United States · Remote OK
$172k–$376k/yr
What you can expect The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice an…
Skills: AI Deployment, LLM Architectures, Python, TypeScript, Go
Seattle, Washington, United States · Hybrid
$152k–$332k/yr
What you can expect We are seeking an innovative and product-driven AI Agent Engineer to design, build, and operationalize autonomous AI agents. In this role, you will go beyond traditional chatbot development to create …
Skills: Python, Go, TypeScript, LLM API, Multi-Agent Systems
United States · Remote OK
$99k–$229k/yr
What you can expect The Security Engineer is responsible for security design and reviews across our products and services. The ideal candidate brings broad technical expertise and hands-on experience in end-to-end produc…
Skills: Security Design, Threat Modeling, Architecture Review, Security Code Review, AWS Security
Seattle, Washington, United States · Hybrid
$172k–$376k/yr
What you can expect Zoom is enhancing advanced AI tools to strengthen its status as a leading communication platform. By combining innovative AI with a reliable enterprise base, it aims to create tools that boost product…
Skills: Product Growth, User Onboarding, Activation Metrics, Retention Strategy, Monetization
Texas, United States · Remote OK
$160k–$326k/yr
What you can expect Zoom is seeking an Account Executive to sell our Zoom Workplace platform to State & Local Government accounts in Texas. In this role, you will engage with state CIOs, executive directors, and IT leade…
Skills: Consultative Selling, SaaS Sales, AI Strategy, Government Procurement, Strategic Account Management
Industrial, Odisha, India · Remote OK
SMB Account Executive- Acquisition(Based in Delhi) What you can expect Zoom is looking for a hunter and prospector to create opportunities to sell our Zoom solutions. This team focuses on working with growing organizatio…
Skills: SaaS Sales, Account Management, Prospecting, CRM Tools, Outreach
Bengaluru, Karnataka, India · Hybrid
SMB Account Executive- Acquisition(Based in Bangalore/Mumbai/Delhi) What you can expect Zoom is looking for a hunter and prospector to create opportunities to sell our Zoom solutions. This team focuses on working with gr…
Skills: SaaS Sales, Account Management, CRM Tools, Outreach, Zoominfo
San Jose, California, United States · Remote OK
$188k–$229k/yr
Immigration sponsorship is not available for this position Responsibilities: Actively participate and contribute to technical design and architectural discussions.Contribute insights for optimizing solutions, ensuring th…
Skills: Java, Spring Boot, Microservices, RESTful Web Services, SOAP
Germany · Remote OK
What you can expect As a Head of Sales for Germany North, you'll grow regional revenue through strategic partnerships and customer engagement. You'll empower your team with clear goals and collaborative execution. You'll…
Skills: Enterprise Sales, Cloud Sales, Sales Leadership, Go-to-market Strategy, Pipeline Management
Seattle, Washington, United States · Remote OK
$198k–$332k/yr
Immigration sponsorship is not available for this position Responsibilities: Develop and maintain Zoom chat and meeting modules using React or Vue, integrating Zoom SDK to implement real-time messaging, participant manag…
Skills: React, Vue, JavaScript, TypeScript, WCAG 2.1
Seattle, Washington, United States · Hybrid
$138k–$275k/yr
What you can expect We're seeking an experienced Machine Learning Engineer specializing in LLMs and autonomous agents and agentic AI to join our AI team. You'll be instrumental in developing and deploying intelligent age…
Skills: LLMs, Autonomous Agents, Agentic AI, Prompt Engineering, Python
Singapore, Singapore · Hybrid
Commercial Account Executive What you can expect Zoom is looking for a hunter and prospector to create and win opportunities for our full suite of Zoom solutions. This team focuses on working with existing and new growin…
Skills: SaaS Sales, Prospecting, CRM Tools, Account Management, Strategic Messaging
Japan · Hybrid
Japan Communications Manager What you can expect The Japan Communications Manager will serve as a key individual contributor, leading and elevating our public relations and external communications for Zoom in Japan. You …
Skills: Public Relations, Corporate Communications, B2B Communications, Crisis Management, Media Relations
