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Intelligence Systems Infrastructure Technician for NATO with security clearance
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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
Provide Level-2 and Service-Management support for incidents and service requests within an integrated NATO team. Install, maintain, and monitor various JSSC services and participate in daily reporting and on-call support.
Requirements
Requires solid Level-2 technical support experience and familiarity with ITSM workflows like Azure DevOps. An active security clearance is mandatory, and exposure to JISR/intelligence systems is highly advantageous.
Full job description
Where: On-site in Mons, Belgium (SHAPE).
Would you like to join the leading international intergovernmental organisation?
We are supporting NATO in sourcing experienced professionals for mission-critical roles across the Alliance. This is a contract (B2B) engagement delivered on-site, working alongside NATO teams.
Key Responsibilities:
Work within an integrated NIC + contractor team in a G14-equivalent Chief Technician role
Provide Level-2 and Service-Management support for Incidents, Service Requests, Change Requests and Tasks, traceable through NCIA ITSM and Azure DevOps
Respond, document, categorise and resolve assigned tickets in line with internal processes
Install, maintain, monitor and support the JSSC services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, CSD IPL/IWS, ICMT, AOSS, NABI and more)
Participate in daily reporting and planning (daily meetings), workshops, events and conferences as directed by the Service Delivery Manager(s)
Take part in on-call support as required
Required Skills and Qualifications:
Solid Level-2 technical support and IT service-management experience
Familiarity with ITSM / ticketing workflows (NCIA ITSM, Azure DevOps or equivalent)
Exposure to JISR / intelligence-support systems is a strong advantage
Flexible, reliable and comfortable with on-call and on-site working
If you've read the description and feel the role is a great match, we'd love to hear from you — apply to be directed to a brief questionnaire. It only takes a few minutes, and we'll be in touch promptly if your experience aligns with our needs.