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Full-time
bachelor degree
Posted 8d ago
Apply by Aug 30
~40 hrs/week
Responsibilities
The Client Support Specialist will provide support for Fixed Income platforms, including report configuration and workflow development. They will also assist internal teams with account implementation and conduct training for clients and staff.
Requirements
Candidates should hold a bachelor's degree in a quantitative or business field and possess strong communication and analytical skills. Proficiency in PC software, server management, and basic technical troubleshooting is required.
Full job description
Job Description
Job Purpose
ICE Data Indices presents multiple, unique opportunities for a full-time Client Support Specialist to join a team responsible for providing support of various Fixed Income platforms. Support functions will include but not be limited to, standardized report configuration, enhancing technological environments, and assisting in building workflows to satisfy client Fixed Income strategies.
Responsibilities
Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant and quality assurance.
Assist in implementation and creation of new accounts and projects.
Provide expert training and support to application users.
Streamline current procedures to better serve end-customers.
Perform analytical research in order to validate client reporting and strategy.
Perform training/demos to prospective clients as well as other internal ICE Data Services teams.
Knowledge and Experience
Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
Work experience of 0-1 year acceptable
Excellent communication skills needed to effectively support clients over phone and email
Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations
Sufficient technical skills needed to troubleshoot the various products and platforms
Intermediate PC skills needed for assisting in software navigation, server management, and automation building.
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation.
For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
Offices: Atlanta, GA, US · New York, NY, US · Chicago, IL, US · Bedford, MA, US · Boston, MA, US
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation.
For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
Offices: Atlanta, GA, US · New York, NY, US · Chicago, IL, US · Bedford, MA, US · Boston, MA, US