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Doha, Qatar · On-site
We are seeking an experienced and people-focused Head of Cabin Crew Experience & Culture to join our Cabin Services team in Doha, Qatar. In this role, you will lead the development and execution of employee engagement, c…
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Doha, Qatar · On-site
About the Role: We are currently recruiting for Administration Coordinator, within Ground Services in Doha. In this role, you will be providing administration support for the smooth functioning of the Ground Services dep…
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Abha, 'Asir Province, Saudi Arabia · On-site
About the Role: We are pleased to announce an exciting vacancy within Qatar Airways Commercial department as we recruiting for Account Manager role based in Abha, Kingdom of Saudi Arabia. This role is responsible for del…
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Doha, Qatar · On-site
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Doha, Qatar · On-site
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Ahmedabad, Gujarat, India · On-site
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Ahmedabad, Gujarat, India · On-site
We are recruiting for Finance MDM Analyst for Ahmedabad, India. The selected candidate will support the execution of defined Finance MDM processes with accuracy and consistency, supports governance objectives, and escala…
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Sydney, New South Wales, Australia · On-site
About the Role An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Sydney, Australia we are currently recruiting for the role of Senior Airport Services Agent in Ground Servic…
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Dallas, Texas, United States · On-site
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Skills: Customer service, Airport operations, DCS, Ticketing, Amadeus
Doha, Qatar · On-site
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Doha, Qatar · On-site
About the Role: We are currently recruiting for Waiter/ Waitress, within Room Service - OH in Doha. In this role, you will be responsible to provide professional service to Guests, ensuring that in-room dining is a memor…
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Doha, Qatar · On-site
Technical Records Coordinator is part of the QCAA Part M-CAMO and QCAA Part 145. He/she is responsible for updating, maintaining and organising the aircraft technical records (aircraft, engines, APU and others) including…
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Doha, Qatar · On-site
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Abha, 'Asir Province, Saudi Arabia · On-site
About the Role: We are pleased to announce an exciting vacancy within Qatar Airways Commercial department as we recruiting for Account Manager role based in Abha, Kingdom of Saudi Arabia. This role is responsible for del…
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Doha, Qatar · On-site
About the Job Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team. We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Serv…
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Doha, Qatar · On-site
About the Job Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team. We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Serv…
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Doha, Qatar · On-site
You will provide full support to the Lead Engineers/ Management to perform any scheduled or unscheduled tasks, which is required as per the approved maintenance documentation to ensure fulltime aircraft availability and …
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Doha, Qatar · On-site
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Doha, Qatar · On-site
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Supervise and control flight-handling activities including check-in, transfers, and boarding to ensure high service standards and on-time departures. Coordinate with ground handling agents and various airport departments to facilitate efficient ramp operations and passenger support during disruptions.
Requires a bachelor's degree and at least 5 years of relevant job experience in airport operations. Candidates must be fluent in English and possess advanced knowledge of industry-standard systems like Altea and Amadeus.
Description - External
We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Milan as an Airport Services Duty Supervisor.
Job Purpose
Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
• Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
• Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
• Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
• Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
• Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
• Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
Qualifications - External
• Bachelors Degree or equivalent
• Fluent in English both written and spoken
• Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
• High computer literacy
• 5 years of job-related experience required
You must also have the right to live and work in Italy to be considered for this role
How to apply (External)
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.
Official page of Qatar Airways. Follow us for the latest news and announcements.
Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and one of the youngest and most advanced aircraft fleet in the sky. Awards by industry audit Skytrax: - Airline of the Year (2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024, 2025) - World's Best Business Class (2010, 2013, 2014, 2016, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025) - World’s Best Business Class Airline Lounge (2013, 2014, 2016, 2017, 2021, 2023, 2024, 2025) - Best Airline in the Middle East (2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025) Connecting through its Doha hub, Qatar Airways serves more than 170 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America. Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth. Visit http://bit.ly/QRvacancies to land a great career. Please visit www.qatarairways.com/support if you require a response to a formal complaint.
Offices: Old Airport Rd., Doha, 22550, QA · Rua Samuel Morse, 134, Sao Paulo, SP 04576-060, BR · 350 5th Ave, New York, NY 10118, US · 6600 N Andrews Ave, Fort Lauderdale, FL 33309, US
Official page of Qatar Airways. Follow us for the latest news and announcements.
Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and one of the youngest and most advanced aircraft fleet in the sky. Awards by industry audit Skytrax: - Airline of the Year (2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024, 2025) - World's Best Business Class (2010, 2013, 2014, 2016, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025) - World’s Best Business Class Airline Lounge (2013, 2014, 2016, 2017, 2021, 2023, 2024, 2025) - Best Airline in the Middle East (2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025) Connecting through its Doha hub, Qatar Airways serves more than 170 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America. Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth. Visit http://bit.ly/QRvacancies to land a great career. Please visit www.qatarairways.com/support if you require a response to a formal complaint.
Offices: Old Airport Rd., Doha, 22550, QA · Rua Samuel Morse, 134, Sao Paulo, SP 04576-060, BR · 350 5th Ave, New York, NY 10118, US · 6600 N Andrews Ave, Fort Lauderdale, FL 33309, US
