Silver Bell Group is a dynamic, fast-growing outsourcing company where recruitment is an operational driver, not just a support function. We partner with more than 50 international clients across a variety of industries,…
Skills: Dutch language, English language, Customer support, Communication skills, Problem-solving
We are looking for a skilled Salesforce Developer to join a growing team. If you have a strong understanding of Salesforce development and enjoy building scalable, high-performance solutions, we'd love to hear from you. …
Skills: Apex, Visualforce, Lightning Web Components, SOQL, Salesforce APIs
Silver Bell Group Is Always Hiring – Join Our Talent Pool!
City of Belgrade, Serbia · On-site
Entry level
Start Your Career with Silver Bell Group! Looking for your first big career opportunity? We might be looking for you! At Silver Bell Group, we believe that great careers start with curiosity, ambition, and the right supp…
Skills: English Proficiency, Communication, Interpersonal Skills, Teamwork, Proactivity
Tražiš posao gde ćeš svakodnevno koristiti engleski, steći novo iskustvo i raditi u međunarodnom okruženju? Bilo da tražiš svoj prvi ozbiljan posao ili jednostavno želiš novu priliku, možda si baš ti osoba koju tražimo. …
Skills: English Language Proficiency, Communication, Interpersonal Skills, Organization, Reliability
Business Development Representative (English-speaking, Hybrid)
City of Belgrade, Serbia · Hybrid
Entry level
The Role We are looking for a Business Development Representative (BDR) to drive high-quality outbound conversations. This role is ideal for someone who enjoys research, personalized outreach and value-driven B2B communi…
Silver Bell Group Is Always Hiring – Join Our Talent Pool!
City of Belgrade, Serbia · On-site
Entry level
Start Your Career with Silver Bell Group! Looking for your first big career opportunity? We might be looking for you! At Silver Bell Group, we believe that great careers start with curiosity, ambition, and the right supp…
Skills: English language proficiency, Communication, Interpersonal skills, Teamwork, Proactivity
Silver Bell Group is currently hiring on behalf of an international client operating within the fintech industry. As one of the leading and fastest-growing BPO companies in Serbia, we provide long-term career opportuniti…
Silver Bell Group is currently hiring on behalf of an international client operating within the fintech industry. As one of the leading and fastest-growing BPO companies in Serbia, we provide long-term career opportuniti…
Business Development Representative - Dutch language
Remote Solely
Entry level
This is a remote position. Silver Bell Group is hiring on behalf of our client, a fast-growing company in the automotive tech industry, on a mission to transform the way car dealers buy and sell vehicles across Europe. W…
Business Development Representative - Dutch language
Remote Solely
Entry level
This is a remote position. Silver Bell Group is hiring on behalf of our client, a fast-growing company in the automotive tech industry, on a mission to transform the way car dealers buy and sell vehicles across Europe. W…
Skills: Dutch language, Outbound calling, Sales, Communication skills, CRM
Are you passionate about helping people and solving problems through chat and email? Join Silver Bell Group and support customers of one of the world’s leading e-commerce platforms. We are looking for Norwegian-speaking …
Skills: Norwegian Fluency, English Proficiency, Customer Support, Communication Skills, Problem Solving
Are you passionate about helping people and solving problems through chat and email? Join Silver Bell Group and support customers of one of the world’s leading e-commerce platforms. We are looking for Norwegian-speaking …
Skills: Norwegian language, English language, Customer support, Communication skills, Problem solving
Customer Support Agent (Service Support) - Dutch language
Remote Solely
Entry level
This is a remote position. Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across differe…
Customer Support Agent (Service Support) - Dutch language
Remote Solely
Entry level
This is a remote position. Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across differe…
Skills: Customer Service, Problem-solving, Conflict Resolution, Communication, Dutch Language
This is a remote position. This is a remote position. Silver Bell Group is hiring on behalf of our client, a fast-growing company in the automotive tech industry, on a mission to transform the way car dealers buy and sel…
Vozdovac Urban Municipality, Central Serbia, Serbia · On-site
Entry level
For an international project within the insurance industry, we are looking for a Swedish-speaking Customer Support Agent who will provide professional customer assistance and contribute to creating a positive customer ex…
Skills: Swedish Fluency, English Proficiency, Customer Support, Problem Solving, Communication Skills
This is a remote position. Location: Fully Remote (Europe) Industry: Cybersecurity Market: North America Compensation: €2,000–€2,800 gross per month (based on experience) Bonus Structure: €170 for every qualified meeting…
This is a remote position. Location: Fully Remote (Europe) Industry: Cybersecurity Market: North America Compensation: €2,000–€2,800 gross per month (based on experience) Bonus Structure: €170 for every qualified meeting…
Vozdovac Urban Municipality, Central Serbia, Serbia · On-site
Entry level
For an international project within the insurance industry, we are looking for a Swedish-speaking Customer Support Agent who will provide professional customer assistance and contribute to creating a positive customer ex…
Skills: Swedish language, English language, Customer support, Call center operations, Communication skills
Silver Bell Group is currently hiring on behalf of an international client operating within the fintech industry. As one of the leading and fastest-growing BPO companies in Serbia, we provide long-term career opportuniti…
Skills: French language, Sales, Customer service, Communication, Persuasion
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Full-time
Supportive and collaborative work environment, Professional growth and development, Continuous learning, Multicultural work environment
Posted 5d ago
~40 hrs/week
Responsibilities
The agent will handle guest inquiries regarding pre-arrival, stay, and post-departure arrangements while resolving maintenance and service issues. They are also responsible for coordinating with internal teams and property owners to ensure high customer satisfaction and accurate case documentation.
