Tokyo, Japan · Hybrid
Customer Success Advisor What you can expect You will support Japanese customers through email-based guidance on product adoption and onboarding. You will analyze usage patterns, create training content, and execute enga…
Skills: Customer Success, Customer Support, Product Adoption, Onboarding, Usage Analysis
San Jose, California, United States · Hybrid
$160k–$326k/yr
About the Team As a member of the Zoom sales team in the Public Sector sub-vertical, you will empower Zoom’s SLED institutions to discover flexible solutions for modern team collaboration. You will advocate the innovativ…
Skills: UCaaS Sales, SaaS Sales, Cloud Computing, Public Sector Sales, K-12 Education Sales
Texas, United States · Remote OK
$201k–$448k/yr
What you can expect Zoom is seeking an Account Executive to sell our Zoom Workplace platform to State & Local Government accounts in Texas. In this role, you will engage with state CIOs, executive directors, and IT leade…
Skills: Consultative Selling, SaaS Sales, AI Strategy, Digital Transformation, Government Procurement
Seattle, Washington, United States · Remote OK
$184k–$275k/yr
Immigration sponsorship is not available for this position What you can expect As a Software Engineer, you will play a key role in designing and implementing critical general web based and AI-embedded applications for Zo…
Skills: Machine Learning, Computer Vision, Natural Language Processing, Recommendation Systems, Microservices
Germany · Remote OK
$139k–$222k/yr
At Zoom we’re transforming how people collaborate, connect, and create. As work continues to evolve, so do we. We’re looking for an experienced Enterprise Account Executive to lead our growth across South Germany, partne…
Skills: Enterprise Sales, SaaS, UCaaS, CCaaS, C-level Engagement
Massachusetts, United States · Hybrid
$65k–$120k/yr
What You Can Expect Workvivo is transforming the way organizations connect, engage, and communicate through Workvivo HQ, Zoom's AI-powered platform designed to drive employee engagement, communication, and culture at sca…
Skills: Cold Calling, Lead Generation, Relationship Building, Sales Outreach, Customer Discovery
Japan · Hybrid
Mid-Market Account Executive What you can expect Zoom is seeking a Mid-Market Account Executive in Tokyo to develop and maintain the customer in Japan. The ideal candidate must possess excellent communication skill and c…
Skills: Account Management, Customer Relationship Management, Sales Achievement, UCaaS, Platform Sales
United States · Remote OK
$175k–$389k/yr
What you can expect Drive enterprise growth by selling employee engagement and listening solutions. Build trusted partnerships with HR leaders through consultative, insight-led conversations. Help organizations strengthe…
Skills: Enterprise SaaS Sales, Consultative Selling, Pipeline Management, Executive Presentations, Territory Planning
London, England, United Kingdom · Hybrid
What you can expect As an Account Executive, you will build and maintain relationships with mid-market level clients (50–500 employees) in UK. You will be selling communication & collaboration products across our AI powe…
Skills: SaaS Sales, Cloud Computing, Account Management, Lead Qualification, Solution Selling
Georgia, United States · Remote OK
$175k–$389k/yr
What you can expect Zoom is seeking Healthcare Enterprise Account Executives to sell our AI-powered communication and collaboration platform. Our Enterprise AEs engage both existing customers and new prospects to sell th…
Skills: Enterprise Software Sales, Unified Communications, Enterprise Telephony, Contact Center Solutions, Artificial Intelligence
San Jose, California, United States · Remote OK
$256k–$271k/yr
Immigration sponsorship is not available for this position Responsibilities: Lead the frontend architecture and rendering system design for a large-scale, real-time collaborative whiteboard.Define and enforce performance…
Skills: Chrome DevTools, React, Canvas, WebGL, GPU Rendering
Washington, District of Columbia, United States · Remote OK
$106k–$212k/yr
What you can expect Zoom is looking for Commercial Acquisition Account Executives specializing in Healthcare to sell our Zoom Workplace. Our Commercial Acquisition AEs are tenacious hunters and prospectors that create op…
Skills: Prospecting, Complex Sales Management, Client Demos, C-Level Engagement, Lead Qualification
Brazil · Remote OK
What you can expect Bonsai, now part of Zoom, builds tools that help agencies and professional teams focus on meaningful work. We are looking for a Senior Frontend Engineer to shape interfaces for proposals, contracts, i…
Skills: React, TypeScript, Redux, Mobx, REST APIs
Dublin, Leinster, Ireland · Hybrid
$146k–$255k/yr
