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Other
bachelor degree, postgraduate degree
Professional development opportunities, Supportive leadership, Inclusive culture, Career opportunities, Well-being rewards
Posted 4d ago
~40 hrs/week
Responsibilities
Manage and grow a portfolio of corporate super clients while building effective relationships with employers to support retention and account development. Lead client servicing activities, including issue resolution, onboarding, and providing updates on industry and regulatory changes.
Requirements
Requires RG146 compliance and demonstrated experience in a senior client-facing role within financial or professional services. Candidates should possess strong knowledge of superannuation frameworks and the ability to develop strategic account plans.
Full job description
We are seeking a talented individual to join our Mercer Super team at Mercer. This role will be based in Brisbane. This is a hybrid role that has a requirement of working at least three days a week in the office or at a client site.
In this role, you will manage and grow a portfolio of corporate super clients, working closely with Employers to support client acquisition, retention, and account growth. You will play an important role in building trusted client relationships, improving member outcomes and helping deliver a high-quality employer and adviser experience. You will also contribute to strategic account activity, issue resolution and broader team performance.
We will count on you to:
Manage and grow a portfolio of corporate super clients, with a focus on retention, account development and member growth
Build effective relationships with employers to support client satisfaction and long-term partnership outcomes
Develop and deliver account plans aligned to client needs and business objectives, including funds under management, member growth and net operating income
Lead client servicing activity, including issue resolution, ongoing communication, and support through onboarding and transition periods
Keep clients informed of relevant industry, regulatory and Mercer updates that may affect their superannuation arrangements
Maintain accurate CRM records and contribute to team performance, collaboration and continuous improvement
What you need to have:
RG146 compliance
Demonstrated experience in a senior client-facing role within financial services or professional services, including managing senior stakeholder relationships
Experience in superannuation, including knowledge of industry trends, market developments and relevant legislative and regulatory frameworks
Proven ability to develop account plans, support business growth and retention outcomes, and manage client issues effectively
What makes you stand out:
Strong business acumen
Undergraduate qualification, with postgraduate or professional qualifications viewed favourably
Financial services experience in a high performance and/or growth environment
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leader
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
A Marsh Business | Market-leading insights on talent, rewards, health, benefits, retirement, and investment solutions.
Industry
Professional Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
973,224
At Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people.
As a business of Marsh, for 80 years, we’ve been helping our clients, colleagues and communities build the confidence to thrive, creating healthier and more sustainable futures.
Together with Marsh Risk, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: New York, New York, New York, NY 10036, US · 12421 Meredith Dr, Urbandale, IA 50323, US · Aleje Jerozolimskie 98, Warsaw, MA 00-807, PL · 727 Collins St, Melbourne, VIC 3008, AU · 123 Eagle St, Brisbane, QLD 4000, AU
A Marsh Business | Market-leading insights on talent, rewards, health, benefits, retirement, and investment solutions.
Industry
Professional Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
973,224
At Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people.
As a business of Marsh, for 80 years, we’ve been helping our clients, colleagues and communities build the confidence to thrive, creating healthier and more sustainable futures.
Together with Marsh Risk, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: New York, New York, New York, NY 10036, US · 12421 Meredith Dr, Urbandale, IA 50323, US · Aleje Jerozolimskie 98, Warsaw, MA 00-807, PL · 727 Collins St, Melbourne, VIC 3008, AU · 123 Eagle St, Brisbane, QLD 4000, AU