Field Representative II, MS Onsite Technical Support
San Diego, California, United States · On-site
$22/hr–$24/hr
Mid level
$22.00 - $24.00 per hour Field Representative II, MS Onsite Technical Support Onsite Print Services Specialist Make an Impact Every Day Ricoh is looking for a customer-focused Onsite Print Services Specialist to support …
Skills: Printer Troubleshooting, Customer Service, Inventory Management, ServiceNow, Microsoft Office
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Skills: Production Printing, Mail Distribution, Equipment Troubleshooting, Shipping and Receiving, MS Office Suite
$18.00 - $23.00 per hour Field Service Technician II POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service S…
Site Leader, Legal POSITION PROFILE Provides direct hands-on support within a legal office environment. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, …
Skills: Legal Document Management, Customer Service, Records Management, Cost Recovery Systems, Microsoft Office Suite
$26.00 - $32.00 per hour Senior Field Technician POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certai…
Site Manager POSITION PROFILE Accountable for the daily operations of a small- to medium-sized site and manages a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, M…
Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associ…
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Skills: Microsoft Excel, Adobe Acrobat, Adobe InDesign, Print Production, Data Management
Charleston, South Carolina, United States · On-site
Mid level
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Mountain View, California, United States · On-site
$30/hr–$33/hr
Mid level
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Philadelphia, Pennsylvania, United States · Remote OK
$80k–$90k/yr
Senior
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Senior Region Sales Director, Dealer Business Operations
Atlanta, Georgia, United States · On-site
$170k–$190k/yr
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Senior On-Site Service Specialist $18.00 - $21.50 per hour Position Summary The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support servic…
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MS Administrative Asst The MS Administrative Assistant is responsible for providing exceptional support and service related to clerical and administrative duties through all mediums including correspondence, meetings, co…
Skills: Interpersonal Skills, Self-motivation, Communication Skills, Microsoft Office, Prioritization
Browns Summit, North Carolina, United States · On-site
$24/hr–$27/hr
Mid level
$24.00 - $27.00 per hour Site Leader, Legal POSITION PROFILE Supervises the day-to-day operations of a specified 1- to 3-person site within a legal office environment. Reports directly to an Account Manager and works to …
Skills: Site Leadership, Legal Office Operations, Employee Supervision, Client Billing, Customer Service
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will enc…
Skills: Customer Service, Operational Process Improvement, Account Implementation, Data-Driven Decision Making, Communication
Site Leader - Hospitality and Office Services Leader About the Role We're seeking a customer-focused Hospitality & Office Services Lead to oversee daily workplace operations at a professional client site. This role serve…
Skills: Customer Service, Office Operations, Team Leadership, Facilities Management, Mail Operations
Field Representative II, MS Onsite Technical Support
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$22/hr–$24/hr
Full-time
high school
Medical insurance, Dental insurance, Life insurance, Disability insurance, 401k, Health Savings Account (HSA)
Posted 15d ago
~40 hrs/week
Responsibilities
Maintain and support a managed print environment by performing routine maintenance and troubleshooting multifunction devices. Manage supplies, document tickets in ServiceNow, and coordinate equipment deployments across multiple locations.
Requirements
Requires a high school diploma and at least 3 years of experience supporting office equipment or print services. Candidates must have strong customer service skills and the physical ability to lift up to 50 lbs.
Full job description
$22.00 - $24.00 per hour
Field Representative II, MS Onsite Technical Support
Onsite Print Services Specialist
Make an Impact Every Day
Ricoh is looking for a customer-focused Onsite Print Services Specialist to support and maintain a managed print environment across multiple locations. In this hands-on role, you'll ensure printers and multifunction devices operate efficiently while delivering outstanding service to end users.
What You'll Do
Perform routine maintenance and quality checks on printers and multifunction devices.
Troubleshoot print-related issues and coordinate escalations when needed.
Manage toner, paper, supplies, and inventory to prevent downtime.
Support users with device assistance, training, and service requests.
Track and document tickets in ServiceNow.
Coordinate equipment installations, deployments, and relocations.
Provide support for remote locations and monitor device readiness.
Maintain operational reports and identify opportunities for improvement.
What We're Looking For
High school diploma or equivalent.
3+ years of experience supporting office equipment, print services, or related operations (5+ years preferred).
Strong customer service and communication skills.
Experience troubleshooting printers, copiers, or other office technology.
Organized, detail-oriented, and able to prioritize multiple tasks.
Proficiency with Microsoft Office and service management tools.
Why Join Ricoh?
Work in a dynamic, customer-facing environment.
Gain exposure to advanced print and document technology.
Be a key contributor to operational excellence and customer satisfaction.
Opportunity to work independently while collaborating with multiple teams.
Physical Requirements: Ability to lift up to 50 lbs., stand, walk, bend, and move throughout the workday as needed.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
Offices: London, GB
IT ServicesManaged Document ServicesOffice SolutionsProduction Printingand Digital ServicesConsumer GoodsElectronicsFood and BeverageManufacturing
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
Offices: London, GB
IT ServicesManaged Document ServicesOffice SolutionsProduction Printingand Digital ServicesConsumer GoodsElectronicsFood and BeverageManufacturing