Australia · Hybrid
What you can expect We are looking for a Product Engineer (Forward Deployed Engineer) focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs an…
Skills: LLM Deployment, Agentic Frameworks, Python, JavaScript, Prompt Engineering
Illinois, United States · Remote OK
$175k–$389k/yr
What you can expect Zoom is looking for Majors Account Executives who will engage with new leads and existing customers to sell our Zoom Workplace. Our Enterprise sales team focuses on working with our top strategic/glob…
Skills: Solution Selling, Value Selling, Pipeline Management, Business Forecasting, CRM Tools
Industrial, Odisha, India · Remote OK
What you can expect You will design and build full-stack Quality Management solutions for Zoom’s Contact Center platform. You’ll collaborate across teams to integrate scalable, AI-powered features. Your work will improve…
Skills: Java, React, TypeScript, RESTful APIs, Distributed Systems
Virginia, United States · Remote OK
$99k–$229k/yr
Immigration sponsorship is not available for this position What you can expect This role is part of the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations Group. The ideal candidate should b…
Skills: Kubernetes, Docker, Terraform, Ansible, AWS
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Lead a team of AI deployment engineers to design and scale AI-driven customer engagement solutions for Zoom customers. Oversee the transition from pilot to production by integrating AI agents with CRMs, telephony systems, and knowledge bases.
Requires 7+ years of customer-facing technical experience with at least 2 years in leadership and a proven track record of deploying enterprise AI/ML solutions. Proficiency in Python and knowledge of LLM architectures and voice technology stacks are essential.
The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes.
As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions.
Leading, mentoring, and developing a team of AI deployment engineers and solution specialists.
Overseeing proof-of-concept and production deployments across Zoom customer base.
Ensuring projects meet quality, performance, and delivery objectives.
Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases.
Reviewing and approve technical architectures for scalability, security, and maintainability.
Defining and track key performance indicators such as resolution rate and customer satisfaction.
Partnering with Product and Engineering teams to identify and prioritize platform enhancements.
7+ years of experience in customer-facing technical roles, including at least 2 years in leadership or management.
Proven success deploying complex SaaS or AI/ML solutions in enterprise environments. • Have an understanding of LLM-based agent architectures, orchestration, and guardrails.
Have hands-on experience with voice technology stacks (ASR, TTS, turn-taking, barge-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia).
Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations.
Excellent communication and stakeholder management skills across technical and business audiences.
Have familiarity with contact center platforms (Genesys, Five9, NICE, Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.).
Have experience in regulated industries (healthcare, financial services, telecom) is a plus.
Minimum:
$171,800.00Maximum:
$375,900.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
#LI-RemoteAI-First Work Platform for Human Connection ✨
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
Offices: 55 Almaden Blvd., 6th Floor, San Jose, CA 95113, San Jose, CA 95113, US · Level 1, 9 Castlereagh St, Sydney, NSW 2000, AU · 8000 Avalon Blvd, Suite 100, space 216, Alpharetta, Georgia 30008, US · 7601 E Technology Way, 3rd Floor, Denver, Colorado 80237, US · 6601 College Blvd, Suite 120, Overland Park, Kansas 66211, US
AI-First Work Platform for Human Connection ✨
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
Offices: 55 Almaden Blvd., 6th Floor, San Jose, CA 95113, San Jose, CA 95113, US · Level 1, 9 Castlereagh St, Sydney, NSW 2000, AU · 8000 Avalon Blvd, Suite 100, space 216, Alpharetta, Georgia 30008, US · 7601 E Technology Way, 3rd Floor, Denver, Colorado 80237, US · 6601 College Blvd, Suite 120, Overland Park, Kansas 66211, US
