Jacksonville, Florida, United States · On-site
Overview Job Purpose We are seeking an experienced Product Manager to join our team. In this role, you will turn strategy, customer needs, and stakeholder goals into clear requirements the team can build — keeping …
Skills: Product Management, Mortgage Servicing, Cash Management, Agile/Scrum, User Story Writing
Atlanta, Georgia, United States · On-site
Overview Job Purpose Intercontinental Exchange (ICE) is seeking a Lead Engineer responsible for architecting and delivering intelligent systems that accelerate software engineering workflows and unlock new capabilities a…
Skills: TypeScript, JavaScript, Rust, Generative AI, LLMs
Atlanta, Georgia, United States · On-site
Overview Job Purpose ICE Data Services (an Intercontinental Exchange company) is seeking a mid-level full-stack developer to join its Data Impact & Innovation team. This team supports a variety of reference data, index, …
Skills: React, TypeScript, Node.js, NestJS, Python
Hyderabad, Telangana, India · On-site
Job Description Job Purpose The Quality Assurance Engineer, Release Engineering, ensures that software products meet the established standards of quality, reliability, and performance before they are released to customer…
Skills: Automated Testing, Manual Testing, Python, Golang, Angular
Atlanta, Georgia, United States · On-site
Overview Job Purpose The TEM-Souring Analyst will lead telecom and colocation purchasing for North and South America. This includes completing RFQs, cost analysis, KMZ reviews, contract negotiations, inventory management…
Skills: Telecom Sourcing, Contract Negotiation, Cost Analysis, Vendor Management, KMZ/KML Review
Jacksonville, Florida, United States · On-site
Overview Job Purpose The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of …
Skills: Security Analytics, Incident Management, Endpoint Forensics, Counter Measures, Proactive Threat Hunting
Jacksonville, Florida, United States · On-site
Overview Job Purpose The Senior Product Services Technical Consultant is responsible for the configuration, creation, testing, deployment, and quality assurance of all custom forms accessible through ICE Mortgage Technol…
Skills: Project Management, Quality Assurance, Mortgage Industry Expertise, Client Relationship Management, Technical Consulting
Atlanta, Georgia, United States · On-site
Overview Job Purpose Intercontinental Exchange’s (ICE) Derivatives Market Surveillance Technology (DMST) team plays a critical role in ensuring the integrity, transparency, and regulatory compliance of global derivatives…
Skills: Business Analysis, SQL, Python, Generative AI, Requirements Gathering
Jacksonville, Florida, United States · On-site
Overview Job Purpose The Manager, Client Operations is responsible for leading day-to-day operational support activities, ensuring timely, high‑quality service delivery, and maintaining strong client satisfaction across …
Skills: Incident Management, Team Leadership, Client Operations, SaaS Operations, Project Management
Jacksonville, Florida, United States · On-site
Overview Job Purpose This position is responsible for delivery of technology solutions and relationship management for one or more assigned projects. This is a unique role in that it is engaged end-to-end with the sales …
Skills: Relationship Management, Technical Presentations, Project Implementation, Technology Integration, Mortgage Lifecycle Knowledge
Hyderabad, Telangana, India · On-site
Job Description Job Purpose The Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and address complex business challenges in the financial sector. The ICE Senior Tes…
Skills: Options Derivatives, FIX Protocol, Linux, SQL, Software Testing Methodologies
Atlanta, Georgia, United States · On-site
Overview Job Purpose The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions. Using their expertise and the organization’…
Skills: Encompass, Encompass Administration, Project Management, Business Requirements Development, Application Design
Jacksonville, Florida, United States · On-site
Overview Job Purpose The Senior Technical Consultant plays a crucial role in implementing our Passport and Intercontinental Exchange (ICE) Business Intelligence — Servicing (formerly known as Motivity and AIP/Actionable …
Skills: Software Implementation, Business Intelligence, Mortgage Servicing, Process Reengineering, Client Relationship Management
New York, New York, United States · On-site
$90k–$130k/yr
Overview Job Purpose The New York Stock Exchange (an Intercontinental Exchange company) is seeking a Manager of Building Operations. This role is responsible for delivering a premier workplace experience by overseeing fa…
Skills: Facility Operations, Building Infrastructure, Capital Project Management, Vendor Management, Budget Forecasting
Pune City Subdistrict, Maharashtra, India · On-site
Job Description Job Purpose We are seeking an experienced and motivated Systems Engineer to join our team. In this role, you will work alongside other engineers on multiple items – projects, operations, and on-call…
Skills: Systems Architecture, Linux, Windows, Virtualization, Bash
London, England, United Kingdom · On-site
Job Description Job Purpose ICE Data Services is looking for an experienced Client Support Manager to lead a team supporting our real-time market data products. Based in London, the role combines people leadership, clien…
Skills: People Management, Client Relationship Management, Technical Oversight, Case Management, Escalation Management
