Winston-Salem, North Carolina, United States · On-site
$18/hr–$20/hr
Entry level
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Skills: Customer Service, Operational Process Improvement, Data-Driven Decision Making, Communication, Microsoft Office Suite
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Skills: Customer Service, Operational Process Improvement, Data-Driven Decision Making, Microsoft Office Suite, Account Implementation
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Field Representative II, MS Onsite Technical Support
Los Angeles, California, United States · On-site
$23/hr–$25/hr
Mid level
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Los Angeles, California, United States · Remote OK
$75k–$90k/yr
Senior
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Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associ…
Skills: Production Printing, Equipment Troubleshooting, Document Imaging, Shipping and Receiving, Customer Relations
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$18/hr–$20/hr
Full-time
high school
Medical Insurance, Dental Insurance, Life Insurance, Disability Insurance, 401k, Health Savings Account (HSA)
Posted 22d ago
~40 hrs/week
Responsibilities
Operates duplicating, scanning, and mail processing equipment while providing first-call maintenance for customer site copiers. Manages shipping, receiving, and the distribution of mail and office supplies within the facility.
Requirements
Requires a high school diploma or GED and proficiency in MS Office Suite. Some experience in copy jobs and a valid driver's license are preferred.
Full job description
On-Site Services Specialist
POSITION PROFILE
Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
Job Duties and Responsibilities
Operate MS Office and Email systems
Perform basic scanning responsibilities
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Performs furniture/conference room set up
Performs Fulfillment functions
Calculates charges for jobs performed and maintains logs.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping and/or receiving of materials in a mailroom type environment
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include purging and archiving old documents.
Understanding of Ricoh Services Portfolio & Technology
Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
Typically Required:
Requires high school diploma, GED, or equivalent work experience.
Some related copy job experience is preferred.
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
KNOWLEDGE, Skills And Abilities
Technical aptitude with printers, copy and postage machines and other office equipment
Good customer service skills
Good organization skills
Able to communicate effectively with internal and external customers
Working Conditions, MENTAL aND PHYSICAL DEMANDS
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction, prepare, provide and convey diversified information.
Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Related keywords
MS OfficeRicoh Services PortfolioPostage MeterBindery EquipmentFulfillmentDocument ArchivingCopyingScanningMailroom OperationsOffice Equipment
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
Offices: London, GB
IT ServicesManaged Document ServicesOffice SolutionsProduction Printingand Digital ServicesConsumer GoodsElectronicsFood and BeverageManufacturing
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
Offices: London, GB
IT ServicesManaged Document ServicesOffice SolutionsProduction Printingand Digital ServicesConsumer GoodsElectronicsFood and BeverageManufacturing