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Full-time
Wellbeing Initiatives, Shared Parental Leave, Study Assistance, Sabbaticals, Flexible Working Hours
Posted 29d ago
~40 hrs/week
Remote in Johannesburg, Gauteng, South Africa
Responsibilities
Provide advanced second-level technical support across multiple platforms to resolve complex issues and ensure system reliability. Collaborate with cross-functional teams to support projects and implement automation for improved system operations.
Requirements
Requires 2-3 years of experience in application support or customer-facing roles with proficiency in PC environments and SQL. Candidates must possess strong troubleshooting skills and the ability to work across UK/USA time zones.
Full job description
Are you passionate about delivering high-quality technical support and resolving complex issues across multiple platforms?
Do you thrive in a collaborative environment where you can continuously learn, improve systems, and make a meaningful impact for customers?
About the Role
The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.
Responsibilities
Provide second-level technical support across multiple platforms and disciplines
Respond to incidents and service requests with professionalism and urgency
Deliver clear, concise, and timely updates to stakeholders on issue status and workload
Identify and resolve project-related challenges to ensure smooth execution and successful completion
Collaborate with cross-functional teams to meet project goals
Follow security protocols for proper delegation of accounts and privileges
Efficiently manage customer support cases in alignment with established support protocols and service standards
Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction
Requirements
Strong analytical and troubleshooting skills
Effective communication and interpersonal abilities
Ability to work independently with minimal supervision
Customer service orientation with a commitment to customer satisfaction
2–3 years of related experience in application support or customer-facing roles
Proficiency in PC environments, including Windows OS, internet, and web browsers
Able to work an overlap with UK/USA time zones
Experience with SQL and DevTools
Knowledge of databases and cloud technologies is advantageous
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Regulatory compliance and product data management solutions for medical device manufacturers and pharmaceutical labelers
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Founded
1961
Headquarters
Horsham, Pennsylvania
LinkedIn followers
7,843
Healthcare relies on regulatory product data submissions for quality, safety, reliability and transparency, benefitting the entire supply chain. Reed Tech is proud to play a role as both a regulatory consultant and technology partner. Meet FDA and other global health authorities' submission requirements with confidence. Reed Tech offers data conversion, publishing, electronic submissions and content management solutions for the life sciences industry.
Offices: 7 Walnut Ave, Horsham, Pennsylvania 19044, US
UDIGlobal Data Synchronization NetworkSPLLDR for BiologicsMedical Device Data ManagementDrug Product Data ManagementMedical Device Safety and QualityGlobal UDI submissionsDrug Label ResearchGUDID UDI
Regulatory compliance and product data management solutions for medical device manufacturers and pharmaceutical labelers
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Founded
1961
Headquarters
Horsham, Pennsylvania
LinkedIn followers
7,843
Healthcare relies on regulatory product data submissions for quality, safety, reliability and transparency, benefitting the entire supply chain. Reed Tech is proud to play a role as both a regulatory consultant and technology partner. Meet FDA and other global health authorities' submission requirements with confidence. Reed Tech offers data conversion, publishing, electronic submissions and content management solutions for the life sciences industry.
Offices: 7 Walnut Ave, Horsham, Pennsylvania 19044, US
UDIGlobal Data Synchronization NetworkSPLLDR for BiologicsMedical Device Data ManagementDrug Product Data ManagementMedical Device Safety and QualityGlobal UDI submissionsDrug Label ResearchGUDID UDI