Dublin, Leinster, Ireland · Hybrid
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applicatio…
Skills: Incident Management, Escalation Management, Root Cause Analysis, Distributed Systems, Cloud Platforms
Ciudad de México, Mexico · Remote OK
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
Skills: Pre-Sales, Solutions Architecture, Distributed Systems, Cloud Computing, Python
São Paulo, São Paulo, Brazil · Remote OK
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
Skills: Pre-Sales, Solutions Architecture, Distributed Systems, Cloud Computing, Python
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Execu…
Skills: Outbound Prospecting, MEDDIC Qualification, Account Mapping, Value-Based Discovery, Salesforce
Bengaluru, Karnataka, India · Hybrid
We are seeking an Engineering Manager to join our growing Gurugram Product & Technology team to provide technical direction, direct architecture, and implement core parts of a new platform we are building to make it easi…
Skills: Distributed Systems, Technical Leadership, Software Architecture, People Management, Python
Melbourne, Victoria, Australia · Hybrid
We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The Enterprise Account Executive role focuses exclusively on formulating and ex…
Skills: Enterprise Sales, Pipeline Management, Strategic Prospecting, Relationship Building, Complex Sales Process
Dublin, Leinster, Ireland · Hybrid
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applicatio…
Skills: Sales Cycle Management, Pipeline Generation, Outbound Sales, Customer Retention, Data-Driven Discovery
New York, New York, United States · Hybrid
$83k–$162k/yr
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximatel…
Skills: SQL, Python, R, Tableau, Data Wrangling
Bengaluru, Karnataka, India · Remote OK
MongoDB is seeking a Director of Partner Solution Architects, APAC to lead a team of Partner Solutions Architects dedicated to building and strengthening relationships across our ISV, HyperScaler, and SI partner ecosyste…
Skills: Partner Management, Solution Architecture, Strategic Planning, Leadership, Business Development
Dublin, Leinster, Ireland · Hybrid
The Opportunity We are searching for an ambitious Commercial Growth Account Executive. Your role will primarily be identifying new workloads to expand MongoDB's usage into accounts that are already leveraging our Databas…
Skills: Pipeline Generation, Outbound Sales, Customer Relationship Management, Data-Driven Discovery, MEDDPIC
Gurugram, Haryana, India · Hybrid
The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures…
Skills: Salesforce Administration, Salesforce Flows, CI/CD, DevOps, Platform Governance
Gurugram, Haryana, India · Hybrid
MongoDB seeks an experienced Senior Software Engineer to help level up TechOps and play a key role in building a new internal engineering team. This team works alongside the Internal Engineering department to build enter…
Skills: Python, Go, Rust, Kubernetes, CI/CD
Chicago, Illinois, United States · Hybrid
$50k–$99k/yr
The Enablement Delivery Specialist is a pivotal execution-focused role within the GTM Enablement organization, responsible for the end-to-end orchestration of world-class training experiences. Reporting to the Manager of…
Skills: Event Management, Training Delivery, Stakeholder Management, Public Speaking, Project Management
Dublin, Leinster, Ireland · Hybrid
MongoDB is seeking a Director, Web Platform & Technology to define the technology strategy, architecture, and delivery model for mongodb.com, our primary digital experience. This leader will drive the evolution of the pl…
Skills: Adobe Experience Manager, Web Platform Engineering, AI Adoption, Agile Delivery, CI/CD
San Francisco, California, United States · Hybrid
$98k–$193k/yr
Our Strategy and Planning team, part of our broader Sales Operations team, strives to help our Sales organization go faster and grow faster. This function acts as business partners to our Senior Sales Leaders. You have a…
Skills: SQL, AI Tooling, Data Visualization, Sales Strategy, Sales Operations
Toronto, Ontario, Canada · Remote OK
$144k–$200k/yr
Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-pr…
Skills: Python, Go, Kubernetes, CI/CD, AWS
Washington, District of Columbia, United States · Remote OK
$127k–$249k/yr
Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-pr…
Skills: Python, Go, Kubernetes, CI/CD, AWS
Dublin, Leinster, Ireland · Hybrid
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing c…
Skills: Technical Leadership, Linux System Administration, Cloud Infrastructure, DevOps, SRE
Dublin, Leinster, Ireland · Hybrid
MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal expe…
Skills: Renewal Management, Commercial Negotiation, Account Management, SaaS Sales, Deal Formulation
Ciudad de México, Mexico · Hybrid
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applicatio…
Skills: Solution Architecture, Pre-Sales, Distributed Systems, Cloud Computing, Python
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Coordinate and drive the resolution of critical technical issues by mobilizing cross-functional teams and managing high-impact customer escalations. Provide timely updates to senior management and deliver high-quality incident resolution focused on root cause analysis and prevention.
Requires 3+ years of experience managing technical customer escalations in the software industry with a strong background in distributed systems and cloud platforms. Candidates must possess excellent communication skills and the ability to translate complex technical issues for executive audiences.
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account.
Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skills, along with the ability to deliver concise, actionable reporting for escalations and post-mortem reviews.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 2273498034
Think outside rows and columns.
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
Offices: 1633 Broadway, 38th Floor, New York, NY 10019, US · 100 Forrest Avenue, Palo Alto, California 94301, US · 16 Hatfields, 3rd Floor, London , UK SE1 8DJ, GB · 3 Shelbourne Building, Crampton Avenue, Ballsbridge, 3rd Floor, Dublin, Ireland 4, IE · Level 7, Chinatown Centre 405 Sussex Street, Haymarket, NSW, NSW 2000, AU
Think outside rows and columns.
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
Offices: 1633 Broadway, 38th Floor, New York, NY 10019, US · 100 Forrest Avenue, Palo Alto, California 94301, US · 16 Hatfields, 3rd Floor, London , UK SE1 8DJ, GB · 3 Shelbourne Building, Crampton Avenue, Ballsbridge, 3rd Floor, Dublin, Ireland 4, IE · Level 7, Chinatown Centre 405 Sussex Street, Haymarket, NSW, NSW 2000, AU
