Hung Yen, Hung Yen, Vietnam · On-site
Job Purpose 'The job holder responsible for: - Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations. - Perform tasks…
Skills: Customer Service, Transaction Processing, Risk Management, Compliance, Banking Operations
Hà Nội, Vietnam · On-site
Job Purpose As the Director, HR Business Partner , the incumbent will act as the strategic people advisor to senior leadership and own the full spectrum of People matters for assigned Divisions — including workforce plan…
Skills: Strategic HR Business Partnering, Workforce Planning, Talent Acquisition, Organizational Design, Succession Planning
Hà Nội, Vietnam · On-site
$22000k–$27000k/mo
Job Purpose Người đảm nhận vị trí chịu trách nhiệm: - Quản lý trực tiếp danh mục khách hàng ưu tiên được - Thực hiện các hoạt động tư vấn tài chính cá nhân trên danh mục KH để phát triển giá trị và thực hiện các chỉ tiêu…
Skills: Financial Consulting, Relationship Management, Portfolio Management, Credit Analysis, Investment Advisory
Hà Nội, Vietnam · On-site
Mục tiêu Sở hữu thiết kế kỹ thuật, lựa chọn giải pháp công nghệ và bắt tay vào phát triển để đáp ứng nhu cầu kinh doanh thực tế. Tham gia xây dựng kiến trúc hệ thống, xây dựng và đảm bảo các tiêu chuẩn kiến trúc phù …
Skills: Solution Architecture, Technical Design, System Integration, Software Design, Technology Evaluation
Hà Nội, Vietnam · On-site
Job Purpose The job owns the technical design, selects technology solutions and hands on development to meet actual business needs. Participating in the construction of system architecture, building and ensuring architec…
Skills: Solution Architecture, Technical Design, System Integration, Software Design Practices, Technology Roadmap Evaluation
Hà Nội, Vietnam · On-site
Job Purpose Hỗ trợ xây dựng, vận hành và tối ưu hệ thống báo cáo & dashboard phục vụ Retail và Corporate Banking Key Accountabilities Phát triển và duy trì dashboard trên Power BI Chuẩn hóa các báo cáo định kỳ: campaign …
Skills: SQL, Power BI, Data Visualization, Data Analysis, Logical Thinking
Ho Chi Minh City, Vietnam · On-site
Job Purpose - The job holder ensure the effective implementation of the business advisory function to make TCB a key transactional bank serving customers in the assigned economic/portfolio - The job holder responsible fo…
Skills: Transaction Banking, Business Advisory, Client Relationship Management, Value Chain Solutions, Financial Analysis
Hải Phòng, Vietnam · On-site
Mục tiêu Người đảm nhận vị trí thiết lập quan hệ, chăm sóc, duy trì, phát triển Khách hàng và nhận biết nhu cầu Khách hàng và cung cấp các giải pháp tài chính, dịch vụ ngân hàng cho các Doanh nghiệp theo LVKT được phân c…
Skills: Corporate Relationship Management, Financial Consulting, Credit Quality Control, Business Development, Financial Planning
Hà Nội, Vietnam · On-site
Key Accountabilities 1. Forecasting & Planning Develop models for balance sheet and P&L forecasting Build driver-based and scenario forecasting models Improve forecast accuracy and reduce manual adjustments 2. Profitabil…
Skills: Python, SQL, Spark, Forecasting, Causal Inference
Ho Chi Minh City, Vietnam · On-site
Job Purpose - The job holder proposes, initiates and manages mutliple ML projects together with business in order to address problems raised before linked to company OKRs and product enhancements using DS methods, proces…
Skills: Machine Learning, Deep Learning, Big Data, Python, R
Hải Phòng, Vietnam · On-site
Job Purpose The incumbent is responsible for establishing, maintaining, and developing client relationships, identifying client needs, and delivering financial solutions and banking services to enterprises within the ass…
