Newcastle, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Open to all QBE office locations Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity This is an exciting opportunity …
Skills: Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The Graphic Designer is responsible for updating and realigning/redesigning existing print and digital materials to conform to QBE’s newly refined brand ID. This …
Skills: Animation Design, Communication, Creativity, Critical Thinking, Detail-Oriented
Brussels, Brussels-Capital, Belgium · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Pricing Manager, Reinsurance Dubai or Brussels (Hybrid) Full-time, Permanent The Opportunity Are you an experienced pricing actuary looking to take the lead in sh…
Skills: Actuarial Science, Analytical Thinking, Coaching For Success, Critical Thinking, Customer Value Management
Leeds, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Motor Claims First Response - Customer Advisor Leeds/Hybrid The Opportunity In this fast-paced and rewarding role, you will be responsible for engaging with custo…
Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry
Amsterdam, North Holland, Netherlands · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Underwriting Assistant Amsterdam, with hybrid working About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch…
Skills: Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking
Leeds, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy Pers…
Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The Graphic Designer is responsible for updating and realigning/redesigning existing print and digital materials to conform to QBE’s newly refined brand ID. This …
Skills: Animation Design, Communication, Creativity, Critical Thinking, Detail-Oriented
Amsterdam, North Holland, Netherlands · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Head of Property Amsterdam, with hybrid working About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’r…
Skills: Analytical Thinking, Business Management, Coaching For Success, Critical Thinking, Decision Making
London, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to oversee and support the Underwriting Operations teams, to ensure they are working in line with the business plan and delegated auth…
Skills: Analytical Thinking, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented
London, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Portfolio Manager – UK Construction & Engineering Role Highlights London, with hybrid working Enhance your career in an exciting and ever-changing environment The…
Skills: Analytical Thinking, Business Management, Coaching For Success, Communication, Critical Thinking
Bermuda · On-site
Primary DetailsTime Type: Full time Worker Type: Employee Overview of the Role This position sits within the QBE Capital Finance team in Bermuda and plays a key role in delivering high-quality financial control and Group…
Skills: Analytical Thinking, Commercial Acumen, Communication, Cost Management, Critical Thinking
Sydney, New South Wales, Australia · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Location: Parramatta/Sydney Type: Permanent, full-time position Hybrid role, Happy to talk flexible working Click here to discover what it's like to be a part of …
Skills: Adaptability, Business Continuity, Communication, Critical Thinking, Customer Service
Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The Senior Professional Business Systems Analyst performs a blended Business Analyst and Systems Analyst role by understanding business needs, analysing business …
Skills: Analytical Thinking, Communication, Critical Thinking, Financial Systems, Intentional Collaboration
Manila, Metro Manila, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to assist in developing technical solution designs that outline project implementation and to convert business requirements into syste…
Skills: Analytical Thinking, Communication, Critical Thinking, Customer Service, Global IT Infrastructure
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee A Data and Reporting Engineer is responsible for collecting, transforming, and storing data from various sources, ensuring data quality and integrity, and creatin…
Skills: Data Modeling, SQL, ETL, Tableau, Power BI
Brussels, Brussels-Capital, Belgium · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Credit Reinsurance Pricing Actuary London or Brussels (Hybrid) Full-time, Permanent About QBE At QBE, we get to the heart of what matters for our customers. And w…
Skills: Actuarial Science, Analytical Thinking, Conflict Resolution, Critical Thinking, Decision Making
London, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Tec…
Skills: Business Continuity, Communication, Critical Thinking, Decision Making, Disaster Recovery Planning
Bristol, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Underwriter – Casualty Role Highlights Bristol based role with hybrid working Be part of an environment where you are empowered to use your expertise to further d…
Skills: Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Decision Making
Manchester, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Underwriter – Cyber Role Highlights Manchester based role with hybrid working Be part of an environment where you are empowered to use your expertise to further d…
Skills: Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management
New York, New York, United States · Hybrid
$188k–$282k/yr
Primary DetailsTime Type: Full time Worker Type: Employee The Opportunity: The position is responsible for providing expert actuarial advice to support sustainable and profitable pricing decisions across assigned product…
Skills: Actuarial Science, Analytical Thinking, Conflict Resolution, Critical Thinking, Decision Making
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Manage end-to-end complaints and dispute resolution for General Insurance products by analyzing policies and legislation. Provide technical support to claims and underwriting areas while identifying systemic causes of customer dissatisfaction.
Requires proven experience in dispute resolution and strong practical knowledge of general insurance and compliance frameworks. Candidates must possess excellent problem-solving skills and the ability to negotiate with internal and external stakeholders.
Location: Open to all QBE office locations
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
This is an exciting opportunity for a customer focused, insurance professional to join our highly dynamic team – reporting into the Senior Manager, Internal Dispute Resolution.
This role will see you fulfilling a wide range of duties for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating and critically analysing policies, legislation and expert evidence.
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
You will be engaging with customers and both internal & external stakeholders as well as providing technical support and advice to claims and underwriting areas. You will:
Undertake timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer
Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
Manage internal and external business stakeholder relationships
Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act
Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues
We are looking for a confident, resolution focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes. You will also have:
Proven experience in dispute resolution
Strong, practical knowledge of general insurance
A solid understanding of risk, compliance and policy frameworks
A commitment to delivering gold‑standard service to customers and stakeholders
A solution‑focused mindset with excellent problem‑solving and relationship‑building skills
The ability to influence and negotiate effectively with both internal and external stakeholders
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
18 weeks’ gender-equal flexible leave for all new parents, including paid super
A range of discounts on insurance products, car hire, hotels, goods and services
To learn more about benefits of working with us, click here.
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
