buy-in through compelling executive communication.
Requirements
Candidates must have at least 1 year of experience in Process or Risk Management and possess a high school diploma or equivalent. A bachelor's degree and professional certifications such as PMP, Lean, or Six Sigma are preferred.
Full job description
Process Manager
The Process Manager will be a critical driver of organizational efficiency and strategic alignment across our support towers. This role requires an individual who can seamlessly blend hands-on project management, data-driven analytical rigor, and executive-level communication to influence outcomes, secure leadership buy-in, and deliver complex operational improvements with minimal guidance.
Key Responsibilities
Strategic Project Delivery: Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts, organizational change initiatives) from concept development through launch, ensuring objectives are clearly defined and met.
Executive Communication & Influence: Drive senior leadership alignment and secure project funding/approval by developing clear, concise, and compelling data-driven presentations. Tailor complex messages and strategies to resonate with diverse audiences, from frontline associates to C-level executives.
Operational Excellence & Analysis: Independently identify organizational needs and systemic problems using advanced analytical techniques (e.g., capacity modeling, Erlang model generation, and complex data manipulation). Develop and implement innovative, cost-saving technical and process solutions to drive efficiency and strategic objectives.
Planning & Governance: Facilitate and manage critical business cycles, including Quarterly Business Reviews (QBRs), Objective and Key Results (OKR) planning, and annual budget formulation (e.g., Zero-Based Budgeting or ZBB).
Team & Culture Enablement: Proactively manage cross-functional collaboration, build consensus among stakeholders with varied viewpoints, and actively contribute to a positive, inclusive work environment by mentoring associates and leading diversity and inclusion initiatives.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 1 years of Process Management or Risk Management experience
Preferred Qualifications
Bachelor’s Degree
2+ years of Project Management experience
Business Process Management, PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $73,300 - $83,700 for Process ManagerPlano, TX: $66,700 - $76,100 for Process ManagerRichmond, VA: $66,700 - $76,100 for Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Related keywords
Process ManagementRisk ManagementProject ManagementData AnalysisCapacity ModelingErlang ModelTechnology IntegrationChange InitiativesExecutive CommunicationQuarterly Business ReviewsOKR PlanningZero-Based BudgetingStakeholder ManagementDiversity and InclusionPMPLean
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper.
Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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Based on 890 listings with disclosed salaries, most consulting jobs in McLean, VA pay between $85k–$222k per year. Individual offers vary with seniority, company size, and specialization.
How many Consulting jobs are open in McLean, VA right now?
There are currently 1,058 open consulting positions in McLean, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in McLean, VA?
Companies currently hiring include Capital One, Booz Allen Hamilton, SDC, Appian, Guidehouse, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in McLean, VA?
Yes — 377 of the 1058 open consulting positions offer remote or hybrid work (45 remote, 332 hybrid).
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