Mabalacat, Pampanga, Philippines · Hybrid
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: Event management, Technical support, Triage, Monitoring systems, Customer service
Holland, Michigan, United States · Remote OK
SHIFT: Monday to Friday 11 AM to 8 PM ET About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture,…
Skills: Windows Server, Active Directory, Azure AD, M365, Intune
Austin, Texas, United States · Hybrid
About us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering …
Skills: Sales, Cyber Security, Managed Services, Cloud Computing, Lead Generation
Dallas, Texas, United States · Hybrid
About us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering …
Skills: Sales, Cyber Security, Hybrid Cloud, Managed Services, Lead Generation
Mansfield, England, United Kingdom · Hybrid
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: Network deployment, Firewall management, Fortinet, Palo Alto, Cisco
Luton, England, United Kingdom · Hybrid
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: Networking, Firewall, Fortinet, Palo Alto, Cisco
London, England, United Kingdom · Hybrid
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: Network deployment, Firewall management, Fortinet, Palo Alto, Cisco
North Bergen, New Jersey, United States · Hybrid
$80k–$115k/yr
Position Overview The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suita…
Skills: Network administration, Fortinet firewalls, Cisco CCNA, TCP/IP, Routing
Sarasota, Florida, United States · Remote OK
About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: IT Support, Help Desk, Service Desk, Ticketing Systems, Remote Support Tools
Sarasota, Florida, United States · Remote OK
Position Overview The Cloud, Engineer - Linux and Automation is responsible for the administration, automation, and continuous improvement of Thrive's Linux-based infrastructure. This role serves as an escalation point f…
Skills: Linux, Ubuntu, Ansible, Terraform, Infrastructure as Code
Holland, Michigan, United States · Remote OK
SHIFT: Monday to Friday 11 AM to 8 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture,…
Skills: Windows Server, Active Directory, Azure AD, Exchange, M365
Tampa, Florida, United States · Hybrid
SHIFT - Monday to Friday 7 PM to 5 AM EST About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Servi…
Skills: Cybersecurity, SIEM, XDR, EDR, Root cause analysis
Houston, Texas, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer relationship management, Business operations, Change management, Process improvement, Project management
Holland, Michigan, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer relationship management, Business operations, Change management, Process improvement, Project management
Tampa, Florida, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer relationship management, Business operations, Change management, Process improvement, Project management
Holland, Michigan, United States · On-site
$35k–$40k/yr
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering ta…
Skills: Inventory Management, Hardware Logistics, Shipping And Receiving, Process Documentation, Ticketing Systems
New York, New York, United States · Hybrid
$60k–$75k/yr
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: Customer relationship management, Business operations, Change management, Process improvement, Project management
Mabalacat, Pampanga, Philippines · Hybrid
About Us We are a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approac…
Skills: Network deployment, Fortinet firewalls, Cisco, Meraki, Extreme switching
New York, New York, United States · On-site
$80k–$105k/yr
About us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering t…
Skills: End-user support, Hardware troubleshooting, Software troubleshooting, Network connectivity, VPN
United States · Remote OK
About us: Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate…
Skills: Cyber Security, Microsoft Azure, Office 365, Cloud Computing, Disaster Recovery
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The analyst will perform rapid triage of events from monitoring platforms and analyze data to identify performance trends. They will also communicate with internal and external parties to ensure technical issues are resolved effectively.
The role requires an associate degree in Information Technology or equivalent experience, along with 1-2 years of call center or managed services background. Candidates must possess strong communication skills and a focus on following standard operating procedures.
About us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
This position offers you the opportunity to join our rapidly growing organization. We're looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.
As an event management analyst, you should have a solid understanding of customer service and a problem- solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.
Primary Responsibilities
NextGen Technology Outsourcing
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
NextGen Technology Outsourcing
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