Skills: Corporate Relationship Management, Financial Advisory, Client Acquisition, Portfolio Management, Debt Quality Control
Ho Chi Minh City, Vietnam · On-site
Mục tiêu 'Chịu trách nhiệm quản lý, phân tích và khai thác dữ liệu dịch vụ khách hàng, xây dựng hệ thống báo cáo quản trị và vận hành – tối ưu hệ thống Contact Center/CRM, nhằm: - Nâng cao hiệu quả vận hành CS - Đảm bảo …
Skills: Data Analysis, Dashboard Development, CRM Management, Contact Center Operations, Power BI
Ho Chi Minh City, Vietnam · On-site
Job Purpose 'Responsible for managing, analyzing, and leveraging customer service data; developing management reporting systems; and operating and optimizing Contact Center/CRM systems, with the objectives of: Improving …
Skills: Data Analysis, Dashboard Development, CRM Management, Contact Center Operations, Power BI
Xã Thạnh Hóa, Tây Ninh Province, Vietnam · On-site
Job Purpose The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as custom…
Skills: Customer Service, Transaction Support, Risk Management, Compliance, SME Relationship Management
Hà Nội, Vietnam · On-site
Job Purpose The job holder is responsible (but not limited) for tracking and measuring the compliance and service quality delivered at all channels by TCB banking employees to make sure the compliance and service quality…
Skills: Service Quality Tracking, Compliance Monitoring, Customer Experience Management, Data Analysis, Reporting
Ho Chi Minh City, Vietnam · On-site
Job Purpose Responsile for promoting investment product advice through the sales team (RMs) to best meet the investment needs of individual customers in the large asset segment and HNWI Building tools to help RMs advise …
Skills: Wealth Management, Investment Advisory, Financial Planning, Asset Allocation, Risk Management
Hà Nội, Vietnam · On-site
Job Purpose Take responsibility for : '- Manage activities and performance result of virtual advisors to onboard customers, consult suitable products to bring the best experience to customers, comply with TCB business st…
Skills: Team Management, Sales Management, Compliance Management, Customer Onboarding, Service Quality Management
Ho Chi Minh City, Vietnam · On-site
Job Purpose - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services…
Skills: Portfolio Management, Financial Advisory, Relationship Management, Credit Risk Management, KYC
Hà Nội, Vietnam · On-site
Job Purpose 'The Expert, Software Engineering role within TechcomBank’s IT Division – Development Engineering function is responsible for providing deep technical expertise, leading complex software development projects,…
Skills: Low-Level Architecture Design, Technical Mentorship, Code Review, Performance Optimization, Unit Testing
Hà Nội, Vietnam · On-site
Job Purpose 'Lead and manage the strategic and operational support activities for insurance distribution channels including Bancas, Agency, Alternative channel... Accountable for compliant operations, effective administr…
Skills: Strategic Planning, Sales Operations, Compensation Governance, MIS Reporting, Regulatory Compliance
Hung Yen, Hung Yen, Vietnam • On-site
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The role is responsible for providing high-quality transaction and customer support services to retail banking clients while ensuring accuracy and compliance. Key duties include handling customer requests, managing operational risks, and improving service quality based on client regulations.
Candidates must have at least 3 years of experience in the banking sector and proficiency in Microsoft Office software. A university degree in Economics, Finance, or Banking is preferred.
