Garden Grove, California, United States · On-site
Who we are: We are an industry-leading Managed Service Provider (MSP) delivering comprehensive IT services for businesses. In simple terms, we act as the Technology Department for our clients, handling all aspects of the…
Skills: Network troubleshooting, Desktop support, Server troubleshooting, Active Directory, Office 365
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The Technology Specialist II serves as a primary point of contact for inbound service requests and manages the full lifecycle of support tickets. They also coordinate onsite support, assist with client onboarding, and implement security and monitoring tools to ensure operational success.
Candidates must have a high school diploma, with an associate or bachelor's degree considered a plus. The role requires 5+ years of MSP experience and proficiency in network, server, and desktop troubleshooting.
Who we are:
We are an industry-leading Managed Service Provider (MSP) delivering comprehensive IT services for businesses. In simple terms, we act as the Technology Department for our clients, handling all aspects of their IT needs.
The workplace:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:
About this job:
The Technology Specialist II drives operational success and delivers a refined, high-quality customer experience by serving as a primary point of contact for inbound service requests submitted through phone, email, and the ticketing portal, while also playing an active role in customer onboarding, project delivery, and internal operational initiatives.
The ideal candidate consistently provides exceptional support through rapid responsiveness, professional communication, and strong technical knowledge. This role requires a highly organized individual who can gather detailed information, maintain accurate real-time documentation, and manage multiple service requests efficiently.
Success in this role requires initiative, accountability, and the ability to operate effectively in a fast-paced environment while maintaining a high level of precision and care. The Technology Specialist plays a key role in ensuring customer satisfaction and supporting the overall success of the TWINTEL team.
TWINTEL Solutions, Inc. offers a stable, rewarding, and growth-oriented environment with opportunities to advance within the Information Technology field.
Hours: M - F: 8:00am to 5:00pm
Hourly Wage: $38.46
Medical Benefits: Employer Contributed Medical and Dental coverage plans available
Vacation: Paid Holidays and Entitled to Paid Time Off
Retirement Plan: 401k matching
Other Benefits: Mobile Phone Stipend available
Job Location: In-Person
What you'll do:
Technical Knowledge
Job Requirements
Delivering comprehensive IT services that free you to focus on operational and organizational objectives.
Twintel delivers comprehensive IT Services that free you to focus on operational and organizational objectives. What We Do: TWINTEL team stabilizes, secures, and streamlines your IT environment, allowing your employees to work without the distraction of IT speed bumps and roadblocks. Each service that we offer is designed to provide comprehensive IT care and business technology options that will meet your IT support needs today and scale with you to your next plateau of organizational achievement. Why We're Better: Have you noticed that there seems to be two kinds of IT support companies here in Orange County? There are the young IT services companies that put on a good front but don’t quite have their people and processes in place, and then there are the IT support firms that have been here for half a century, only want to deal with enterprise-level corporations, and charge exorbitant fees. We’re not in either category. We’re not with the flash-in-the-pan, here-today-and-gone-tomorrow crowd, and we’re not the inflexible, aging, expensive IT consultancy. While we have the experience to handle enterprise-level IT complexities, our team has a vibrancy and care for our customers that comes from a sincere desire to help others succeed. ◉ We provide one point of contact for All technology needs ◉ We are an experienced and certified team ◉ We deliver total technology support at predictable costs ◉ We have affordable plans for every type of client ◉ We believe in proactive monitoring and IT management ◉ We purchase from your side of the table ◉ We offer guided decision making ◉ We guarantee our services Looking for answers to IT questions? Need some troubleshooting or high-level IT consulting? Our friendly customer service representatives are available 24/7 and are happy to serve you. Contact us, Today!
Offices: Garden Grove, CA 92841, US
Delivering comprehensive IT services that free you to focus on operational and organizational objectives.
Twintel delivers comprehensive IT Services that free you to focus on operational and organizational objectives. What We Do: TWINTEL team stabilizes, secures, and streamlines your IT environment, allowing your employees to work without the distraction of IT speed bumps and roadblocks. Each service that we offer is designed to provide comprehensive IT care and business technology options that will meet your IT support needs today and scale with you to your next plateau of organizational achievement. Why We're Better: Have you noticed that there seems to be two kinds of IT support companies here in Orange County? There are the young IT services companies that put on a good front but don’t quite have their people and processes in place, and then there are the IT support firms that have been here for half a century, only want to deal with enterprise-level corporations, and charge exorbitant fees. We’re not in either category. We’re not with the flash-in-the-pan, here-today-and-gone-tomorrow crowd, and we’re not the inflexible, aging, expensive IT consultancy. While we have the experience to handle enterprise-level IT complexities, our team has a vibrancy and care for our customers that comes from a sincere desire to help others succeed. ◉ We provide one point of contact for All technology needs ◉ We are an experienced and certified team ◉ We deliver total technology support at predictable costs ◉ We have affordable plans for every type of client ◉ We believe in proactive monitoring and IT management ◉ We purchase from your side of the table ◉ We offer guided decision making ◉ We guarantee our services Looking for answers to IT questions? Need some troubleshooting or high-level IT consulting? Our friendly customer service representatives are available 24/7 and are happy to serve you. Contact us, Today!
Offices: Garden Grove, CA 92841, US
