New York, United States · Hybrid
$45k–$50k/yr
Job Requisition ID: 94153 Location Designation: Hybrid - 4 days per week Business Unit Overview: Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents an…
Skills: Customer Service, Office Administration, Professional Communication, Stakeholder Service, Data Entry
Waltham, Massachusetts, United States · On-site
Job Requisition ID: 94285 Location: 201 Jones Road, 5th Floor, Waltham, Massachusetts 02451 Offered Wage: $115,966.00/year Duties: Execute comprehensive candidate recruitment strategies utilizing diverse sourcing methods…
Skills: Candidate Recruitment, Sourcing, Interviewing, Onboarding, Sales Mentoring
New York, New York, United States · Hybrid
$100k–$143k/yr
Location Designation: Hybrid - 3 days per week Role Overview Join Enterprise Intelligence as an Associate Product Engineer supporting the Decision Intelligence team. This role is designed for an early-career software eng…
Skills: React, TypeScript, JavaScript, SQL, API Integration
Los Angeles, California, United States · On-site
Location Designation: Fully Onsite Business / Role Overview: New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United…
Skills: Performance Management, Facilitating Groups, Coaching, Influencing Others, Problem Solving
New York, New York, United States · Hybrid
$75k–$107k/yr
Location Designation: Hybrid - 1 day per quarter About New York Life Investments With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the largest g…
Skills: Commercial Real Estate Financing, Loan Closing Process, Due Diligence, Loan Documentation, Property Acquisition
Tampa, Florida, United States · Hybrid
$133k–$190k/yr
Location Designation: Hybrid - 3 days per week Business Unit: At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life i…
Skills: Solution Architecture, Next.js, APIs, Microservices, Cloud Platforms
New York, New York, United States · Hybrid
$124k–$177k/yr
Location Designation: Hybrid - 3 days per week Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here …
Skills: SQL, NoSQL, PostgreSQL, Elastic Search, DynamoDB
Tampa, Florida, United States · Hybrid
$133k–$190k/yr
Location Designation: Hybrid - 3 days per week Business Unit: At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life i…
Skills: Solution Architecture, Web Application Architecture, Next.js, APIs, Microservices
New York, New York, United States · Hybrid
$124k–$177k/yr
Location Designation: Hybrid - 3 days per week Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here …
Skills: SQL, NoSQL, PostgreSQL, Elastic Search, DynamoDB
New York, New York, United States · Hybrid
$148k–$211k/yr
Location Designation: Hybrid - 3 days per week Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here …
Skills: Critical Thinking, Analytical Abilities, Quantitative Analysis, C-suite Presentation, Project Management
New York, New York, United States · Hybrid
$61k–$86k/yr
Location Designation: Hybrid - 3 days per week As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologi…
Skills: Calendar Management, Executive Support, Microsoft Office Suite, Travel Coordination, Expense Reporting
Jackson Township, New Jersey, United States · Remote OK
Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workf…
Skills: Sales, Relationship Management, Negotiation, Influencing, Active Listening
Dallas, Texas, United States · Hybrid
Location Designation: Hybrid - 3 days per week Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more …
Skills: New Business Sales, Relationship Management, Group Insurance, Pipeline Management, Presentation Skills
Dallas, Texas, United States · Hybrid
Location Designation: Hybrid - 3 days per week Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more …
Skills: New Business Sales, Relationship Management, Group Insurance, Pipeline Management, Presentation Skills
New Jersey, United States · Remote OK
Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workf…
Skills: Sales, Relationship Management, Negotiation, Influencing, Active Listening
Melville, New York, United States · On-site
$80k–$106k/yr
Job Requisition ID: 94123 Location Designation: Fully Onsite Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As…
Skills: Relationship Management, Performance Management, Conflict Resolution, Digital Adoption, Training and Coaching
New York, New York, United States · Remote OK
$85k–$115k/yr
Location Designation: Fully Remote Business Unit: Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more…
Skills: Operational Readiness, Change Management, Process Engineering, Process Mapping, Workflow Analysis
Moosic, Pennsylvania, United States · On-site
$70k–$85k/yr
Job Requisition ID: 94089 Location Designation: Fully Onsite Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As…
Skills: Relationship Management, Performance Management, Conflict Resolution, Digital Adoption, Training and Coaching
New York, New York, United States · Hybrid
$81k–$105k/yr
Location Designation: Hybrid - 3 days per week Job Title: Senior Associate, Audit Supervisor Location Designation: Hybrid - 3 days per week Join Corporate Audit at New York Life and help the company operate from a positi…
Skills: Audit Planning, Risk Assessment, Internal Controls Testing, Financial Reporting, Data Analytics
Lebanon, New Jersey, United States · Hybrid
$124k–$177k/yr
Location Designation: Hybrid - 3 days per week Role Overview: We are seeking a hands on Dev Lead Full-Stack Cloud Engineering to lead the design, development, and delivery of New York Life’s cloud-native technology moder…
Skills: AWS, React, TypeScript, Vite, Docker
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The role focuses on onboarding new agents by overseeing the contracting process and ensuring all paperwork is accurate and complete. It involves tracking background checks and coordinating with partners to integrate agents into the system.
Requires experience in customer service or office administration with proficiency in Microsoft 365 and strong attention to detail. An associate or bachelor's degree and experience in insurance or financial services are preferred.
Job Requisition ID: 94153
Location Designation: Hybrid - 4 days per week
Business Unit Overview:
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview:
Our local General Office is seeking a customer service professional to support our agents and management team. As a Service Representative, you’ll work with our Partners to onboard new agents—overseeing the contracting process so they can begin selling New York Life insurance. You will be a steward of the onboarding process—assisting with turning candidates into ready-to-sell agents and keeping everything running smoothly for our Partners.
What You’ll Do:
Perform tasks in the contracting system to advance contracts along in the process.
Track background-check and fingerprint results; follow up with Partners; escalate issues as needed.
Review onboarding paperwork for completeness and accuracy; resolve data or documentation gaps.
Communicate with Partners to provide candidate status updates and answer questions
Process forms to ensure agents are integrated in our systems correctly
Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.
What You’ll Bring:
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
Experience in a customer service and/or office administration
Clear, professional communication (phone and email) and strong stakeholder service
Meticulous data entry and document review; audit-ready attention to detail
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams); quick to learn new systems
Strong organization and time management; able to prioritize and meet SLAs
Discretion with sensitive information; compliance-first mindset
Preferred Skills:
Associate or bachelor’s degree
Experience in insurance/financial services, licensing/contracting, or new agent onboarding
Familiarity with background checks/fingerprinting workflows and basic FCRA concepts
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims
Job Level: LEVELCS2
Pay Transparency
Salary Range: $45,000-$50,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94153
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securities LLC and Eagle Strategies LLC are New York Life Companies. Not all New York Life agents are licensed to offer investments or advisory services. Only those agents who disclose their affiliation with NYLIFE Securities LLC and/or Eagle Strategies LLC are credentialed to provide the respective products and services. Read our disclaimers: https://nyl.co/socialmedia
Offices: 51 Madison Avenue, New York, New York 10010, US
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securities LLC and Eagle Strategies LLC are New York Life Companies. Not all New York Life agents are licensed to offer investments or advisory services. Only those agents who disclose their affiliation with NYLIFE Securities LLC and/or Eagle Strategies LLC are credentialed to provide the respective products and services. Read our disclaimers: https://nyl.co/socialmedia
Offices: 51 Madison Avenue, New York, New York 10010, US
