Brasília, Federal District, Brazil · Hybrid
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good …
Skills: Red Hat OpenShift, Kubernetes, Container Orchestration, Enterprise Architecture, DevOps
California, United States · Remote OK
$132k–$212k/yr
About the role: The Red Hat Customer Success organization is looking for an experienced enterprise Customer Success Executive professional to join us in the West Region. In this role, you will serve as a trusted advisor …
Skills: Account Management, Customer Success, Strategic Business Reviews, Stakeholder Management, Open Source Software
Tokyo, Japan · Hybrid
Job Summary: Red Hat は、オープンソースの力を信じています。透明性、協調性、そしてコミュニティを重んじるカルチャーの中で、世界中のエンジニアと協働し、クラウドネイティブ技術を通じてお客様の変革を支援したいコンサルタントを歓迎します。本ポジションは、Red Hat OpenShift および Ansible を中心としたハイブリッドクラウドプラットフォーム領域において、高度な専門知識を持つシニアコンサルタントです。大規…
Skills: Red Hat OpenShift, Ansible, Kubernetes, RHEL, Infrastructure as Code
Raleigh, North Carolina, United States · Hybrid
$157k–$196k/yr
*Telecommuting permitted: work may be performed within normal commuting distance from the Red Hat, LLC office in Raleigh, NC. Design and develop backend features and services for large-scale distributed systems running o…
Skills: Go, Python, Kubernetes, OpenShift, Distributed Systems
North Carolina, United States · Remote OK
$108k–$173k/yr
As a Security Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to w…
Skills: Security Technical Account Management, Red Hat Enterprise Linux, Kubernetes, Docker, Ansible
Tokyo, Japan · Hybrid
Job Summary : Red Hat のコンサルティングサービスチームでは、通信事業者の変革をリードするコンサルティングサービスセールスを募集しています。 このポジションでは、クラウドネイティブアーキテクチャやアプリケーションモダナイゼーションから、アジャイルやAIなどの先進的なテクノロジー領域を横断的に取り扱います。横断的なテクノロジー領域の提案により、顧客の事業課題に対して具体的な変革アプローチを提案・推進します。 顧客の成功…
Skills: Corporate Sales, Solution Proposal, Account Strategy, Cloud Native Architecture, Application Modernization
North Carolina, United States · Remote OK
$134k–$221k/yr
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open-source stack of trusted, high-performing solutions. We offer cloud, application development, storage, operating s…
Skills: Red Hat OpenShift, Kubernetes, Platform Engineering, Internal Developer Platforms, CI/CD
Massachusetts, United States · Hybrid
$221k–$365k/yr
Global Cloud Marketplace Partner Account Manager (PAM) About the role: The Red Hat Global Cloud team seeks a Partner Account Manager (PAM) to join us. The Partner Ecosystem Success team is a force multiplier. We focus on…
Skills: Partner Account Management, Cloud Marketplace Strategy, Strategic Relationship Building, Go-To-Market Strategy, Business Analysis
Tokyo, Japan · Remote OK
職務概要: Red Hat Consulting チームは、東京オフィスに勤務するプロジェクトマネージャーを募集しています。この役職では、担当地域の複雑なプロジェクトを、立ち上げからデリバリー、クローズまで管理します。部門横断的なチームの連携を図り、主要なプロジェクト評価基準を測定するための適切なメトリクスを確立するとともに、コスト、運用予算、人員配置要件、リソース、リスクなど、プロジェクトの経済的側面をすべて定義、管理、レビューします…
Skills: Project Management, Agile, Scrum, Stakeholder Management, Budget Management
Raleigh, North Carolina, United States · Hybrid
$89k–$142k/yr
Red Hat will not be providing visa sponsorship for this position. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. Job summa…
Skills: FinOps, Cloud Financial Management, SQL, Python, Public Cloud Billing
United Kingdom · On-site
Join Red Hat Consulting and assist with the design and strategic implementation of cutting-edge technologies that empower customers with freedom, flexibility, choice, and performance. As an Infrastructure Consultant in t…
Skills: Linux System Administration, Red Hat Enterprise Linux, Red Hat OpenShift, Infrastructure-as-Code, Red Hat Ansible
Sydney, New South Wales, Australia · Hybrid
The AI Sales Specialist for ANZ (Sydney/Melbourne-based) drives the commercial success of the Red Hat AI portfolio within the Australia & New Zealand markets. Your mission is to help enterprises bridge the "AI Gap", movi…
Skills: Technical Sales, Solution Architecture, AI/ML Lifecycle, Kubernetes, High-Performance Computing
Maryland, United States · Hybrid
$106k–$170k/yr
About the Job: The Red Hat Services team is looking for a Consultant to deliver solutions that solve our client's business challenges through hands-on technical implementation and enablement of recommended practices. In …
Skills: OpenShift, Linux System Administration, Kubernetes, Ansible, Docker
Brasília, Federal District, Brazil · Remote OK
The Red Hat Consulting team is looking for an experienced sales professional to join us as a Territory Services Sales Manager in Brasília, Brazil. The Consulting Services Account Specialist exercises sound judgment and w…
Skills: Services Sales, Account Management, Revenue Forecasting, Technical Solution Design, Agile Methodologies
Special capital Region of Jakarta, Java, Indonesia · On-site
The Red Hat Sales team is looking for an Sales Account Manager to drive growth and customer success within assigned Red Hat accounts in Indonesia. In this role, you will take ownership of key customers, developing and ex…