'The job holder responsible for:
- Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
- Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
- Ensure compliance and minimizes risks at the request of client
1. TRANSACTION SUPPORT:
- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments
2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
- Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
- Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work
3. ENSURE PRODUCTS & SERVICE QUALITY
- Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Client's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy
4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Client's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
5. Perform other tasks as assigned by line manager
Teams inside and outside RBG
Customers
Domain Expertise
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
VƯỢT TRỘI HƠN MỖI NGÀY - BE GREATER
🌟𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗰𝗵𝗰𝗼𝗺𝗯𝗮𝗻𝗸 𝗩𝗶𝘀𝗶𝗼𝗻: Change banking, change lives. Uplifting everyone to reach their full potential. 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably. 𝗕𝗿𝗮𝗻𝗱 𝗣𝗿𝗼𝗺𝗶𝘀𝗲: Be Greater. 🎯 𝗢𝘂𝗿 𝟱 𝗬𝗲𝗮𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 With a visionary five-year strategy, we're poised to elevate banking experiences while cementing as industry pioneers with talents around the world. 3 main pillars: 𝗗𝗜𝗚𝗜𝗧𝗔𝗟: Enablement & Empowerment, e.g., tools, dashboards, easy processes. 𝗗𝗔𝗧𝗔: Experience @ Scale, e.g., simple and intuitive banking-less clicks, personalized recommendation based on transaction history. 𝗧𝗔𝗟𝗘𝗡𝗧: Experience @ Scale, e.g., help frontline know customers & offer personalized recommendation. 🥇 𝗧𝗵𝗲 𝗕𝗮𝗻𝗸 𝗪𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗣𝗿𝗲𝘀𝘁𝗶𝗴𝗶𝗼𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀 Step into a world of banking excellence. Our institution stands tall among the industry's elite, adorned with a myriad of prestigious awards. From global recognition for innovation to accolades for exceptional customer service, each accolade signifies our unwavering commitment to excellence. These honors showcase our dedication to setting the benchmark in banking, ensuring every client receives unparalleled service and expertise. 👉 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗮𝗹𝗲𝗻𝘁 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗷𝗼𝗯 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗮𝘁: - Website: http://techcombankjobs.com/en - Fanpage: @Techcombank Careers - Email: [email protected]
Offices: 6 Quang Trung Street, Hoan Kiem District, Ha Noi, VN · 119 Tran Duy Hung Street, Cau Giay District, Hanoi City, VN · 23 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, VN
VƯỢT TRỘI HƠN MỖI NGÀY - BE GREATER
🌟𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗰𝗵𝗰𝗼𝗺𝗯𝗮𝗻𝗸 𝗩𝗶𝘀𝗶𝗼𝗻: Change banking, change lives. Uplifting everyone to reach their full potential. 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably. 𝗕𝗿𝗮𝗻𝗱 𝗣𝗿𝗼𝗺𝗶𝘀𝗲: Be Greater. 🎯 𝗢𝘂𝗿 𝟱 𝗬𝗲𝗮𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 With a visionary five-year strategy, we're poised to elevate banking experiences while cementing as industry pioneers with talents around the world. 3 main pillars: 𝗗𝗜𝗚𝗜𝗧𝗔𝗟: Enablement & Empowerment, e.g., tools, dashboards, easy processes. 𝗗𝗔𝗧𝗔: Experience @ Scale, e.g., simple and intuitive banking-less clicks, personalized recommendation based on transaction history. 𝗧𝗔𝗟𝗘𝗡𝗧: Experience @ Scale, e.g., help frontline know customers & offer personalized recommendation. 🥇 𝗧𝗵𝗲 𝗕𝗮𝗻𝗸 𝗪𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗣𝗿𝗲𝘀𝘁𝗶𝗴𝗶𝗼𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀 Step into a world of banking excellence. Our institution stands tall among the industry's elite, adorned with a myriad of prestigious awards. From global recognition for innovation to accolades for exceptional customer service, each accolade signifies our unwavering commitment to excellence. These honors showcase our dedication to setting the benchmark in banking, ensuring every client receives unparalleled service and expertise. 👉 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗮𝗹𝗲𝗻𝘁 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗷𝗼𝗯 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗮𝘁: - Website: http://techcombankjobs.com/en - Fanpage: @Techcombank Careers - Email: [email protected]
Offices: 6 Quang Trung Street, Hoan Kiem District, Ha Noi, VN · 119 Tran Duy Hung Street, Cau Giay District, Hanoi City, VN · 23 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, VN
