Manila, Metro Manila, Philippines · Hybrid
The Operational Excellence Consultant supports continuous improvement initiatives across MBPS by partnering with business stakeholders to identify, analyze, and implement process improvement opportunities. This role cont…
Skills: Process Improvement, Data Analysis, Stakeholder Management, Process Mapping, Lean Six Sigma
Makati City, National Capital District, Philippines · On-site
The Senior Corporate Solutions Sales Officer is responsible for driving higher sales results across corporate and wholesaler channels. The role carries higher sales targets and expanded accountability, including ownershi…
Skills: Corporate Sales, Relationship Management, Analytical Skills, Pipeline Management, Forecasting
Manila, Metro Manila, Philippines · Hybrid
We are seeking a detail-oriented and experienced Private Markets Analyst to support the operational management of private markets transactions, with a focus on loan processing, borrowings, payment schedule monitoring, an…
Skills: Loan Operations, Transaction Processing, Private Markets Operations, Security Master Data Validation, Reconciliation
Manila, Metro Manila, Philippines · Hybrid
The Information Risk Management Senior Specialist is part of the NA IRO team and supports a director who is responsible for a business unit or Segment in North America. The role is expected to take on a wide range of res…
Skills: Risk Management, Information Technology, Cyber Security, Issue and CAP Oversight, Information Risk Assessments
Toronto, Ontario, Canada · Hybrid
$86k–$136k/yr
Join our Insurance Technology Team! In this role, you’ll translate complex insurance product rules into accurate, reliable calculation engine specifications. You’ll collaborate with product experts, engineers, and analys…
Skills: Business Analysis, Insurance Product Calculations, Requirement Gathering, Calculation Logic Design, Test Planning
Manila, Metro Manila, Philippines · Hybrid
The role is responsible for processing routine and standard transactions while ensuring accuracy, timeliness, and a high level of service to both internal and external stakeholders. The individual will maintain transacti…
Skills: Transaction Processing, Investment Products, Wealth Management, Analytical Skills, Problem Solving
Manila, Metro Manila, Philippines · On-site
The position plays a key role in ensuring that administrative processes are efficient, compliant, and audit-ready, while supporting global security teams, including the Director of Security, Asia with general administrat…
Skills: Administrative Coordination, Vendor Management, Financial Processing, SharePoint Administration, Event Coordination
Alberta, Canada · Remote Solely
$86k–$126k/yr
Are you a dynamic, driven individual with a passion for sales and a competitive spirit? If so, we have the perfect opportunity for you! Unleash your potential and grow your career with us by joining Manulife Bank's Inter…
Skills: Business Development, Mortgage Underwriting, Relationship Management, Sales Prospecting, Virtual Presentations
Chengdu, Sichuan, China · Hybrid
3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity? JOB DESCRIPTION Key Responsibilities: Help…
Skills: Salesforce Development, Cloud-based Applications, Front-end Technologies, Responsive Design, Web Technologies
Cagayan, Philippines · On-site
The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, w…
Skills: Life Insurance Sales, Wealth Management, Lead Generation, Customer Service, Account Management
Makati City, National Capital District, Philippines · Hybrid
The Rookie Advisor Activation and Advisor Development Head will lead the development of content for all Advisor learning modalities including Face to Face, Online and eLearning. In this role, you will be responsible for …
Skills: Instructional Design, Learning Experience Design, Adult Learning Principles, Project Management, LMS Administration
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Customer Service Officer, Distribution Contact Centre Hong Kong The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering C…
Skills: Customer Service, Financial Product Administration, Conflict Resolution, Interpersonal Skills, Typing (45+ wpm)
Manila, Metro Manila, Philippines · Hybrid
Position Responsibilities: • Process and capture information to system according to established methods and procedures • Practice good judgment in processing cases • Perform thorough checking for every case and eliminate…
Skills: MS Office, Word, PowerPoint, Excel, English Communication
Toronto, Ontario, Canada · Hybrid
$74k–$123k/yr
Join our Canada Operations Excellence team! We are seeking a strategic and collaborative Senior Analyst to support Canada Operations and Operations Excellence. This role plays a key part in advancing change enablement, c…
Skills: Change Enablement, Internal Communications, Stakeholder Management, Event Planning, Project Coordination
Hong Kong, China · Hybrid
The Director, Operations Risk Management of Global Wealth and Asset Management, will be responsible for assisting the COO Asia with the mandate to design, implement and execute an effective risk control self-assessments …
Skills: Operational Risk Management, Risk Control Self Assessments, Key Risk Indicators, Asset Management, Root Cause Analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
The opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering New Business Officer with the resources to solve critical problem…
Skills: Application Follow-up, Enquiry Handling, Team Management, Project Management, Communication
Manila, Metro Manila, Philippines · Hybrid
We’re looking for a USRN Care Manager to join our Insurance Operations team at MBPS. In this role, you will evaluate medical documentation and claim information against policy terms and conditions to determine eligibilit…
Skills: Medical Documentation Evaluation, Claim Decision Making, Clinical Assessment, Case Management, Geriatric Nursing
Japan · Hybrid
The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering MIMJ IO Assistant Manager with the resources to solve critical pr…
Skills: Operations Management, Financial Services, Digital Innovation, Strategic Planning
Manila, Metro Manila, Philippines · Hybrid
Position Responsibilities: Data, Dashboarding & Automation Design and build interactive dashboards and reporting solutions (e.g., Power BI) to provide real-time insights for leadership. Lead the automation of reporting p…
Skills: Power BI, Power Platform, Data Modeling, Automation, Quality Assurance
Manila, Metro Manila, Philippines · Hybrid
Position Responsibilities: • Process and capture information to system according to established methods and procedures • Practice good judgment in processing cases • Perform thorough checking for every case and eliminate…
Skills: MS Office, Word, PowerPoint, Excel, Streetscape
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The consultant identifies and implements process improvement opportunities to drive operational efficiency and service delivery. Key tasks include conducting process discovery, analyzing data, and developing project deliverables like process maps and policies.
Requires a bachelor's degree in a quantitative or business field and at least 3 years of experience in insurance or BPO customer service operations. Candidates should have at least 1 year of experience as a business or data analyst supporting performance improvement projects.
The Operational Excellence Consultant supports continuous improvement initiatives across MBPS by partnering with business stakeholders to identify, analyze, and implement process improvement opportunities. This role contributes to Manulife's mission by driving operational efficiency, improving service delivery, and supporting business performance through data-driven decision-making. The successful candidate will work on cross-functional projects, collaborate with diverse stakeholders, and help foster a culture of continuous improvement. This opportunity provides exposure to Operational Excellence methodologies, industry best practices, and professional development through training and project participation.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
