Augusta, Maine, United States · On-site
$18/hr–$27/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Customer Service, Communication, Problem-solving, Attention to detail, Conflict resolution
Augusta, Maine, United States · On-site
$22/hr–$32/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Administrative support, Data entry, Proofreading, Customer service, Communication
Charleston, Maine, United States · On-site
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Food preparation, Kitchen sanitation, Security monitoring, De-escalation, Behavior management
Jackman, Maine, United States · On-site
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Road Repair, Culvert Replacement, Snow Plowing, Commercial Driving, Traffic Flagging
Augusta, Maine, United States · On-site
$78k–$110k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Transportation engineering, Contract administration, Asset management, Project estimating, Technical writing
Rockland, Maine, United States · On-site
$64k–$87k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Juvenile delinquency investigation, Case management, Probation monitoring, Report writing, Restorative justice
Augusta, Maine, United States · On-site
$72k–$139k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Criminal prosecution, Civil litigation, Healthcare law, Financial fraud investigation, Medicaid fraud control
Portland, Maine, United States · On-site
$40k–$58k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Word processing, Legal document preparation, Document management, Record keeping, Data management
On-site
$21/hr–$30/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Leadership, Team Management, Customer Service, Process Improvement, Conflict Resolution
Augusta, Maine, United States · Hybrid
$76k–$108k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Team leadership, Software development life cycle, Project management, Oral communication, Written communication
Bangor, Maine, United States · On-site
$25/hr–$32/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Vocational rehabilitation, Counseling, Case management, Career development, Eligibility determination
Augusta, Maine, United States · Hybrid
$22/hr–$31/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: System Administration, Network Configuration, Hardware Troubleshooting, Software Installation, Technical Support
Augusta, Maine, United States · Hybrid
$57k–$80k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: System administration, Network configuration, Hardware installation, Software configuration, Troubleshooting
Augusta, Maine, United States · Hybrid
$72k–$101k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Data warehousing, Database design, ETL, ELT, Dimensional modeling
Machias, Maine, United States · On-site
$25/hr–$32/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Counseling, Case management, Interpersonal skills, Communication, Problem-solving
Augusta, Maine, United States · On-site
$40k–$58k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Legal terminology, Document management, Word processing, Data entry, Calendar management
North Berwick, Maine, United States · On-site
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Road Repair, Culvert Replacement, Snow Plowing, Commercial Driving, Traffic Flagging
Bangor, Maine, United States · On-site
$20/hr–$28/hr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Supervision, Administrative support, Office operations, Personnel management, Clerical services
Augusta, Maine, United States · Hybrid
$77k–$108k/yr
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Enterprise architecture, Vendor management, Systems integration, Governance, Technology strategy
Jackman, Maine, United States · On-site
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply thro…
Skills: Road repair, Culvert replacement, Snow plowing, Commercial driving, Roadway safety
Augusta, Maine, United States • On-site
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The Customer Representative Specialist provides direct, in-person service to the public by processing transactions such as driver's licenses, state IDs, and vehicle registrations. They also handle customer inquiries, resolve issues, and maintain accurate records while ensuring high-quality public service.
Candidates should have training or experience in office and administrative support with a focus on quality customer service and complex public assistance. Applicants must be authorized to work in the United States and pass a national criminal background check.
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Department: Secretary of State / Bureau of Motor Vehicles
Division: Public Services
Location: Augusta
Schedule: Monday - Friday
Grade: 16
Salary: $18.76 - $27.03
Closing Date: August 12, 2026
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential.
You will be responsible for processing a wide range of transactions such as driver’s licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.
Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
Accurately collect fees and process transactions.
Assist with requests for address changes, driving records, and processing disability placard applications.
Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).
Training, education, and/or experience in office and administrative support work that demonstrates 1) proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures; 3) and the ability to deal effectively with customers and maintain composure in stressful customer-service situations.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leaves accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call 207-441-9993.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.
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Managed by the Maine State Bureau of Human Resources. #WorkInME
Welcome! We in Maine take pride in our quality of life, our entrepreneurial spirit, and our strong, independent heritage. Our motto—“Dirigo” or “I lead” — reflects our sense of place, as the first state that greets the sun each morning, as well as our sense of pride…pride in our craftsmanship, our work ethic and our people. No matter where you work in Maine State Government, you find a real sense of authenticity. From our small cities to our rural communities, the State of Maine offers a skilled and committed workforce, with unmatched transportation and information technology infrastructure. Maine – it’s a great place to call home.
Offices: State House Station, Augusta, Maine 04333, US
Managed by the Maine State Bureau of Human Resources. #WorkInME
Welcome! We in Maine take pride in our quality of life, our entrepreneurial spirit, and our strong, independent heritage. Our motto—“Dirigo” or “I lead” — reflects our sense of place, as the first state that greets the sun each morning, as well as our sense of pride…pride in our craftsmanship, our work ethic and our people. No matter where you work in Maine State Government, you find a real sense of authenticity. From our small cities to our rural communities, the State of Maine offers a skilled and committed workforce, with unmatched transportation and information technology infrastructure. Maine – it’s a great place to call home.
Offices: State House Station, Augusta, Maine 04333, US
