Manila, Metro Manila, Philippines · On-site
Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands world…
Skills: IVR Design, Voice User Interface, Conversational AI, Business Analysis, System Integration
Clifton, New Jersey, United States · On-site
Company Description Location: Onsite, Clifton, NJ (Candidates must live within 10-15 miles) Sutherland is seeking a driven, reliable, and organized Enrollment Administrative Coordinator to join our healthcare team onsite…
Skills: Provider enrollment, Credentialing, Data entry, Document digitization, Scanning
Sofia, Sofiya, Bulgaria · Hybrid
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Payroll processing, European labor regulations, Data analysis, Forecasting, Time management
Chesapeake, Virginia, United States · On-site
Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We…
Skills: Accounts payable, Cash processing, Treasury operations, Microsoft Excel, Data entry
Manila, Metro Manila, Philippines · On-site
Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands world…
Skills: IVR Design, Conversational AI, Business Analysis, Speech Recognition, System Integration
Manila, National Capital District, Philippines · On-site
Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands world…
Skills: IVR Design, Conversational AI, Business Analysis, Speech Recognition, System Integration
Hyderabad, Telangana, India · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: .NET Core, ASP.NET Framework, SQL Server, Azure Cloud, C#
Clifton, New Jersey, United States · On-site
Company Description Location: Onsite, Clifton, NJ (Candidates must live within 10-15 miles) Sutherland is seeking a driven, reliable, and organized Enrollment Administrative Coordinator to join our healthcare team onsite…
Skills: Microsoft Office Suite, SharePoint, Touch-typing, Communication Skills, Document Digitization
Sofia, Sofiya, Bulgaria · Remote OK
Company Description Über Sutherland Sutherland ist ein weltweit führendes Unternehmen für digitale Transformation und exzellenten Kundenservice. Wir unterstützen internationale Marken dabei, herausragende Kundenerlebniss…
Skills: Customer service, Technical support, Payments, POS systems, Troubleshooting
Angeles, Pampanga, Philippines · On-site
Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands world…
Skills: IVR Design, Conversational AI, Business Analysis, Voice User Interface, Contact Center Technology
Chennai, Tamil Nadu, India · On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: HR Operations, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management
Sofia, Sofiya, Bulgaria · Hybrid
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Payroll Processing, European Labor Regulations, Payroll Analytics, Exception Processing, Time Management Data
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Python, AWS, Terraform, Kubernetes, Helm
Portmore, Jamaica · Hybrid
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and bac…
Skills: Customer Service, HR Administration, Case Management, Analytical Thinking, Critical Thinking
Sofia, Sofiya, Bulgaria · On-site
Company Description Sutherland is a global leader in business and digital transformation. For over 35 years, we have partnered with some of the world's most recognized brands to deliver exceptional customer experiences t…
Skills: Dutch Proficiency, English Proficiency, Customer Service, Customer Retention, Technical Troubleshooting
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Description Sutherland is looking for Project Managers who want to benefit from a great Onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams a…
Skills: Project Management, Scope Management, Budgeting, Risk Management, Stakeholder Management
Atlanta, Georgia, United States · On-site
Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We…
Skills: ICD-10 Coding, CPT/HCPCS Coding, Medical Billing, Inpatient Coding, Outpatient Coding
Cairo, Cairo, Egypt · On-site
$22k–$28k/mo
Job Description 💼 Position: Customer Service Representative | English Speakers We're Hiring: Customer Service Representatives ✨ Why Join Us? 💰 Earn up to 300,000 EGP annually with opportunities to increase your income.…
Skills: English Proficiency, Customer Service, Communication Skills
Rochester, New York, United States · Remote OK
Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We…
Skills: Lead Generation, Pipeline Management, Consultative Selling, Data-Driven Storytelling, Client Engagement
Sofia, Sofiya, Bulgaria · Remote OK
Company Description Über Sutherland Sutherland ist ein weltweit führendes Unternehmen für digitale Transformation und exzellenten Kundenservice. Wir unterstützen internationale Marken dabei, herausragende Kundenerlebniss…
Skills: German C1, English B1, Technical Troubleshooting, Customer Service, POS Systems
Manila, Metro Manila, Philippines • On-site
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The Director will act as a bridge between business stakeholders and technical teams to translate complex requirements into effective system integration solutions. They are responsible for designing IVR caller experiences, optimizing call routing flows, and analyzing performance metrics to improve client satisfaction.
Candidates must have over 5 years of industry experience in IVR Voice User Interface design and conversational speech recognition applications. Proficiency in full lifecycle development, technical documentation, and cross-functional collaboration is required.
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
For Pooling Purposes
We're looking for a detail oriented and analytical Director, Infrastructure (Contact Center Business Analyst) to join our team. In this role, you will serve as a critical bridge between business stakeholders and technical teams, analyzing complex business requirements and translating them into effective system integration solutions. You will play a key role in optimizing data connectivity, improving business processes, and ensuring seamless communication across enterprise applications.
All your information will be kept confidential according to EEO guidelines.
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform — so our AI reaches production and keeps improving.
Offices: 1160 Pittsford-Victor Road, Pittsford (Rochester), NY 14534, US · Total Corporate Center, Triangle Drive cor. 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig, PH · Anillo Periférico, #301. Col. San Jemo, Monterrey, N.L, 64630, MX · Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, Chennai, TN 600063, IN · 500 Ouellette Avenue, Windsor, Ontario N9A1B3, CA
