Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team pro…
Skills: Treasury management, Cash management, Client relationship management, Customer service, Commercial banking
Toronto, Ontario, Canada · On-site
$55k–$90k/yr
Job Description What is the opportunity? Are you a self-starter with a passion for risk assessment and insurance? Do you thrive in a dynamic environment where your energy, curiosity, and enthusiasm are key to success? If…
Skills: Risk assessment, Insurance policy review, Life insurance, Living benefits, CRM management
Toronto, Ontario, Canada · Hybrid
Job Description What is the opportunity? The RBC Digital team is a dynamic and innovative group. We are seeking a highly skilled and experienced Android Developer to join our team. As an Android Developer, you will be re…
Skills: Android SDK, Kotlin, Jetpack Compose, MVVM, MVI
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? The Production & Risk Services group is looking for a CRM Support Analyst to help support and drive the operations of a group of complex Client Technology applications. This is an…
Skills: CRM support, Production services, ITIL incident management, Change management, Problem management
Burnaby, British Columbia, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Client service, Sales, Problem-solving, Relationship building, Digital literacy
Victoria, Prince Edward Island, Canada · On-site
Job Description What is the opportunity? As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes…
Skills: Data entry, Numeric keyboard skills, Customer service, Communication, Critical thinking
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Reporting to the Director of Workplace technology, this position is primarily responsible to deliver technology initiatives, support existing real estate technology applications, …
Skills: Real estate technology, Project management, Stakeholder communication, Strategic influencing, Analytical thinking
Calgary, Alberta, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Sales, Problem-solving, Client service, Digital literacy, Financial transactions
Los Angeles, California, United States · On-site
$120k–$200k/yr
Job Description What is the opportunity? The US GRM-Balance Sheet Risk (US GRM-BSR) group within Group Risk Management (GRM) provides independent and effective monitoring, controlling, and communication on the nature and…
Skills: ALM, Banking book market risk, Liquidity risk, Interest rate risk, IRRBB
New York, New York, United States · On-site
Job Description What will you do? Assist in structuring acquisition financings, leveraged and investment-grade loans, bridge facilities, corporate revolvers, and other credit solutions.Prepare credit submissions and supp…
Skills: Financial modeling, Credit analysis, Corporate lending, Capital structures, Covenant analysis
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? This is an opportunity to join the Global Procurement & Supplier Management Product & Data Team, where you will work alongside experienced data, reporting and insights professiona…
Skills: Data analytics, Business intelligence, SQL, Excel, Python
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications. Come join us! Global Functions Technology (GFT) is part of RB…
Skills: Python, PySpark, Spark, Pandas, Data Engineering
Toronto, Ontario, Canada · Hybrid
Job Description What is the Opportunity? Help drive the next wave of growth of RBC’s digital front door—our public-facing digital channel. As Manager, Digital Marketing – Digital Experience Platforms, you will translate …
Skills: Digital Product Management, Digital Marketing, Enterprise Search Technologies, Search Optimization, Business Acumen
Calgary, Alberta, Canada · Hybrid
Job Description Banking Advisor Intern What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you …
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada · On-site
Job Description As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition a…
Skills: Adaptability, Advice based solutions, Client centricity, Client discovery, Communication
Toronto, Ontario, Canada · On-site
Job Description WHAT IS THE OPPORTUNITY? The role is for Global Data Center engineering lead managing a high performing team of senior engineers responsible for all the networking technology running in the RBC’s global d…
Skills: Data center engineering, Network architecture, Cloud networking, Azure, AWS
Montreal, Quebec, Canada · Hybrid
Job Description What is the opportunity? In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external par…
Skills: Sales, Mortgage lending, Relationship building, Financial services, Business development
Clarington, Ontario, Canada · On-site
Job Description What is the opportunity? With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client e…
Skills: Client experience, Discovery, Problem resolution, Digital literacy, Empathy
Brandon, Manitoba, Canada · On-site
Job Description What is the opportunity? RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture…
Skills: Account management, Customer service, Problem resolution, Time management, Operational excellence
Minneapolis, Minnesota, United States · On-site
$50k–$80k/yr
Job Description What is the opportunity? As an Operations Specialist I with the Alternative Investments team, you will be the dedicated resource for the Sponsored desk. Using your extraordinary critical thinking skills a…
Skills: Critical thinking, Attention to detail, Problem solving, Data analysis, Customer service
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The Senior Client Service Advisor acts as the primary point of contact for a portfolio of corporate and institutional clients, managing treasury and cash management service requests. They collaborate with internal teams to resolve issues, conduct service reviews, and promote the adoption of digital banking solutions.
Candidates must have 3-5 years of related experience in treasury and cash management operations. Strong analytical, communication, and problem-solving skills are required, with professional designations like Certified Treasury Professional considered an asset.
What is the opportunity?
Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.
As a Senior Client Service Advisor (SCSA), you are a key member of the Client Relationship Team (CRT), specializing in treasury and cash management products. You’ll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.
What will you do?
Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective
Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions
Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
Conduct regular client service reviews to enhance product utilization and identify new opportunities
Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience
Provide customized product training to clients as needed to support their unique requirements
Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)
Maintain accurate documentation of service queries and complete required reporting for transparency and management
What do you need to succeed?
Must-have:
3-5 years of related experience with strong working knowledge of treasury and cash management operations and products
Effective communication skills
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment
Nice to have:
Commercial or corporate banking client servicing experience
Certified Treasury Professional, CertICM or other relevant professional designation
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
