Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, cu…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
Must be based by a Thrive office and work a hybrid schedule. Position Overview As a member of the Thrive Network Deployment team, you will be responsible for the deployment of network infrastructure and services to Thriv…
About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering …
Skills: Salesforce CRM, Contract Management, Revenue Operations, Data Analysis, Proposal Development
SHIFT: Monday to Friday 11 AM to 8 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture,…
Skills: Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune
Remote (EST preferred) About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent…
Skills: Technical Support, Network Troubleshooting, Windows 10/11, MacOS, Microsoft 365
Systems Administrator (Monday to Friday, 12 PM to 9 PM EST Shift)
Fairfax, Virginia, United States · Remote OK
Mid level$17M raised
SHIFT: Monday to Friday 12 PM to 9 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture,…
Skills: Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune
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Full-time
professional certificate
Posted 22d ago
~40 hrs/week
Responsibilities
Provide advanced remote support and technical ownership for multi-tenant environments, handling escalated incidents and complex service requests. Design and optimize infrastructure solutions while mentoring junior engineers and maintaining detailed technical documentation.
Requirements
Requires over 7 years of IT operations experience in an MSP or large enterprise setting with expertise in Microsoft cloud and identity stacks. Candidates should possess strong leadership skills for major incident management and excellent communication abilities.
Full job description
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
Senior System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.
Responsibilities
Take technical ownership of assigned clients, including escalated issues, ensuring resolution of infrastructure- and business-critical problems, often coordinating with clients and their vendors.
Perform third-level support and advanced troubleshooting for escalated incidents, including network, server, and workstation issues.
Evaluate client infrastructure, systems, software, and processes to identify deficiencies and recommend improvements or projects to meet client needs.
Lead major incident outages, conduct post-incident reviews, and drive corrective actions, including root cause analysis and documentation.
Identify systemic and pervasive issues, perform trend analysis, and implement permanent solutions to prevent future problems.
Design and validate multi-tenant solutions, including identity management, networking, security, disaster recovery, zero trust, hybrid AD/Entra, Intune baselines, conditional access, identity governance, complex networking/firewall policies, SASE/SWG, and SIEM integrations.
Benchmark, tune, and optimize systems for performance, capacity, and scalability.
Create and maintain documentation, network diagrams, change control approvals, and knowledge base content; write and review changes for complex tasks following established processes and industry best practices.
Develop and maintain automation and operational tools, including PowerShell modules, RMM policies, deployment pipelines, compliance checks, and monitoring improvements.
Deliver training, mentor junior engineers, and contribute to team readiness and process improvement initiatives.
7+ years in IT operations/engineering with MSP or large enterprise experience.
Expertise in identity, networking, cloud, security, and automation.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Proven leadership in major incidents and complex transformations.
Strong documentation and stakeholder communication; executive-ready briefings.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications
Microsoft Certified: Cybersecurity Architect (SC-100) / Identity and Access Administrator (SC-300), Azure Solutions Architect (AZ-305)
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
Managed IT ServicesComplete Outsourced IT ServicesHosted Cloud ServicesHelp Desk SupportOnsite EngineeringStrategic Technology ConsultingDisaster RecoveryBusiness Continuity PlanningProfessional ServicesCompliance & Regulatory Services
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
Managed IT ServicesComplete Outsourced IT ServicesHosted Cloud ServicesHelp Desk SupportOnsite EngineeringStrategic Technology ConsultingDisaster RecoveryBusiness Continuity PlanningProfessional ServicesCompliance & Regulatory Services