Mechelen, Flanders, Belgium · Hybrid
Working in the Customer Experience Team As a Team Manager Customer Experience, you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions a…
Skills: CX Strategy, People Leadership, Stakeholder Management, B2B Customer Experience, Transformation Management
Mechelen, Flanders, Belgium · Hybrid
Team Coach Customer Operations Back Office Als Team Coach binnen Customer Operations Back Office maak jij elke dag impact op onze klanten via jouw team. Jij geeft richting en energie aan jouw team van Customer Advisors. …
Skills: People Leadership, Coaching, Performance Management, Forecasting, Capacity Planning
Mechelen, Flanders, Belgium · Hybrid
Telenet is looking for a Procurement Commodity Lead – INDIRECT Telenet is a leading light in the telecommunications and media sector with diverse services and assets which serve our customers in our Partners for Life str…
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Belgium · Hybrid
As part of the Pega team you will be a bridge between the business, who will be defining the desired requirements, and the functional and technical people who will be responsible for developing and testing these requirem…
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Mechelen, Antwerp, Belgium · On-site
Welcome to Wyre, a brand-new infrastructure company in the market with the mission of successfully rolling out the network of the future. Wyre made its debut on July 1, 2023, and was born from a powerful collaboration be…
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Sint-Niklaas, East Flanders, Belgium · On-site
Jouw rol en verantwoordelijkheden als shopmedewerker Aan uitdaging en variatie geen gebrek met een job in onze shops. Elke dag is anders, en zo heb je ‘t graag. Je zet klanten op een voetstuk en houdt commercieel voet bi…
Skills: Sales, Customer Service, Commercial Flair, Digital Literacy, Stress Management
Antwerp, Antwerp, Belgium · On-site
Jouw rol en verantwoordelijkheden als shopmedewerker Aan uitdaging en variatie geen gebrek met een job in onze shops. Elke dag is anders, en zo heb je ‘t graag. Je zet klanten op een voetstuk en houdt commercieel voet bi…
Skills: Sales, Customer Service, Commercial Flair, Communication, Problem Solving
Mechelen, Flemish Region, Belgium · Hybrid
Travailler au sein du Customer Operations Au sein de notre département Customer Operations, tout tourne autour d’une expérience client exceptionnelle. Chaque jour, nous faisons la différence en accompagnant nos clients a…
Skills: Customer Experience, Customer Retention, French Fluency, English Fluency, Empathy
Mechelen, Flemish Region, Belgium · Hybrid
At Telenet, Data & AI are the driving force behind improving our organization. The Data & AI Tribe is responsible for creating data & AI products that turn data into competitive advantages. In the Data Foundation teams w…
Skills: Data Product Management, SQL, Data Modelling, Functional Analysis, Requirements Gathering
Mechelen, Flemish Region, Belgium · Hybrid
The Customer Value Proposition (CVP) Manager is responsible for designing, building and continuously improving customer value propositions that meet customer needs and strengthen Telenet’s market position. The role trans…
Skills: Customer Value Proposition Design, Market Analysis, Business Case Development, Stakeholder Management, Cross-functional Collaboration
Mechelen, Flanders, Belgium · Hybrid
As Solution Lead Communicate & Collaborate, you take end-to-end ownership of a broad product domain within Telenet Business, focusing on Mobile (back-up), Fixed Voice, Cloud Collaboration and the Telenet Incentive Plan. …
Skills: Product Ownership, People Leadership, P&L Management, Agile Methodologies, SAFe
Mechelen, Flanders, Belgium · Hybrid
The Solution Lead Secured Connectivity steers Telenet Business' connectivity+ product domain for the SME segment with scalable needs. You own the product domain end-to-end across Fixed Connectivity, Networking (security)…
Skills: Product Ownership, P&L Management, People Leadership, SD-WAN, Managed WiFi
Mechelen, Flanders, Belgium · Hybrid
The Product Owner Product - Journey & Services leads the transversal Business Analyst/Business Consultant team that designs uniform, scalable end-to-end customer journeys across the SME/Scalable product portfolio and tha…
Skills: Journey Design, Operational Readiness, Stakeholder Management, Analytical Thinking, Change Enablement
Mechelen, Flanders, Belgium · Hybrid
Telenet is a leading telco going all-in on cloud-first transformation, and we're looking for cloud-native engineers who share our passion for cloud infrastructure and Generative AI. In other words, people who build secur…
Skills: AWS, Terraform, Generative AI, Kubernetes, Python
Mechelen, Flanders, Belgium · Hybrid
At Telenet, we believe data, analytics & (Gen)AI are key drivers of our digital transformation. Data is used to better understand our customers, support smarter decision-making, and enable innovative AI-driven solutions.…
Skills: Data Governance, AI Governance, GenAI Governance, Policy Design, Data Classification
Mechelen, Flanders, Belgium · Hybrid
To accelerate our AI journey, we are looking for an AI Product Manager to join our GenAI Cluster. As an AI Product Manager, you connect business opportunities with AI capabilities. Working at the intersection of business…
Skills: AI Product Management, Stakeholder Management, Generative AI, Business Case Development, Strategic Thinking
Mechelen, Flanders, Belgium · Hybrid
Within the Agility & Transformation tribe, we drive and steer Telenet’s transformation towards faster and more predictable value delivery across tribes and with partners. As part of this tribe, the Transformation Design …
Skills: Agile Ways Of Working, Business Transformation, Enterprise Flow Improvement, Stakeholder Management, Change Management
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Define and own the CX vision and strategy for Business Solutions while steering a structured improvement program based on KPIs and feedback. Lead a multidisciplinary CX team and ensure customer impact is integrated into business decisions and governance.
Requires a Master's degree and 8+ years of experience in CX, strategy, or transformation in complex B2B environments, including at least 3 years in leadership. Must be fluent in Dutch and English with strong communication skills for senior stakeholder management.
As a Team Manager Customer Experience, you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.
You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.
It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.
Fluent in Dutch and English, spoken and written.
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.
In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
An overview of our benefits:
We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.
What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.
As a provider of media, telecommunications and entertainment services in Belgium, Telenet group is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to ‘wow’ our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. ➡️ With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world. ➡️ With Telenet Business we serve the business market with connectivity, hosting and security solutions. ➡️ With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet group we strive for sustainable growth 📈, with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV Privacy rules? 👉 bit.ly/42Bz3Y4
Offices: Liersesteenweg 4, Mechelen, 2800, BE
As a provider of media, telecommunications and entertainment services in Belgium, Telenet group is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to ‘wow’ our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. ➡️ With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world. ➡️ With Telenet Business we serve the business market with connectivity, hosting and security solutions. ➡️ With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet group we strive for sustainable growth 📈, with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV Privacy rules? 👉 bit.ly/42Bz3Y4
Offices: Liersesteenweg 4, Mechelen, 2800, BE
