Dunbar, West Virginia, United States · On-site
$39k–$54k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Customer Service, Medical Equipment Maintenance, Inventory Control, Order Management, Disinfection
Evansville, Indiana, United States · On-site
$38k–$52k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Customer Service, Inventory Control, Medical Device Maintenance, Disinfection, Quality Control
Bangalore, Karnataka, India · Hybrid
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Transfer pricing, International tax, Financial analysis, Accounting, Data analysis
Morden, Manitoba, Canada · On-site
$52k–$53k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Production operations, Quality control, Equipment maintenance, Troubleshooting, Lean manufacturing
Alberta, Canada · Remote Solely
$96k–$119k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Healthcare consulting, Implementation, Training, Coding, Clinical documentation integrity
Texas, United States · Remote OK
$108k–$148k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Training delivery, Revenue cycle, Inpatient coding, Outpatient coding, Professional coding
Minnesota, United States · Remote Solely
$108k–$148k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Data Analysis, AI, Automation, Power BI, Power Platform
Irvine, California, United States · On-site
$85k–$117k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Capital project management, Process engineering, Manufacturing engineering, Construction management, Project scheduling
Delaware, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Sales, Medical Device Sales, Pharmaceutical Sales, Territory Management, Clinical Education
California, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Medical Device Sales, Pharmaceutical Sales, Territory Management, Clinical Education, Customer Engagement
Columbia, Missouri, United States · On-site
$106k–$146k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Environmental Health and Safety, Industrial Hygiene, Ergonomics, Incident Investigation, Emergency Preparedness
California, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Medical Device Sales, Pharmaceutical Sales, Territory Management, Clinical Education, Account Prioritization
Massachusetts, United States · Remote OK
$125k–$150k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Sales management, Business planning, Team leadership, Coaching, Recruitment
Bengaluru, Karnataka, India · Hybrid
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Product support, Application support, Windows operating systems, Networking, Oracle
Pennsylvania, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Medical device sales, Pharmaceutical sales, Territory management, Clinical education, Customer engagement
Ohio, United States · Remote OK
$96k–$132k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: ICD-10-CM/PCS, CPT/HCPCS, DRG Validation, Coding Audits, Denials Management
San Antonio, Texas, United States · On-site
$39k–$54k/yr
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Manufacturing, Material Handling, Quality Control, Kitting, Production Documentation
McAllen, Texas, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Medical device sales, Pharmaceutical sales, Territory management, Clinical education, Customer engagement
Fresno, California, United States · Remote OK
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: Medical device sales, Pharmaceutical sales, Territory management, Clinical education, Customer engagement
Wrocław, Lower Silesian Voivodeship, Poland · On-site
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventu…
Skills: SAP, Warehouse management, Project management, Communication, Prioritization
Dunbar, West Virginia, United States • On-site
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The Field Service Representative is responsible for the delivery, pickup, and maintenance of medical equipment while building strong relationships with healthcare customers. Daily tasks include disinfecting equipment, performing quality control, managing inventory, and ensuring accurate documentation of service orders.
Candidates must possess a High School Diploma or GED and at least one year of experience in a customer-facing or service-related role. A valid driver's license is required, along with the ability to operate a company vehicle and meet physical fitness standards.
Field Service Representative I, Charleston, WV
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.
As a Field Service Representative I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.
Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
High School Diploma/GED or higher
Requires a minimum of 1 year of work experience in a customer facing or service-related field
Current, valid Driver’s License
Additional qualifications that could help you succeed even further in this role include:
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience with Microsoft Office & iOS applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work location: Onsite In-Service Territory
Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)
Relocation Assistance: Relocation is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.
Enabling better, smarter, safer healthcare to improve lives.
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
Enabling better, smarter, safer healthcare to improve lives.
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
