Espoo, Uusimaa, Finland · Remote Solely
About the Role We are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinatin…
Skills: Purchase order management, Order fulfillment, Logistics, Supply chain, Manufacturing
Espoo, Uusimaa, Finland · Remote Solely
About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve our mission by fostering long-te…
Skills: Accounts payable, Invoice processing, Payment processing, Vendor management, Financial reporting
Belgrade, Central Serbia, Serbia · On-site
We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolvi…
Skills: Logistics, Shipment tracking, Problem-solving, Communication, Data entry
Bogota, RAP (Especial) Central, Colombia · Remote Solely
We are looking for an experienced Ocean Freight Operations Specialist to join our team. In this role, you will be responsible for managing both import and export ocean freight operations while ensuring efficient shipment…
Skills: Ocean freight operations, Import/export management, Customer service, Carrier bookings, Customs clearance
Bogota, RAP (Especial) Central, Colombia · Remote Solely
We are looking for an experienced Airfreight Operations Specialist to join our team. In this role, you will be responsible for managing both import and export air freight operations, ensuring shipments are handled effici…
Skills: Air freight operations, Import and export management, Airline bookings, Customs clearance, DGR shipments
Kehtna vald, Estonia · Remote Solely
About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-te…
Skills: Communication, Customer support, Problem-solving, Organizational skills, Coordination
Kehtna vald, Estonia · Remote Solely
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Negotiation, Freight brokerage, Logistics, Carrier management, Transportation regulations
Belgrade, Central Serbia, Serbia · On-site
About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-te…
Skills: Office management, Administration, Operations, Vendor coordination, Facility management
Bogota, RAP (Especial) Central, Colombia · Remote OK
Zelh is a fast-growing outsourcing company that partners with leading US logistics organizations. Our mission is to become the most reliable outsourcing partner by delivering consistently high-quality services while buil…
Skills: Freight brokerage, Logistics, Carrier sales, Negotiation, Customer service
Espoo, Uusimaa, Finland · Remote Solely
We are looking for a proactive and detail-oriented Dispatcher / Load Planner to join our growing operations team. In this role, you will be responsible for optimizing truck utilization, planning efficient routes, securin…
Skills: Dispatching, Load planning, Route optimization, DOT regulations, Hours of Service
Espoo, Uusimaa, Finland · Remote OK
Zelh is a fast-growing outsourcing company that partners with leading US logistics organizations. Our mission is to become the most reliable outsourcing partner by delivering consistently high-quality services and buildi…
Skills: Logistics coordination, Transportation management, Load building, Appointment scheduling, Issue resolution
Espoo, Uusimaa, Finland · Remote Solely
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Carrier sales, Logistics, Freight management, Negotiation, Relationship building
Espoo, Uusimaa, Finland · Remote Solely
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Logistics, Data entry, Freight audit, Billing, Microsoft Excel
Espoo, Uusimaa, Finland · Remote OK
About the Role: This unique entry level position provides you with an incredible opportunity to engage with each committed shipment the company is responsible for successfully transporting from start to finish. You will …
Skills: Tracking And Tracing, Multitasking, Verbal Communication, Written Communication, Problem Solving
Espoo, Uusimaa, Finland · Remote OK
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Carrier Sales, Logistics Coordination, Shipment Tracking, TMS Proficiency, Microsoft Office
Espoo, Uusimaa, Finland · Remote OK
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Load Building, Scheduling, Process Automation, Microsoft Office, Google Sheets
Espoo, Uusimaa, Finland · Remote Solely
About the Role We are looking for an experienced Fleet Maintenance & Dispatch Coordinator (Reefers) to support daily operations for a fleet of refrigerated trucks and trailers. This role combines dispatch coordination wi…
Skills: Fleet Maintenance Coordination, Dispatch Coordination, Reefer Troubleshooting, Vendor Management, Roadside Assistance Coordination
Espoo, Uusimaa, Finland · Remote OK
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relatio…
Skills: Carrier Sales, Freight Negotiation, Capacity Sourcing, TMS Platforms, Truckload Transportation
Espoo, Uusimaa, Finland · Remote Solely
We are looking for an experienced AH Dispatcher to join our operations team and support our overnight transportation activities. This role is primarily focused on OTR operations (80%), with occasional drayage coordinatio…
Skills: OTR Dispatching, Drayage Coordination, TMS, ELD Compliance, HOS Regulations
Espoo, Uusimaa, Finland · Remote Solely
We are looking for an experienced AH Dispatcher to join our operations team and support our overnight transportation activities. This role is primarily focused on OTR operations (80%), with occasional drayage coordinatio…
Skills: OTR Dispatching, Drayage Coordination, TMS, ELD Compliance, HOS Regulations
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The Customer Service Representative manages the end-to-end order fulfillment process, including purchase order entry, production coordination, and shipping monitoring. They serve as the primary point of contact for customers, ensuring timely resolution of inquiries and proactive communication regarding delivery status.
Candidates should have previous experience in customer service, logistics, or manufacturing, with proficiency in order management processes. Strong organizational, communication, and problem-solving skills are required, along with familiarity with ERP systems or customer portals.
About the Role
We are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinating with internal teams, monitoring order and shipping status, and ensuring customers receive timely and accurate updates.
The ideal candidate is highly organized, detail-oriented, proactive in communication, and comfortable coordinating across multiple teams to ensure customer requirements and delivery commitments are met.