Chicago, Illinois, United States · On-site
$70k–$77k/yr
Overview Job Purpose The Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice. The DCT will carry …
Skills: Data Center Operations, MAC Execution, Copper and Fiber Cabling, Asset Management, Incident Management
Pune City Subdistrict, Maharashtra, India · On-site
Job Description Job Purpose ICE Mortgage Technology, a division of ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE integrates best-in-class solutions, optimizes every stage of the …
Skills: Product Management, AI/ML, Agile Methodologies, SDLC, Requirements Analysis
Atlanta, Georgia, United States · On-site
Overview Job Purpose To join a team of Java developers, specializing in the development of in-house applications. These applications use a wide range of technologies, particularly Java and Oracle. You will be engaged in …
Skills: Java 8, Spring, Oracle, Linux, Git
Dublin, Leinster, Ireland · On-site
Job Description Job Purpose ICE Climate is establishing a dedicated Data Integrity & Governance (DIG) team in Dublin to ensure compliance with the European Securities and Markets Authority (ESMA) Regulation on ESG Rating…
Skills: Team Leadership, ESG Data Management, Regulatory Compliance, Data Governance, Climate Risk Scoring
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The Product Manager will translate strategy and customer needs into clear technical requirements and maintain the product backlog. They will bridge the gap between business goals and technical execution, specifically focusing on mortgage cash operations and client engagement.
Candidates need over 5 years of product management experience, including at least 3 years in mortgage servicing and cash management. Proficiency in Agile methodologies and the ability to communicate technical concepts to business audiences are essential.
We are seeking an experienced Product Manager to join our team. In this role, you will turn strategy, customer needs, and stakeholder goals into clear requirements the team can build — keeping delivery teams focused on the highest-value work and ensuring everyone shares the same understanding of scope, decisions, and priorities. You will own the detailed definition of what needs to be built, bridging business and customer needs with technical execution across one or more product areas. The ideal candidate is a strategic thinker who leverages data, strong relationships, and emerging AI capabilities to drive impactful outcomes and continuous improvement.
Key Responsibilities
Product Strategy & Roadmap
Prioritize features and enhancements based on client needs, regulatory requirements, and business value
Define and maintain product backlogs with well-groomed, clearly articulated user stories and acceptance criteria
Client Engagement
Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications
Deliver product demonstrations and solution walkthroughs to clients, including executive audiences, showcasing new capabilities and workflow improvements
Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges
Development Collaboration
Partner closely with engineering and QA teams in an Agile environment, participating in sprint planning, backlog refinement, daily standups, and retrospectives
Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity
Collaborate with architects and developers to evaluate solution options, assess trade-offs, and make informed product decisions
Assist with UAT (User Acceptance Testing) with clients, coordinating feedback and sign-off prior to release
Cash Domain Expertise
Apply hands-on knowledge of mortgage cash operations including payment application hierarchies, suspense management, curtailments, payoff quotes, wire processing, and investor remittance
Identify and address gaps in cash reconciliation, exception handling, and audit trail capabilities
Required Qualifications
5+ years of product management experience, with at least 3 years in mortgage servicing
Demonstrated expertise in cash management, payment processing, or financial operations within a servicing or loan administration environment
Proven track record of client-facing work — conducting requirements sessions, delivering demos, and managing stakeholder expectations
Strong collaboration skills with software development teams; experience working in Agile/Scrum methodologies
Ability to write clear, detailed user stories and functional specifications
Excellent communication skills — able to translate technical concepts for business audiences and business requirements for technical teams
Familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology, Sagent, or similar)
Preferred Qualifications
Exposure to CFPB regulations, GSE guidelines, and state-specific servicing compliance requirements
Background in business analysis or implementation consulting within fintech or mortgage technology
Experience with product tools such as ADO
As AI becomes a foundational element of how we operate and deliver value, candidates are expected to bring — or be committed to developing — the following competencies:
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation. For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
Offices: Atlanta, GA, US · New York, NY, US · Chicago, IL, US · Bedford, MA, US · Boston, MA, US
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation. For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
Offices: Atlanta, GA, US · New York, NY, US · Chicago, IL, US · Bedford, MA, US · Boston, MA, US