Skills: Account Strategy, Sales Execution, Pipeline Management, MEDDPICC, Negotiation
Netherlands · Remote OK
The Red Hat Consulting Services team is looking for an Architect to join us in the Netherlands. In this role, you will work at the customer site as a subject matter expert in Red Hat's infrastructure and cloud technology…
Skills: Infrastructure Architecture, Cloud Technology, Virtualization, Containers, Red Hat OpenShift
Virginia, United States · Remote OK
$212k–$349k/yr
The Red Hat Technical Sales team is looking for an Automation Sales Specialist to join us serving our North America Public Sector Naval agencies . In this role, you will be accountable for Red Hat Ansible Automation Plat…
Skills: Ansible Automation Platform, MEDDPICC Framework, Strategic Sales, Demand Generation, C-Suite Presentation
Canberra, Australia · On-site
The Red Hat Services team is looking for a Senior Project Manager to join us in New Zealand. In this role, you will manage high-complexity projects to successful completion, from initiation through delivery and closure. …
Skills: Project Management, Agile, Scrum, Client Communication, Cross-functional Collaboration
Virginia, United States · Remote OK
$189k–$303k/yr
About the Job: The Virtualization Specialist Solutions Architect plays an important role in providing deep technical sales support for the execution of Go-To-Market (GTM) strategies related to OpenShift, as well as OpenS…
Skills: OpenShift, OpenStack, Kubernetes, Virtualization, Bare Metal Infrastructure
India · Hybrid
About The Job: Red Hat is seeking a customer focused technology professional to be a Delivery Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, acc…
Skills: Customer Relationship Management, Project Management, Telecommunications Networking, NFV/SDN, Mobile Networking
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Provide adoption guidance and technical insights to customers using Red Hat OpenShift and infrastructure solutions. Act as a customer advocate within Red Hat to prevent incidents and coordinate the resolution of high-severity cases.
Requires 5+ years of experience in support, engineering, or IT with expertise in Kubernetes and enterprise cloud solutions. A bachelor's degree in a technology-related field and experience in DevOps environments are expected.
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.
Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.
TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied.
You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.
What you will do
Support enterprise customers implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.
Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.
Attain Trusted Advisor status with both key business and technical decision makers.
Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.
In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.
Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.
Provide proactive Communications in the event of a service degradation or disruption.
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
Provide executive level summary status reports both internally and to the customer for all high severity cases.
Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
Foster existing unused product capabilities/functionality that could help customer's business.
Serve as the customer advocate within Red Hat
Travel regionally to visit customers occasionally
What you will bring
5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers and Kubernetes
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel for customer visits and events within the region
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
Experience working in DevOps environments
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Technology Decisions Aren't Black and White. Think Red.
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government in ways previously unattainable. Red River serves organizations well beyond traditional technology integration, bringing more than 20 years of experience and mission-critical expertise in security, networking, analytics, collaboration, mobility and cloud solutions. Learn more at redriver.com.
Offices: 14111 Park Meadow Dr, Suite 120, Chantilly, Virginia 20151, US
Technology Decisions Aren't Black and White. Think Red.
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government in ways previously unattainable. Red River serves organizations well beyond traditional technology integration, bringing more than 20 years of experience and mission-critical expertise in security, networking, analytics, collaboration, mobility and cloud solutions. Learn more at redriver.com.
Offices: 14111 Park Meadow Dr, Suite 120, Chantilly, Virginia 20151, US