Requirements
Candidates must be fluent in Dutch at a C1/C2 level and possess a good command of English. Strong problem-solving, communication, and interpersonal skills are required, with previous experience in customer support or hospitality considered an advantage.
Full job description
Silver Bell Group is a dynamic, fast-growing outsourcing company where recruitment is an operational driver, not just a support function. We partner with more than 50 international clients across a variety of industries, helping them build, manage, and scale high-performing teams.
We are currently looking for a Customer Support Agent – Dutch Language to join a project within the hospitality industry. In this role, you will support guests and homeowners by resolving inquiries before arrival, during their stay, and after departure. This is a voice-based customer support position that requires excellent communication skills, a problem-solving mindset, and the ability to handle challenging situations with professionalism and empathy.
Key Responsibilities
Handle guest inquiries related to check-in and pre-arrival arrangements
Resolve issues that may arise during the stay, including maintenance, housekeeping, utilities, key access, and other accommodation-related concerns
Assist with post-stay requests such as refunds, additional charges, security deposits, and payment-related inquiries
Coordinate with internal teams and property owners to ensure timely issue resolution
Handle escalated cases professionally while maintaining a high level of customer satisfaction
Accurately document customer interactions and case updates
Candidate Profile
Fluency in Dutch (C1/C2 level) is mandatory
Good command of English
Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Customer-oriented mindset with the ability to remain calm under pressure
Previous experience in customer support, hospitality, or a similar customer-facing role is considered an advantage
What We Offer
Opportunity to work on an international project within the hospitality industry
A supportive and collaborative work environment
Professional growth and development within a fast-growing international company
Continuous learning and the opportunity to develop your customer support expertise
The chance to work with multicultural teams and clients from different markets
Silver Bell Group is providing professional BPO services to clients worldwide.
Since 2014, we’ve been the gateway for visionary businesses to enter – and stay – in the European market.
We build exclusive, dedicated teams from South and East Europe who work as an extension of your company – trained to your standards, driven by your goals, and equipped with the insight only locals can bring.
Our boutique approach means we never take a one-size-fits-all route. We serve a select number of clients at a time, designing solutions tailored to their industry, culture, and ambitions. This is how we’ve successfully delivered in 12 industries – from tech and e-commerce to hospitality and finance – each with its own pace and expectations.
With offices strategically located across the globe, we stay close to both our clients and the talent that drives their success, ensuring seamless communication and cultural alignment at every stage.
Our people are not just skilled – they’re invested in your success.
That’s why our model helps companies save up to 62% compared to in-house teams, while giving them a partner who knows the terrain, speaks the language, and turns opportunity into lasting impact.
Offices: Knez Mihailova 10, Belgrade, 11000, RS
Business process outsourcingTraining and talent managementCustomer experienceCustomer engagement servicesHuman capital servicesFinance and back office servicesTechnical supportCustomer acquisitions and retentionITMarketing
Silver Bell Group is providing professional BPO services to clients worldwide.
Since 2014, we’ve been the gateway for visionary businesses to enter – and stay – in the European market.
We build exclusive, dedicated teams from South and East Europe who work as an extension of your company – trained to your standards, driven by your goals, and equipped with the insight only locals can bring.
Our boutique approach means we never take a one-size-fits-all route. We serve a select number of clients at a time, designing solutions tailored to their industry, culture, and ambitions. This is how we’ve successfully delivered in 12 industries – from tech and e-commerce to hospitality and finance – each with its own pace and expectations.
With offices strategically located across the globe, we stay close to both our clients and the talent that drives their success, ensuring seamless communication and cultural alignment at every stage.
Our people are not just skilled – they’re invested in your success.
That’s why our model helps companies save up to 62% compared to in-house teams, while giving them a partner who knows the terrain, speaks the language, and turns opportunity into lasting impact.
Offices: Knez Mihailova 10, Belgrade, 11000, RS
Business process outsourcingTraining and talent managementCustomer experienceCustomer engagement servicesHuman capital servicesFinance and back office servicesTechnical supportCustomer acquisitions and retentionITMarketing