Parma, Ohio, United States · Hybrid
$90k–$110k/yr
Sr, Operations Manager - Print & Mail Services $90,000-$110,000 per year Position Summary: The Senior Services Operations Manager serves as the primary operational and client-facing leader for assigned enterprise account…
Skills: P&L Management, Client Relationship Management, Operational Excellence, Team Leadership, BPO Operations
Harrisonburg, Virginia, United States · On-site
$18/hr–$20/hr
Mail Services & Courier Associate POSITION PROFILE The Mailroom & Courier Services Associate is responsible for the efficient processing, sorting, distribution, collection, and delivery of incoming and outgoing mail and …
Skills: Mail Processing, Courier Services, Shipping and Receiving, Safe Driving, Customer Service
Champaign, Illinois, United States · On-site
$22/hr–$23/hr
$22.00 - $23.00 per hour Field Specialist, Field Services Support POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as spe…
Skills: Electro-mechanical Repair, Electronics Troubleshooting, Customer Service, Inventory Management, Technical Training
Calgary, Alberta, Canada · On-site
$18/hr–$20/hr
Receptionist & Switchboard, Managed Services Responsibilities: Courteously meet and welcome customers and members of the public Answer, screen, and direct all incoming calls Assist visitors with visitor badge issuance Ma…
Skills: Interpersonal Skills, Self-motivation, Verbal Communication, Written Communication, Microsoft Office
Middleton, Wisconsin, United States · On-site
$19/hr–$20/hr
Site Coordinator POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Pr…
Skills: Mail Services, Print Services, Customer Service, Office Equipment Operation, Courier Services
Alpharetta, Georgia, United States · On-site
$17/hr–$18/hr
Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associ…
Skills: Production Copying, Mail Handling, Shipping and Receiving, Equipment Troubleshooting, Document Scanning
Torrance, California, United States · On-site
$30/hr–$45/hr
Field Specialist I, Service Delivery POSITION PROFILE Clients in-house creative studio, where storytelling, technology, and craft come together to shape how the brand brings the Power of Dreams to life. We partner across…
Skills: Managed Print Services, Asset Management, Project Management, Business Process Mapping, Customer Relationship Management
Torrance, California, United States · On-site
$20/hr–$35/hr
Field Representative II, Cross Functional $20.00 - $29.50 per hour Position Profile The Field Representative II, Cross Functional, supports the daily operations of one or more Managed Services (MS) locations. Responsibil…
Skills: Copy Production, Mail Center Operation, Administrative Support, Customer Service, Equipment Troubleshooting
Mount Pleasant, South Carolina, United States · On-site
Legal On-Site Services Specialist POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated cop…
Skills: Document Scanning, High Volume Copying, Mail Processing, MS Office Suite, Customer Service
Short Hills, New Jersey, United States · On-site
$27/hr–$31/hr
Site Manager $23.54 - $29.42 per hour Position Profile The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services, including …
Skills: Operations Management, Team Leadership, Performance Management, Customer Service, Problem Solving
Baltimore, Maryland, United States · On-site
$22.00 - $25.00 per hour Field Representative II, Field Services Support POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A …
Skills: Diagnostics, Equipment Installation, Troubleshooting, IP Networking, Customer Relationship Management
Fayetteville, Arkansas, United States · On-site
Senior Site Manager, MS Site Management POSITION PROFILE Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services …
Skills: Site Management, Contract Compliance, Performance Management, Talent Acquisition, SLA Management
Edmonton, Alberta, Canada · On-site
$21/hr–$22/hr
Office Services Clerk Position Summary The Office Services Clerk provides administrative and operational support to ensure the efficient day-to-day functioning of the office. This role is responsible for mailroom operati…
Skills: Mailroom Operations, Courier Coordination, Boardroom Management, Parking Program Administration, Reception Coverage
Simi Valley, California, United States · Remote OK
$20/hr–$25/hr
$20.00 - $25.00 per hour Senior Field Representative, Field Services Support POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be vi…
Skills: Electro-mechanical Repair, Electronics Troubleshooting, Customer Service, Inventory Management, Technical Training
Victoria, British Columbia, Canada · On-site
$44k–$55k/yr
***This role is based in Victoria***** Field Service Technician / Senior Field Representative, Technology Services – Victoria The Service Technician services and repairs a variety of office equipment (Multi-Function Prin…
Skills: Electro-mechanical Repair, Electronics Troubleshooting, Customer Service, Technical Diagnostics, Inventory Management
Nashville, Tennessee, United States · On-site
$17/hr–$19/hr
Legal On-Site Services Specialist POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated cop…
Skills: Document Scanning, Mail Processing, MS Office, Customer Service, Binding and Finishing
Mississauga, Ontario, Canada · Hybrid
$77k–$100k/yr
Industry Services Consultant, Healthcare POSITION PROFILE The Industry (HealthCare, Life Sciences) Solutions Consultant (ISS) supports the design and execution of the account strategy working closely with leadership of t…
Skills: Consultative Selling, Business Case Development, Healthcare Industry Expertise, Project Management, Stakeholder Management
Parma, Ohio, United States · On-site
$80k–$95k/yr
Site Manager, Production & Fulfillment Operations POSITION PROFILE Supervises day-to day operations and staff of high production and fulfillment operations of MS sites. Develops, implements and reviews related procedures…
Skills: Production Management, Fulfillment Operations, Customer Relationship Management, Staff Supervision, Process Optimization
Philadelphia, Pennsylvania, United States · On-site
$21/hr–$24/hr
Legal Senior Onsite Service Specialist POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following are…
Skills: Customer Service, Document Management, Legal Records Management, Reproduction Services, Scanning
Parker, Colorado, United States · On-site
$18/hr–$21/hr
Print Production Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated c…
Skills: Print Production, Equipment Troubleshooting, Binding and Finishing, Shipping and Receiving, Document Imaging
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The role serves as the primary operational leader for enterprise accounts, focusing on delivering operational excellence and driving profitability. Responsibilities include managing client relationships, leading a team of 15-20 reports, and overseeing daily service delivery.
Requires a bachelor's degree or equivalent and over 5 years of leadership experience in customer-facing operations. Strong preference is given to candidates with BPO, Print, and Mail services experience and proven P&L ownership.
Sr, Operations Manager - Print & Mail Services
$90,000-$110,000 per year
Position Summary:
The Senior Services Operations Manager serves as the primary operational and client-facing leader for assigned enterprise accounts. This role is responsible for delivering operational excellence, driving profitability, managing customer relationships, and leading a team of direct reports within a managed services environment.
Key Responsibilities Client & Strategic Leadership
Team Leadership
Operations & Financial Management
Qualifications
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Let People Succeed
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh-europe.com. www.twitter.com/ricoheurope www.facebook.com/ricoheurope www.youtube.com/ricoheurope
Offices: London, GB
Let People Succeed
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh-europe.com. www.twitter.com/ricoheurope www.facebook.com/ricoheurope www.youtube.com/ricoheurope
Offices: London, GB
