Adelaide, South Australia, Australia · Hybrid
Mercer is seeking candidates for the position of Death Claims Technical Specialist. We are currently seeking a talented individual to join our Mercer Claims & Administration team as the Technical Leader. This role can be…
Skills: Death Claims Management, Superannuation Administration, Trustee Responsibilities, Legislative Compliance, Claims Process Improvement
Noida, Uttar Pradesh, India · Hybrid
We are seeking a talented individual to join our Operations team at Mercer, a Marsh business. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the of…
Skills: Data Analysis, Metrics Reporting, Policy Renewal Tracking, Client Deliverables, MS Excel
Sunrise, Florida, United States · Hybrid
We are seeking a talented individual to join our Mid-Market Communication COE team at Marsh. This role can be based in Urbandale, Atlanta, Houston, or Sunrise and offers a hybrid work arrangement, requiring a minimum of …
Skills: Project Management, Marketing Communications, Resource Coordination, Stakeholder Management, Risk Planning
Ireland, England, United Kingdom · Hybrid
What can you expect: Mercer is hiring a commercially minded Head of Member Engagement and Strategy to define and deliver a multi-year communications and member experience strategy for our Defined Contribution pension pro…
Skills: Communications Strategy, Member Engagement, Data-led Campaigns, Behavioural Insight, Storytelling
Atlanta, Georgia, United States · Hybrid
Principal Sales Executive – Mercer Digital Location: United States (East Coast or Texas preferred; Atlanta area strongly preferred) Territory: Southeast U.S. Travel: Approximately 50% The Role We’re looking for a Princip…
Skills: Enterprise Sales, Business Development, Account Management, Pipeline Generation, HCM Technology
Bangkok, Thailand · Hybrid
We are seeking a talented individual to join Mercer Wealth Team. This role will be based in Bangkok. This is a hybrid role that has a requirement of working at least three days a week in the office. This role will suppor…
Skills: Business Development, Client Relationship Management, Stakeholder Engagement, Market Research, Project Management
Frankfurt, Hesse, Germany · Hybrid
Wir, Mercer Deutschland, suchen Dich als Unterstützung für unser Strategic People Advisory Team Deutschlandweit als: Praktikant:in Strategic People Advisory (m/w/d) Start: 01.01.2027 oder 01.02.2027 Mindestdauer: 3 Monat…
Skills: Analytical Thinking, Quantitative Analysis, Microsoft PowerPoint, Microsoft Excel, German Language
Atlanta, Georgia, United States · Hybrid
$97k–$195k/yr
We are seeking a talented individual to join our Health and Benefits Sales team at Mercer. This role can be based in New York City, Atlanta, Charlotte and DC where we have a Mercer office location. This is a hybrid role …
Skills: Sales Strategy, Cold Calling, RFP Response, Pricing Negotiation, C-suite Engagement
Minneapolis, Minnesota, United States · Hybrid
$88k–$176k/yr
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in Minneapolis, MN. This is a hybrid role that has a requirement of working at least three days a week in the off…
Skills: Benefits Design, Client Management, Financial Evaluation, Vendor Negotiation, Strategic Planning
Cluj-Napoca, Romania · Hybrid
We are seeking a talented individual to join our Darwin Origin Delivery team at Darwin Technologies, a Marsh business. This role will be based in Cluj-Napoca. This is a hybrid role that has a requirement of working at le…
Skills: Enterprise Software Implementation, Project Workshop Leadership, Requirement Documentation, Stakeholder Management, Analytical Thinking
Warsaw, Masovian Voivodeship, Poland · Hybrid
Start Programu – październik 2026 Mercer Graduate Development Program to program rozwojowy skierowany do studentek i studentów ostatnich lat studiów oraz absolwentek i absolwentów różnych kierunków, którzy chcą rozpocząć…
Skills: Employee Benefits Consulting, Analytical Skills, Attention to Detail, Organization, Teamwork
San Francisco, California, United States · Hybrid
$88k–$176k/yr
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in San Francisco, CA. This is a hybrid role that has a requirement of working at least three days a week in the o…
Skills: Benefits Design, Client Management, Financial Evaluation, Benchmarking, Renewal Strategy
Phoenix, Arizona, United States · Hybrid
$151k–$303k/yr
Senior Government Consultant — Client Manager Locations: Remote or based in Atlanta, Minneapolis, Phoenix, or Washington, D.C. (role is typically hybrid; office presence expectations vary by office and business needs and…
Skills: Medicaid Expertise, P&L Management, Client Relationship Management, Consulting Leadership, Strategic Market Growth
San Francisco, California, United States · Hybrid
$151k–$303k/yr
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in our San Francisco, CA office. This is a hybrid role that has a requirement of working at least three days a we…
Skills: Client Account Management, Benefits Design, Financial Evaluation, Renewal Strategies, Vendor Negotiation
Sydney, New South Wales, Australia · Hybrid
We are seeking a talented individual to join our Operations team at Mercer as a Senior Incident Manager working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that has a requirement of working …
Skills: Incident Management, Root Cause Analysis, Stakeholder Management, Impact Assessment, Remediation Planning
Cluj-Napoca, Romania · Hybrid
The Account Management Operations Analyst role will report to the Head of Global Alignment and will play a key part in ensuring that we have strong governance of key performance indicators and delivery metrics for the Ac…
