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Skills: Communication, Negotiation, Information Gathering, Decision-making, Customer Support
Relationship Banker - (New Build) Hwy 72 and Shields - Huntsville, AL
Madison County, Alabama, United States · On-site
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Private Client Banker - (New Build) Hwy 72 and Shields - Huntsville, AL
Madison County, Alabama, United States · On-site
Entry level$1.6B raised
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Relationship Banker - (New Build) Holmes Ave & Monroe St, Huntsville, AL
Huntsville, Alabama, United States · On-site
Entry level$1.6B raised
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Skills: Sales, Retail banking, Financial services, Client relationship management, Communication
Private Client Banker - (New Build) Holmes Ave & Monroe St - Huntsville, AL
Huntsville, Alabama, United States · On-site
Entry level$1.6B raised
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Skills: Relationship management, Financial advisory, Client acquisition, Banking, Communication skills
Relationship Banker SB - Carriage Town - New Build - Mobile, AL
Mobile, Alabama, United States · On-site
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Private Client Banker SB - Carriage Town - New Build - Mobile, AL
Mobile, Alabama, United States · On-site
Mid level$1.6B raised
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Branch Operations Lead - Culver City Market - Los Angeles, CA
Los Angeles, California, United States · On-site
$25/hr–$35/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Associate Relationship Banker - Virginia Metro Market - Fairfax, VA
Chantilly, Virginia, United States · On-site
$25/hr–$32/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Part Time (20 Hours) Associate Banker, Queens Plaza South and Crescent Branch, Long Island City, NY Bilingual Spanish Required
New York, New York, United States · On-site
$25/hr–$30/hr
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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New York, New York, United States · On-site
Senior$1.6B raised
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Relationship Banker - Brooklyn West - Brooklyn, NY
New York, New York, United States · On-site
$25/hr–$32/hr
Entry level$1.6B raised
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Financial Institutions Group - Payments - Sales Associate
New York, New York, United States · On-site
$100k–$130k/yr
Mid level$1.6B raised
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Business Management, Executive Director- Mergers and Acquisitions
New York, New York, United States · On-site
$176k–$275k/yr
Senior+$1.6B raised
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Relationship Banker (Bilingual in English and Mandarin Required) - Oakland Gardens - Oakland Gardens, NY
New York, New York, United States · On-site
$25/hr–$32/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Relationship Banker - North Central San Diego Market - San Diego, CA
San Diego, California, United States · On-site
$25/hr–$32/hr
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Retail banking, Financial services, Client relationship management, Sales, Communication
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Full-time
high school
Health Care Coverage, On-site Health And Wellness Centers, Retirement Savings Plan, Backup Childcare, Tuition Reimbursement, Mental Health Support
Posted 2d ago
~40 hrs/week
Responsibilities
Manage a high volume of inbound and outbound collections calls to provide support for financial products. Build strong customer relationships by offering innovative solutions while following regulatory and departmental procedures.
Requirements
Requires a high school diploma or GED and at least one year of experience in phone or face-to-face customer interaction. Candidates must demonstrate strong communication skills and the ability to navigate multiple computer systems in a fast-paced environment.
Full job description
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities:
Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilizes customer service expertise to interpret needs and deliver continuous insights.
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
Excels both independently and collaboratively, driving team success and achieving goals.
Follows all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required qualifications, capabilities, and skills:
Communication, negotiation, information gathering, and decision-making skills.
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High school diploma or GED required.
Preferred qualifications, capabilities, and skills:
Developing ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt writing.
Preferred experience supporting multiple CCB Operations functions or lines of business (internal applicants).
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development