Warsaw, Masovian Voivodeship, Poland · Hybrid
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, …
Skills: Customer service, Administration, English, French, Communication
India · Remote OK
ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced c…
Skills: Account Management, Sales Growth, Customer Relationship Development, Technical Troubleshooting, People Management
Shah Alam, Selangor, Malaysia · On-site
About us At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as f…
Skills: Technical Sales, Cleaning and Hygiene Solutions, Food Manufacturing Processes, CIP Audits, Microbiology
Wilmington, Delaware, United States · Remote OK
$124k–$181k/yr
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: Wastewater Treatment, Industrial Influent Treatment, Chemical Program Administration, Problem Solving, Trial Design
Bucharest, Romania · Hybrid
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: SAP, Salesforce, MS Office, Customer Service, Administrative Support
Georgia, United States · Hybrid
$94k–$137k/yr
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: Process Engineering, PFD Development, P&ID Development, Equipment Sizing, Mass and Energy Balances
Bucharest, Romania · Hybrid
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: SAP, Salesforce, MS Office, Customer Service, Administrative Support
Mexico, Chihuahua, Mexico · On-site
Posición: Técnico de Servicio Lugar de trabajo: Instalaciones del cliente, Mérida, Yucatán. Principales actividades: Soporte de servicio técnico para cliente Monitoreo de concentraciones de productos químicos Mantenimien…
Skills: Technical Support, Chemical Concentration Monitoring, Preventive Maintenance, Dosage Reporting, Electrical Maintenance
Tennessee, United States · Remote OK
$73k–$108k/yr
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: Account Management, Product Sales, Market Analysis, Salesforce.com, Microsoft Office
Istanbul, Istanbul, Turkey · On-site
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa w…
Skills: Technical Sales, Field Engineering, Industrial Water Treatment, Account Management, Negotiation
Ho Chi Minh City, Vietnam · Hybrid
At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care…
Skills: Water Treatment, Wastewater Treatment, Technical Support, Cost-in-use Analysis, ROI Calculation
Bangkok, Thailand · Hybrid
Location: Bangkok, Thailand Business: Chem-Aqua, a division of NCH Corporation About Chem-Aqua Chem-Aqua, a division of NCH Corporation, a Solenis company, is a global leader in water treatment solutions, delivering inno…
Skills: Business Development, Technical Sales, Key Account Management, Water Treatment, Stakeholder Management
Bangkok, Thailand · On-site
Location: Rama 9, Bangkok, Thailand (MRT Rama 9) At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary clean…
Skills: Service Coordination, CRM Management, Salesforce, Microsoft Excel, Customer Service
Shanghai, Shanghai, China · On-site
Major responsibilities: · The Costing supervisor will have responsibility to provide oversight and direction for the plant/operations in APAC · Work closely with our India SSC center and direct India SSC staff to ensure …
Skills: Cost Accounting, SAP, ERP Systems, Financial Reporting, Product Costing
Bangkok, Thailand · Hybrid
Key Account Manager - Food Service Location: Rama 9, Bangkok, Thailand At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with o…
Skills: B2B Sales, Key Account Management, Business Development, Channel Management, Negotiation
Kampenhout, Flanders, Belgium · On-site
Ben jij een zelfstandige professional die graag bij klanten over de vloer komt? Wil jij werken met Key Account-klanten, sterke relaties opbouwen én een rol waarin commercie en lichte techniek samenkomen? Dan is dit iets …
Skills: Account Management, Customer Relationship Management, Technical Troubleshooting, Salesforce, Dutch
Delaware, United States · Remote OK
$108k–$158k/yr
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: Digital Product Strategy, AI/ML Product Management, Data Science Leadership, Autonomous Chemistry Control, Value Realization
Mumbai City, Maharashtra, India · On-site
ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced c…
Skills: B2B Field Sales, Account Management, Value Selling, Team Leadership, Commercial Acumen
Kolkata, West Bengal, India · On-site
Sales Incentive Program (SIP) eligible GENERAL SCOPE Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provid…
Skills: Account Management, Technical Service, Sales, Revenue Maintenance, Price Capture
Hyderabad, Telangana, India · On-site
ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced c…
Skills: Business Development, Key Account Management, Distribution Channel Management, Sales Strategy, CRM
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The role involves managing customer orders from receipt to shipment and resolving customer inquiries via phone, email, or chat. Additionally, the representative will handle complaints, track order statuses, and collaborate with logistics providers and European manufacturing plants.
Candidates should have experience in customer service or administration, with internships in logistics being highly valued. Fluency in both English and French is required, along with proficiency in Microsoft Office and strong analytical and communication skills.
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row.
Employment Type: Full-time
Contract: Contract of employment (PL: Umowa o Pracę)
Office Location: Giełdowa Street 1, Warsaw (near Rondo Daszyńskiego)
Work Mode: Hybrid (3 days in the office, some flexibility possible)
Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
Respond to routine customer enquiries concerning orders
Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.
Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
Maintain communication on a daily basis with customers and take action in order to respond on their needs
Support organization in optimization transport and logistic projects
Claims receiving from customers
Proactive work to solve customers’ complaints
Giving feedback to customers regarding the status of complaints
Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
Fluent English and French
Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
High level of analytical skills andd ability to work under pressure
Team player with creativity, engagement, high level of multitasking skills
Knowledge of Microsoft Word, Excel and Outlook
Knowledge of SAP will be an advantage
Hybrid working schedule
Private medical care by Lux-MED
Life insurance and Travel insurance
Employee retirement plan (PPE) after trial period
Sports card (Multisport) - partially employer-funded
Employee Assistance Program for Employees and Families
How to Apply
Interested? Send us your CV. We look forward to reviewing your application and will reach out if there’s a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.
Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
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Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of ~23000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.
Offices: 2475 Pinnacle Dr., Wilmington, DE 19803, US · Mühlentalstrasse 38, Schaffhausen, Switzerland 8200 , CH · No. 688, Shenfu Road, Xinzhuang Industrial Zone, Shanghai, People’s Republic of China 201108, CN · Rua Werner von Siemens, 111, Cj. 11, Terre A, São Paulo, Brazil 05069-900, BR
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of ~23000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.
Offices: 2475 Pinnacle Dr., Wilmington, DE 19803, US · Mühlentalstrasse 38, Schaffhausen, Switzerland 8200 , CH · No. 688, Shenfu Road, Xinzhuang Industrial Zone, Shanghai, People’s Republic of China 201108, CN · Rua Werner von Siemens, 111, Cj. 11, Terre A, São Paulo, Brazil 05069-900, BR