Skills: Data Analysis, Excel, PowerPoint, KPI Reporting, OKR Tracking
Montreal, Quebec, Canada · Hybrid
We are seeking a talented individual to join our Institutional Investment Sales team at Mercer. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in t…
Skills: Institutional Investment Sales, Business Development, Relationship Management, Strategic Sales Planning, Client Engagement
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mercer’s Career Consulting Team is seeking qualified candidates for the following position that has the possibility to be based in Bogotá: Tranformation Consulting Principal What can you expect? • You will be able to tap…
Skills: Management Consulting, Organizational Design, Go To Market Strategy, Workforce Data Analytics, Project Management
Warsaw, Masovian Voivodeship, Poland · Hybrid
Dołącz do zespołu Ubezpieczeń Grupowych i Benefitów w Mercer, części grupy Marsh— która należy do grona największych i najbardziej rozpoznawalnych brokerów ubezpieczeniowych na świecie. Szukamy osoby, która chce rozwijać…
Skills: Employee Benefits Management, Insurance Brokerage, Client Relationship Management, Negotiation, Market Trend Analysis
Gurgaon, Haryana, India · Hybrid
POSITION: Health & Benefits Consulting – Senior Analyst INTERNAL DETAILS Job family: H&B Consulting / Job family group: ConsultingJob profile: H&B Consulting – Senior AnalystAligns to US-based role of Level D WHAT A TYPI…
Skills: Healthcare Benefit Consulting, Data Analysis, Project Management, Client Relationship Management, Benchmarking
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Act as the Subject Matter Expert for death claims, providing technical guidance and training to the claims administration team. Oversee continuous improvement initiatives, client reporting, and ensure compliance with legislative obligations.
Requires at least 5 years of superannuation administration experience, including 2 years specifically in death claims management. Strong knowledge of superannuation legislation and proficiency in systems like Sonata and Salesforce are essential.
Mercer is seeking candidates for the position of Death Claims Technical Specialist.
We are currently seeking a talented individual to join our Mercer Claims & Administration team as the Technical Leader. This role can be based in Sydney, Melbourne or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.
We are looking for a highly skilled Technical Specialist in Death Claims. The ideal candidate will have a strong background in death claims, showcasing a thorough understanding of superannuation and trustee responsibilities. A legal background is also desirable. You will provide expertise and guidance to the claims teams, ensuring claims are processed accurately and efficiently in accordance with policy terms and regulatory requirements.
You will be responsible for training and developing claim staff, helping them develop technical skills and identify and implement improvements.
Act as the Subject Matter Expert (SME) for the Claims Administration team, addressing complex technical queries and providing training to enhance team capabilities.
Identify and implement continuous improvement initiatives, ensuring compliance with legislative obligations and effective process controls.
Oversee client reporting and analysis, including claims-related complaint management and incident reporting.
Foster strong relationships with internal and external stakeholders, representing Administration Operations in client meetings.
A minimum of 5 years of experience in Superannuation administration and at least 2 years in Claims Administration with extensive Death Claims management experience.
Strong knowledge of superannuation legislation and concepts, including benefit design and insurance arrangements.
Excellent analytical, organizational, and planning skills, with the ability to work independently and meet deadlines.
Proficiency in superannuation systems and support applications (ideally Sonata, Salesforce, Excel, Word, Outlook).
Experience in developing and reviewing Standard Operating Procedures (SOPs) and implementing best practices.
Strong written and verbal communication skills, with a self-motivated and can-do attitude.
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
A Marsh Business | Market-leading insights on talent, rewards, health, benefits, retirement, and investment solutions.
At Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. As a business of Marsh, for 80 years, we’ve been helping our clients, colleagues and communities build the confidence to thrive, creating healthier and more sustainable futures. Together with Marsh Risk, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: New York, New York, New York, NY 10036, US · 12421 Meredith Dr, Urbandale, IA 50323, US · Aleje Jerozolimskie 98, Warsaw, MA 00-807, PL · 727 Collins St, Melbourne, VIC 3008, AU · 123 Eagle St, Brisbane, QLD 4000, AU
A Marsh Business | Market-leading insights on talent, rewards, health, benefits, retirement, and investment solutions.
At Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. As a business of Marsh, for 80 years, we’ve been helping our clients, colleagues and communities build the confidence to thrive, creating healthier and more sustainable futures. Together with Marsh Risk, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: New York, New York, New York, NY 10036, US · 12421 Meredith Dr, Urbandale, IA 50323, US · Aleje Jerozolimskie 98, Warsaw, MA 00-807, PL · 727 Collins St, Melbourne, VIC 3008, AU · 123 Eagle St, Brisbane, QLD 4000, AU