What you can expect We are seeking a Global Head of Solutions Engineering based in Dublin to grow and lead the Solutions team for Workvivo, part of Zoom. This leadership role bridges technology, sales, and customer value…
Skills: Solutions Engineering, Pre-Sales, Technical Consulting, GTM Strategy, AI Adoption
Seattle, Washington, United States · Remote OK
$214k–$332k/yr
Immigration sponsorship is not available for this position What you can expect: As a Machine Learning Engineer on our GenAI Engineering team, you will play a critical role in shaping the future of Zoom AI through innovat…
Skills: Machine Learning, GenAI, Python, C++, CUDA
Japan · Hybrid
Mid-Market Account Executive What you can expect Zoom is seeking a Mid-Market Account Executive in Tokyo to develop and maintain the customer in Japan. The ideal candidate must possess excellent communication skill and c…
Skills: Account Management, Customer Relationship Management, Sales Achievement, UCaaS, Platform Sales
Japan · Hybrid
What you can expect We're looking for new partner sales to join our Japan team. You will be responsible for building, enabling, and driving revenue growth through our partner ecosystem in Japan. This role combines strate…
Skills: Partner Sales, Channel Enablement, Revenue Growth, Business Planning, Performance Analytics
United States · Remote OK
$92k–$185k/yr
Midmarket VAST Account Executive What you can expect Zoom is looking for Midmarket VAST (Value Added Selling Team) Account Executives specializing in selling our Workplace Platform. Our Midmarket VAST team engages with N…
Skills: SaaS Sales, UCaaS, Cloud-based Solutions, CRM, Prospecting
San Jose, California, United States · Hybrid
$138k–$275k/yr
What you can expect As a Video AI Engineer, you’ll enhance video codecs, video generation, and real-time 3D reconstruction to improve video quality, immersion, and performance in Zoom products. You will work across our …
Skills: C++, Python, Objective-C, Video Generation, Neural Rendering
Switzerland · Remote OK
What you can expect At Zoom we’re transforming how people collaborate, connect, and create. As work continues to evolve, so do we. With the introduction of AI Companion 3.0, Zoom is entering a new era of intelligent coll…
Skills: Enterprise Sales, SaaS, UCaaS, CCaaS, C-level Engagement
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Support Japanese customers via email to drive product adoption, onboarding, and value realization. Analyze usage patterns and create training content to prevent churn and maximize customer investment in Zoom solutions.
Requires 3+ years of experience in customer success or customer-facing roles with professional business-level proficiency in both Japanese and English. Candidates must be able to solve problems independently and create customer-facing documentation and FAQs.
Customer Success Advisor
You will support Japanese customers through email-based guidance on product adoption and onboarding. You will analyze usage patterns, create training content, and execute engagement initiatives to drive value realization. You will help customers maximize their investment in Zoom solutions and prevent churn through proactive support. You will be based in Tokyo and report to the local Japan CSM manager.
We ensure customers achieve their business goals through our products. We build trusted relationships and drive adoption through consistent execution. Our team serves as the bridge between customer success and product value.
Zoomのカスタマーサクセスチームでは、カスタマーサクセスアドバイザー（CSA）を募集しています。本ポジションは、Named CSMが担当しない日本のお客様に対して、メールを中心としたカスタマーサポートおよびプロダクトアダプション支援を行う役割です。東京オフィスを拠点とし、日本のお客様に対してタイムリーかつ質の高いサポートを提供していただきます。
カスタマーサクセスチームは、Zoomのお客様がプロダクトを最大限に活用し、ビジネス目標を達成できるよう支援する重要な役割を担っています。私たちはお客様との信頼関係を構築し、プロダクトの利用促進を通じて、お客様の成功とZoomの成長を両立させることを目指しています。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
AI-First Work Platform for Human Connection ✨
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
Offices: 55 Almaden Blvd., 6th Floor, San Jose, CA 95113, San Jose, CA 95113, US · Level 1, 9 Castlereagh St, Sydney, NSW 2000, AU · 8000 Avalon Blvd, Suite 100, space 216, Alpharetta, Georgia 30008, US · 7601 E Technology Way, 3rd Floor, Denver, Colorado 80237, US · 6601 College Blvd, Suite 120, Overland Park, Kansas 66211, US
AI-First Work Platform for Human Connection ✨
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
Offices: 55 Almaden Blvd., 6th Floor, San Jose, CA 95113, San Jose, CA 95113, US · Level 1, 9 Castlereagh St, Sydney, NSW 2000, AU · 8000 Avalon Blvd, Suite 100, space 216, Alpharetta, Georgia 30008, US · 7601 E Technology Way, 3rd Floor, Denver, Colorado 80237, US · 6601 College Blvd, Suite 120, Overland Park, Kansas 66211, US
