Grand Rapids, Michigan, United States · On-site
Position Summary: As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile…
Skills: Desktop support, Mobile device configuration, M365, Outlook, Active Directory
Mabalacat, Pampanga, Philippines · On-site
About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric app…
Skills: FortiSIEM, Elastic SIEM, Microsoft Sentinel, Defender XDR, FortiEDR
Charlotte, North Carolina, United States · On-site
About us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering t…
Skills: End-user support, Hardware troubleshooting, Software configuration, Network connectivity, VPN
Tampa, Florida, United States · Remote OK
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Cybersecurity Assessment, Technology Operations Assessment, Penetration Testing, Vulnerability Scanning, Network Discovery
Charlotte, North Carolina, United States · On-site
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus…
Skills: Hardware Troubleshooting, Software Troubleshooting, Network Connectivity, VPN Support, Citrix
United States · Remote OK
$50k–$65k/yr
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, cu…
Skills: Project Management, Customer Onboarding, Task Management, Conflict Resolution, Cloud Computing
Overland Park, Kansas, United States · On-site
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus…
Skills: Hardware Troubleshooting, Software Troubleshooting, Network Connectivity, VPN Support, End-User Training
New York, New York, United States · Hybrid
$60k–$75k/yr
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Customer Relationship Management, Business Operations, Change Management, Process Improvement, Project Management
Houston, Texas, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer Relationship Management, Business Operations, Change Management, Process Improvement, Project Management
Holland, Michigan, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer Relationship Management, Business Operations, Change Management, Process Improvement, Project Management
Tampa, Florida, United States · Hybrid
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric appr…
Skills: Customer Relationship Management, Business Operations, Change Management, Process Improvement, Project Management
Tampa, Florida, United States · Hybrid
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus…
Skills: Penetration Testing, Vulnerability Management, Network Protocols, TCP/IP, Incident Response
Fairfax, Virginia, United States · On-site
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Computer Systems Implementation, Network Installation, Windows OS, Hardware Deployment, Technical Support
United States · Remote OK
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune
Sarasota, Florida, United States · Hybrid
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus…
Skills: Engineering Team Leadership, Operational Excellence, Service Delivery, Client Relationship Management, Customer Success
Mansfield, England, United Kingdom · Hybrid
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Network Deployment, Fortinet, Palo Alto Firewalls, Cisco, Meraki
Luton, England, United Kingdom · Hybrid
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Network Deployment, Fortinet, Palo Alto Firewalls, Cisco, Meraki
London, England, United Kingdom · Hybrid
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Network Deployment, Fortinet, Palo Alto Firewalls, Cisco, Meraki
Charlotte, North Carolina, United States · On-site
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Desktop Support, Active Directory, Microsoft Office 365, Hardware Troubleshooting, Client Communication
United States · Remote OK
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and…
Skills: Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune
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The Client Support Engineer serves as the primary onsite technical resource, managing hardware provisioning, inventory, and user support within a client's environment. They are responsible for troubleshooting connectivity and software issues while maintaining clear communication with client IT leadership.
Candidates must have 1-3+ years of desktop support experience and be fluent in both Spanish and English. A bachelor's or technical degree is required, along with proficiency in M365, Active Directory, and mobile device configuration.
Position Summary:
As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities:
Basic Qualifications:
Other Preferred Technical Knowledge
Preferred Certifications:
NextGen Technology Outsourcing
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
NextGen Technology Outsourcing
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
