Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Strategy & Performance Lead Location: Sydney Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity We’re partnering with our SME …
Skills: Analytical Thinking, Business Management, Client Counseling, Critical Thinking, Data Analytics
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Perth, Adelaide, Melbourne or SydneyType: Permanent, full timeHybrid role, Happy to talk flexible working The opportunity We are looking for an experien…
Skills: Analytical Thinking, Business Intelligence (BI), Business Intelligence Applications, Critical Thinking, Data Analysis
Adelaide, South Australia, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Open to all locations across Australia Permanent - Full time Position Hybrid Working The Opportunity An opportunity for a Claims Officer with Liability and Constr…
Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking
Brisbane, Queensland, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Brisbane, QLD Type: Permanent - Full time Hybrid Working The opportunity An opportunity for a…
Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking
Newcastle, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Locations: Open to all QBE Offices Nationally Permanent, full-time role Working Style Hybrid – two days in the office each week, with one designated anchor day se…
Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee This role provides Line 2 risk oversight across the AUSPAC Transformation and Modernisation Programs, with a focus on strengthening risk culture, enhancing progra…
Skills: Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Enterprise Risk Management (ERM)
Miami, Florida, United States · Hybrid
$137k–$205k/yr
Primary DetailsTime Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring a…
Skills: Adaptability, Analytical Thinking, Claims Settlement, Coaching, Communication
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Sydney Type: 12-month fixed term contract Hybrid role, Happy to talk flexible working Click here to discover what it's like to be a part of QBE Group Th…
Skills: Adaptability, Analytical Thinking, Commercial Acumen, Critical Thinking, Detail-Oriented
Manila, Metro Manila, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to support with accounting and reporting activities, ensuring accuracy and compliance with regulations, while liaising with internal a…
Skills: Accounting, Analytical Thinking, Communication, Cost Management, Critical Thinking
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee This role provides expertise in reporting, data analysis, and system administration to support decision-making and business objectives across regions including bu…
Skills: Workday Adaptive Planning, Data Analysis, Business Intelligence, QlikView, Power BI
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to oversee the processing, analysis, and reporting of financial transactions, budgeting processes, financial planning, analysis, and m…
Skills: Collaboration Tools, Communication, Critical Thinking, Detail-Oriented, Financial Accounting
Leeds, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy Clai…
Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Sydney, Melbourne, Brisbane, Adelaide, PerthType: Permanent, full timeHybrid role, Happy to talk flexible working The opportunity We have a great opport…
Skills: Analytical Thinking, Critical Thinking, Customer Service, Customer Value Management, Decision Making
Miami, Florida, United States · Hybrid
$21/hr–$35/hr
Primary DetailsTime Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and t…
Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Sydney or Parramatta Type: 12-month fixed term contract Hybrid role, Happy to talk flexible working Click here to discover what it's like to be a part o…
Skills: Change Management, Coaching For Success, Communication, Critical Thinking, Delivery Management
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Financial Reporting and Consolidation Manager Role Highlights Location: Sydney Type: Permanent, full time Hybrid role, Happy to talk flexible working Click here t…
Skills: Accounting, Analytical Thinking, Collaboration Tools, Communication, Critical Thinking
Bermuda · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Senior Underwriter – Casualty Role Highlights Bermuda based role with hybrid working This is an exciting opportunity to truly develop the Property portfolio and b…
Skills: Analytical Thinking, Communication, Critical Thinking, Customer Service, Decision Making
Newcastle, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Newcastle, Parramatta, Melbourne, Adelaide (Preferred) | Brisbane & Perth considered Type: Pe…
Skills: Customer Service, Claims Management, Communication Skills, Organization, Multitasking
Chelmsford, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee To act as a bridge between the transactional activities of the off shore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who r…
Skills: Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service
Lismore, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Please see more information about QBE careers here Location: Open to all QBE office locations nationally Type: Permanent, Full-time Hybrid Working (2 days a week …
Skills: Claims Management, Case Management, Portfolio Management, Stakeholder Engagement, Conflict Resolution
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Support the development and delivery of the SME strategy, including customer value propositions and long-term roadmaps. Track strategic initiatives and analyze portfolio performance to translate insights into actionable growth opportunities.
Requires experience in strategy, consulting, or performance roles, preferably within insurance or financial services. Candidates must possess strong commercial acumen, data interpretation skills, and the ability to influence stakeholders.
Strategy & Performance Lead
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
We’re partnering with our SME business to appoint a Strategy & Performance Lead, reporting to the Head of Strategy & Performance. This is a high-visibility role, acting as a critical extension of the function and supporting the development and delivery of the SME strategy.
Blending strategy, performance oversight and insight, you’ll help shape how the business responds to evolving market dynamics and drives sustainable, profitable growth.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Support the development and ongoing refinement of SME strategy, including customer value propositions and long-term roadmap
Track and oversee strategic initiatives, ensuring clear priorities, ownership and delivery discipline
Analyse portfolio performance, identifying trends, risks and opportunities and translating insights into action
Support quarterly prioritisation and governance forums, maintaining a clear pipeline of initiatives
Partner with Customer Insights to embed a voice of customer approach into decision making
Assess growth opportunities across segments, products and distribution channels
Prepare executive-level materials, including performance reporting, strategy updates and decision papers
About you
Experience in strategy, consulting or performance roles, ideally within insurance or financial services
Strong commercial acumen, with understanding of portfolio performance drivers (commercial lines experience highly regarded)
Ability to work with ambiguity, break down complex problems and determine a clear course of action
Confident in interpreting data and insights (from finance, underwriting, customer or market sources) to form practical recommendations
Strong communication skills with the ability to influence, challenge and tell a clear story
Comfortable engaging across stakeholders to test ideas, gather insights and shape solutions
Structured approach to governance, prioritisation and performance tracking
Proactive, curious and able to operate with a high level of autonomy
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
18 weeks’ gender-equal flexible leave for all new parents, including paid super
A range of discounts on insurance products, car hire, hotels, goods and services
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
APPLY NOW and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
