Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United b…
Somos a Neodent, marca brasileira líder em implantes dentários no país a mais de 30 anos, contribuímos para a promoção de milhares de novos sorrisos todo dia. Fazemos parte do Grupo Straumann e no Brasil, representamos a…
At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to w…
Skills: Product Development, Design Control Process, Risk Management, Verification and Validation, Design Transfer
Somos a Neodent, marca brasileira Líder no Brasil e uma das maiores empresas do segmento no mundo, a Neodent faz parte do Grupo Straumann, líder global em odontologia. Aqui no Brasil, onde a Neodent foi criada há mais de…
Position Summary: Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives w…
Skills: Consultative Selling, Account Management, Business Development, Negotiation, Presentation Skills
Directeur / Directrice des Ressources Humaines France (DRH France)
Paris, Ile-de-France, France · On-site
Senior+
Chez Straumann Group, nous sommes animés par une ambition forte : repousser les limites de l'innovation pour améliorer la santé bucco-dentaire et transformer durablement la vie de millions de personnes à travers le monde…
Skills: Strategic Human Resources, Talent Management, Labor Law, Change Management, Organizational Development
Motion & Graphics Design Specialist Company Description We are Straumann. United for global excellence in dentistry. Every vision has its story. Ours began more than 70 years ago. Since then, our innovations and achievem…
Riassunto della posizione Per accelerare il nostro percorso di crescita in Italia, siamo alla ricerca di una persona con una solida esperienza commerciale nel settore implantare, una profonda conoscenza del mercato e un …
Líder no Brasil e uma das maiores empresas do segmento no mundo, a Neodent faz parte do Grupo Straumann, líder global em odontologia. Aqui no Brasil, onde a Neodent foi criada há mais de 30 anos, representamos as marcas …
Skills: HR Business Partnering, KPI Construction, Performance Evaluation, Microsoft Office Suite, Internal Communication
Líder no Brasil e uma das maiores empresas do segmento no mundo, a Neodent faz parte do Grupo Straumann, líder global em odontologia. Aqui no Brasil, onde a Neodent foi criada há mais de 30 anos, representamos as marcas …
Skills: SAP ECC, SAP S/4HANA, Warehouse to Deliver, Procure to Pay, Manufacturing & Quality
City of Port Phillip, Victoria, Australia · On-site
Mid level
The role is responsible for supporting the successful onboarding, activation, and ongoing engagement of Dental Support Organisation (DSO) partners across Australia and New Zealand.This role plays a critical part in ensur…
Position Summary: Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives w…
Skills: Consultative Selling, Challenger Technique, Account Management, Business Development, Negotiation
Somos a Neodent, marca brasileira líder em implantes dentários no país e há mais de 30 anos, contribuímos para a promoção de milhares de novos sorrisos todo dia. Fazemos parte do Grupo Straumann e no Brasil, representamo…
Sales Representative - Implants (West & North Yorkshire)
Crawley, England, United Kingdom · On-site
Mid level
Location: Field-based Postcodes: LS,WF,HX, HD, BD, YO Reporting to: Regional Sales Manager Brand: Anthogyr The Opportunity This isn’t a maintenance role—and it’s not for order-takers. As a Territory Manager / Sales Repre…
Skills: Field Sales, Business Development, Account Management, Clinical Diagnosis, CRM
Position Summary: Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives w…
Skills: Consultative Selling, Account Management, Business Development, Negotiation, Presentation Skills
Somos a Neodent, marca brasileira líder em implantes dentários no país e há mais de 30 anos, contribuímos para a promoção de milhares de novos sorrisos todo dia. Fazemos parte do Grupo Straumann e no Brasil, representamo…
Skills: Graphic Design, Social Media Management, Adobe Photoshop, Adobe Illustrator, Art Direction
#WeChangeDentistry Werden Sie ein Teil davon. Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin. Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenscha…
Skills: Team Leadership, Project Management, Customer Relationship Management, Digital Workflow Implementation, Conflict Resolution
#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoratio…
Position Summary: Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives w…
Skills: Consultative Selling, Account Management, Business Development, Negotiation, Presentation Skills
Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United b…
Skills: Microsoft Entra ID, Identity & Access Management, Zero Trust, Conditional Access, OAuth2
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Full-time
Posted 14d ago
~40 hrs/week
Responsibilities
Provide first-level technical support for digital dentistry solutions and guide customers through digital workflows. Collaborate with cross-functional teams to resolve issues and document customer interactions within support systems.
Requirements
Requires 2-3 years of experience in customer service or technical support with professional fluency in English, Spanish, and either Italian or French. Proficiency with digital tools and a background in dental technology is preferred.
Full job description
Are you ready to unlock your potential?
At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition.
Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own.
Introduction
As a Customer Service Specialist within our Connected Customer Solutions team, you will be the first point of contact for dental professionals using Straumann Group’s digital solutions.
You will support customers with technical inquiries, digital workflows, and operational questions, ensuring a smooth and high-quality service experience. Working closely with Sales, Product Management, Production, and global Support teams, you will play an important role in strengthening customer relationships and advancing digital dentistry solutions across markets.
Your Role
In this temporary position, you will:
Provide first-level support for Straumann Group digital solutions (including UN!Q, Smile in a Box, Smilecloud, centralized services, AXS, Createch/Simeda).
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Troubleshoot issues related to ordering, connectivity, system access, and platform usage.
Guide customers through digital workflows, including 3Shape and Exocad.
Support onboarding and training of customers in digital processes.
Collaborate cross-functionally to ensure clear communication and effective issue resolution.
Accurately document customer interactions within support systems.
Address feedback and complaints constructively, focusing on sustainable solutions.
Contribute to continuous improvement initiatives within the customer support journey.
Your Profile
Must-Have
2–3 years of experience in customer service, technical support, or a comparable role.
Professional fluency in Spanish and English (written and spoken).
Professional fluency in Italian or French (written and spoken).
Confidence working with digital tools and technical systems.
Strong communication and structured problem-solving skills.
Ability to work independently while collaborating effectively within a global team environment.
Nice to Have
Background in dental technology, dental practice, or laboratory environments.
Experience with 3Shape and/or Exocad.
Additional language skills (e.g., German or Portuguese)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability
Related keywords
Digital DentistryUN!QSmile in a BoxSmilecloudAXSCreatechSimeda3ShapeExocadTechnical SupportCustomer ExperienceDental TechnologyDigital WorkflowsTicketing SystemsFirst-level Support
United for global excellence in dentistry.
Every vision has its story, and ours began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly-owned holding, and today comprises a number of leading and talented companies around the world. Our vision has always been to create more than just smiles, but lasting confidence for dentists, labs, patients, employees, partners, dental networks and the global community.
Offices: Peter Merian-Weg 12, Basel, Basel-Town 4052, CH
medical devicedental implantsesthetic dentistrytooth restorationbiomaterialsprostheticsorthodonticspreventive dentistryand digital dentistry
United for global excellence in dentistry.
Every vision has its story, and ours began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly-owned holding, and today comprises a number of leading and talented companies around the world. Our vision has always been to create more than just smiles, but lasting confidence for dentists, labs, patients, employees, partners, dental networks and the global community.
Offices: Peter Merian-Weg 12, Basel, Basel-Town 4052, CH
medical devicedental implantsesthetic dentistrytooth restorationbiomaterialsprostheticsorthodonticspreventive dentistryand digital dentistry