Key Responsibilities
Purchase Order Management
Review purchase orders, including pricing, raw material availability, and production schedules.
Coordinate with the RFQ team when a quotation is required.
Enter and upload purchase orders into the system, ensuring all customer requirements, quantities, and due dates are accurately recorded.
Coordinate same-day with the Production Scheduler and Materials Manager to ensure orders are created and lead times are confirmed.
Send order acknowledgments to customers via email or customer portals.
Customer Communication & Support
Respond to customer requests, questions, and complaints on the same business day.
Investigate customer inquiries by coordinating with relevant internal teams and gathering the required information.
Clearly communicate timelines and provide updates when additional information or more time is needed to resolve a customer request.
Maintain professional, proactive, and timely communication with customers throughout the order process.
Customer Release & Schedule Management
Review, modify, and update customer blanket release schedules as needed.
Process customer releases received through EDI, customer portals, and email.
Ensure customer schedules and requirements are accurately reflected in internal systems.
Order & Delivery Monitoring
Review current and two-week future shipping lines to monitor on-time delivery performance.
Identify potential delays or risks to customer delivery dates.
Proactively communicate delays to customers and coordinate internally to determine realistic recovery timelines.
Follow up on recovery plans to ensure customer commitments are met.
Parts & Production Follow-Up
Track parts through OSS and monitor their progress to ensure timely processing.
Coordinate with OSS and relevant internal teams to identify potential issues and prevent delays.
Provide customers with accurate status updates when required.
Working conditions:
Work schedule: Monday - Friday 7 am-4 pm CST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Previous experience in Customer Service, Order Management, Logistics, Supply Chain, Manufacturing, or a related field.
Experience working with Purchase Orders, customer schedules, and order fulfillment processes.
Strong written and verbal communication skills.
Ability to manage multiple customer requests and priorities simultaneously.
Strong attention to detail and accuracy.
Proactive approach to problem-solving and follow-up.
Experience working with EDI, customer portals, and/or ERP systems is a plus.
Ability to communicate effectively with both customers and internal departments.
Good organizational and time-management skills.
What We’re Looking For
Customer-focused: You prioritize customer needs and ensure timely, clear communication.
Detail-oriented: You carefully review orders, schedules, pricing, quantities, and delivery dates.
Proactive: You identify potential issues before they impact customers and take action to resolve them.
Collaborative: You work effectively with production, materials, scheduling, RFQ, and OSS teams.
Reliable: You follow through on requests and ensure commitments are met.
A smarter way to run your business with AI-powered staffing
Zelh helps companies build and scale remote teams — without adding internal complexity. We’re a premium staffing and operations partner combining smart systems with experienced human execution to deliver reliable, scalable remote teams. Our technology supports sourcing, vetting, performance tracking, and process optimization. Our team handles what actually matters: people, compliance, and results. Service models: Employer of Record • Self‑Service EOR — You bring the hire. We handle everything else: employment, payroll, compliance, office space, equipment, and local HR — end to end. • Full‑Service EOR — We recruit, hire, and employ. You manage the day‑to‑day work. Business Process Outsourcing You outsource the function. We build, hire, and manage the team. You define outcomes. We run execution. Recruiting When you want direct hires — done properly. Structured sourcing. Human‑led interviews. We present candidates who are ready to perform. No resume flooding. Why Zelh • White‑glove service with clear ownership • Strong processes backed by senior judgment • Strong English‑speaking talent from Eastern Europe • Fast setup, predictable execution • Built for quality, not mass hiring Zelh is not a marketplace. Not a generic outsourcing vendor. And not built for “hire and hope.” We’re built for companies that want remote teams — done right.
Offices: 1905 N Market St, Tampa, Florida 33602, US · vulytsia Zelena 151, Lviv, Lviv Oblast, UA · al. Jerozolimskie 181, B, 02-222 Warszawa, Poland, Warsaw, 02-222, PL · Ul. Legnicka 16, Wrocław, Poland, Wroclaw, PL
A smarter way to run your business with AI-powered staffing
Zelh helps companies build and scale remote teams — without adding internal complexity. We’re a premium staffing and operations partner combining smart systems with experienced human execution to deliver reliable, scalable remote teams. Our technology supports sourcing, vetting, performance tracking, and process optimization. Our team handles what actually matters: people, compliance, and results. Service models: Employer of Record • Self‑Service EOR — You bring the hire. We handle everything else: employment, payroll, compliance, office space, equipment, and local HR — end to end. • Full‑Service EOR — We recruit, hire, and employ. You manage the day‑to‑day work. Business Process Outsourcing You outsource the function. We build, hire, and manage the team. You define outcomes. We run execution. Recruiting When you want direct hires — done properly. Structured sourcing. Human‑led interviews. We present candidates who are ready to perform. No resume flooding. Why Zelh • White‑glove service with clear ownership • Strong processes backed by senior judgment • Strong English‑speaking talent from Eastern Europe • Fast setup, predictable execution • Built for quality, not mass hiring Zelh is not a marketplace. Not a generic outsourcing vendor. And not built for “hire and hope.” We’re built for companies that want remote teams — done right.
Offices: 1905 N Market St, Tampa, Florida 33602, US · vulytsia Zelena 151, Lviv, Lviv Oblast, UA · al. Jerozolimskie 181, B, 02-222 Warszawa, Poland, Warsaw, 02-222, PL · Ul. Legnicka 16, Wrocław, Poland, Wroclaw, PL
