Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: Flexible schedule Free food & snacks Free uniforms Paid time off Signing bonus Training & development Licensed Massage Therapist – Earn $45–$60 *SIGN-ON BONUS $1000 Work in a space where therapists come first. …
Skills: Swedish Massage, Deep Tissue Massage, Sports Stretching, Prenatal Massage, Guest Experience
Benefits: Flexible schedule Free food & snacks Free uniforms Paid time off Signing bonus Training & development Licensed Massage Therapist – Earn $45–$60 *SIGN-ON BONUS $1000 Work in a space where therapists come first. …
Skills: Swedish Massage, Deep Tissue Massage, Sports Stretching, Prenatal Massage, Client Relationship Building
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment 401(k) 401(k) matching Flexible schedule Free …
Skills: Sales, Customer Service, Appointment Booking, Payment Handling, Problem Solving
Benefits: Employee discounts Flexible schedule Wellness resources About Us: The NOW Chandler is a boutique wellness destination that offers an oasis to disconnect from the outside world and reconnect within through the h…
Skills: Brand Representation, Community Outreach, Partnership Management, Influencer Marketing, Social Media Management
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: 401(k) Bonus based on performance Employee discounts Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays Job Summary The Experience Guide is accountable for dr…
Skills: Sales, Guest Experience, Appointment Booking, Payment Handling, Customer Service
Benefits: 401(k) 401(k) matching Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Join The NOW Massage Minneapolis North Loop The NOW Minneapolis North Loop is a brand-new…
Skills: Swedish Massage, Deep Tissue Massage, Prenatal Massage, Sports Massage, Stretching Techniques
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Skills: Customer Service, Sales, Appointment Scheduling, Payment Handling, Problem Solving
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Skills: Guest Service, Sales, Appointment Booking, Communication, Problem Solving
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compen…
Benefits: Sick Leave 401(k) Bonus based on performance Employee discounts Free food & snacks Free uniforms Opportunity for advancement Training & development Wellness resources Schedule / Expected Work Hours: Ability to …
Skills: Guest Service, Sales, Appointment Booking, Communication, Problem Solving
Benefits: Sick Leave 401(k) Bonus based on performance Employee discounts Free food & snacks Free uniforms Opportunity for advancement Training & development Wellness resources Schedule / Expected Work Hours: Ability to …
Skills: Guest Service, Sales, Appointment Booking, Communication, Problem Solving
Benefits: Continuing Education Reimbursement Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Paid time off Training & development Wellne…
Skills: Prenatal Massage, Sports Massage, Stretching Techniques, Swedish Massage, Deep Tissue Massage
Benefits: Continuing Education Reimbursement Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Paid time off Training & development Wellne…
Skills: Swedish Massage, Deep Tissue Massage, Prenatal Massage, Sports Massage, Stretching Techniques
Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Free uniforms Paid time off Training & development Wellness resources Join The NOW Massage Minneapolis North Loop The NOW Minneapolis North Loop is a…
Skills: Swedish Massage, Deep Tissue Massage, Prenatal Massage, Sports Massage, Stretching Techniques
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Full-time
Diversity celebration, Positive and supportive team environment, Team member discounts, Aesthetically inspiring work environment, Career growth opportunities, Competitive compensation
Posted 6h ago
~40 hrs/week
Responsibilities
Lead and mentor the Experience Guide team while ensuring seamless facility operations and acting as management in their absence. Drive sales performance and resolve guest concerns to maintain high levels of customer satisfaction and loyalty.
Requirements
Requires previous experience in sales and service, with a preference for those who have held lead or supervisory roles. Candidates must possess strong communication skills, problem-solving abilities, and the capacity to work efficiently in a fast-paced environment.
Full job description
Benefits:
An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
Schedule / Expected Work Hours:
Full time with Flexible Schedule
Job Summary
The Experience Guide Lead provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of other management.
Responsibilities
Serve as a professional ambassador for The NOW brand, leading by example in sales and guest service.
Act as management in their absence by addressing guest service complaints and concerns.
Maintain excellent attendance and ensure accountability for transactional corrections and follow-up.
Assist in training new Experience Guides and provide shift coverage during absences.
Act as a liaison between Experience Guides and the Leadership team, sharing suggestions and concerns.
Collaborate with Leadership during regular meetings to drive improvements and support facility needs.
Attend and actively participate in all necessary staff training sessions and meetings.
Report to the Experience Guide Supervisor and General Manager or acting management.Work closely with team members to establish individual and team performance goals; monitor progress and adjust strategies to ensure alignment with company objectives.
Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
Lead by example in delivering exceptional guest service and driving sales performance. Foster a positive, high-energy environment that enhances the guest experience.
Effectively resolve guest concerns and complaints, turning potentially negative experiences into positive outcomes, ensuring guest satisfaction and loyalty.
Develop and manage efficient work schedules to ensure appropriate staffing levels, maintaining a balance between operational needs and team well-being.
Qualifications
Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Key-holder and or lead/supervisory experience preferred
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Possesses problem-solving and troubleshooting skills.
Must be a team player.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visitthenowmassage.com
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Relax, recharge, and escape the daily pressures of life through the healing benefits of massage therapy.
Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2015
LinkedIn followers
5,099
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW's interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Offices: 7611 Beverly Blvd, Los Angeles, CA 90036, US · 3329 West Sunset Blvd, Los Angeles, CA 90026, US · 12019 Ventura Blvd, Studio City, CA 91604, US · 2407 Main Street, Santa Monica , CA 90405, US
Relax, recharge, and escape the daily pressures of life through the healing benefits of massage therapy.
Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2015
LinkedIn followers
5,099
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW's interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Offices: 7611 Beverly Blvd, Los Angeles, CA 90036, US · 3329 West Sunset Blvd, Los Angeles, CA 90026, US · 12019 Ventura Blvd, Studio City, CA 91604, US · 2407 Main Street, Santa Monica , CA 90405, US