Description - External We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kigali, Rwanda as a Senior Airport Services Agent. The successful applicant will be responsible for…
Bishop's Stortford, England, United Kingdom · On-site
Mid level$1.2B raised
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Full-time
Posted 2d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
The Senior Airport Services Agent is responsible for providing high-quality passenger services, including check-in, boarding, and baggage handling, while adhering to safety and commercial standards. They will also coordinate with ground handling agents and support supervisors to ensure smooth airport operations.
Requirements
Candidates must have at least one year of experience in airport operations and strong customer service skills. Proficiency in English and knowledge of Amadeus or ticketing systems are highly preferred, and the candidate must have the legal right to work in Rwanda.
Full job description
Description - External We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kigali, Rwanda as a Senior Airport Services Agent. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner. Your specific responsibilities include: • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger. • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas. • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc. • Assist duty officer to handle company material and records. • Liaison with GHA for quick processing of hotel and transfer passengers. • Work with GHA and ensure smooth passenger handling. • Assist passengers in regards to entry requirements, visas, residence permits etc. • Ensure passengers are assisted smoothly through airport facilities. • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications - External The successful candidate will have the following qualifications and skills: • Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline. • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment. • DCS experience and knowledge of ticketing is an advantage for this job • Ability to work shifts is essential • Fluent in written and spoken in English • Very good knowledge of Amadeus is strongly preferred. You must have the current right to live and work in Rwanda.
How to apply (External) If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.
Official page of Qatar Airways. Follow us for the latest news and announcements.
Industry
Airlines and Aviation
Company size
10,001+ employees
Founded
1993
Headquarters
Doha
LinkedIn followers
3,277,181
Total funding
$1.2B
Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and one of the youngest and most advanced aircraft fleet in the sky.
Awards by industry audit Skytrax:
- Airline of the Year (2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024, 2025)
- World's Best Business Class (2010, 2013, 2014, 2016, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025)
- World’s Best Business Class Airline Lounge (2013, 2014, 2016, 2017, 2021, 2023, 2024, 2025)
- Best Airline in the Middle East (2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025)
Connecting through its Doha hub, Qatar Airways serves more than 170 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America.
Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth. Visit http://bit.ly/QRvacancies to land a great career.
Please visit www.qatarairways.com/support if you require a response to a formal complaint.
Offices: Old Airport Rd., Doha, 22550, QA · Rua Samuel Morse, 134, Sao Paulo, SP 04576-060, BR · 350 5th Ave, New York, NY 10118, US · 6600 N Andrews Ave, Fort Lauderdale, FL 33309, US
Official page of Qatar Airways. Follow us for the latest news and announcements.
Industry
Airlines and Aviation
Company size
10,001+ employees
Founded
1993
Headquarters
Doha
LinkedIn followers
3,277,181
Total funding
$1.2B
Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and one of the youngest and most advanced aircraft fleet in the sky.
Awards by industry audit Skytrax:
- Airline of the Year (2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024, 2025)
- World's Best Business Class (2010, 2013, 2014, 2016, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025)
- World’s Best Business Class Airline Lounge (2013, 2014, 2016, 2017, 2021, 2023, 2024, 2025)
- Best Airline in the Middle East (2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2021, 2022, 2023, 2024, 2025)
Connecting through its Doha hub, Qatar Airways serves more than 170 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America.
Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth. Visit http://bit.ly/QRvacancies to land a great career.
Please visit www.qatarairways.com/support if you require a response to a formal complaint.
Offices: Old Airport Rd., Doha, 22550, QA · Rua Samuel Morse, 134, Sao Paulo, SP 04576-060, BR · 350 5th Ave, New York, NY 10118, US · 6600 N Andrews Ave, Fort Lauderdale, FL 33309, US