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Guangzhou City, Guangdong Province, China · Hybrid
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Please note this job advertisement is only available in Chinese 在这一职位上,您将: 通过电话,电邮以及实时通讯等工具解答客户关于信用卡,一般银行服务,个人网上理财,付款等相关业务的咨询和处理;发掘客人需求,将合适客户的产品及服务推荐给客人,能够达到预期效果;根据情况提出合理方案,务求为客户解决疑难,令客户满意,提供高质量服务。 任职要求: 良好的客户服务意识并愿意从事客户…
Skills: Customer Service, Cantonese Fluency, English Communication, Communication Skills, Problem Solving
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Full-time
bachelor degree
Continuous professional development, Flexible working, Inclusive and diverse environment
Posted 13d ago
~40 hrs/week
Responsibilities
The role focuses on implementing Premier Acquisition strategies and acquiring new-to-bank customers through various lead sources. It also involves delivering high-quality retail sales and customer service to high-value personal clients.
Requirements
Candidates must have a bachelor's degree and at least one year of experience in financial services or retail sales. Proficiency in banking products, regulatory knowledge, and strong sales and communication skills are required.
Full job description
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
• Be responsible for successful implementation of Premier Acquisition strategies
• Acquire new-to-bank customers via central or self-generated leads.
• In order to deliver a high quality service to our highest value personal clients the role holder will need to complete simple retail sales.
• Development of strong working relationships with relevant business areas (e.g., WPB, Marketing, etc)
• Delivery high standard customer service to meet customer satisfactory
Qualifications - External
To be successful in the role, you should meet the following requirements:
• Bachelor's degree or equivalent experience
• Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent
• Sound knowledge of various forms of deposits, WEM product, mortgage, etc.
• Knowledge of the constantly changing laws/regulations governing banks/finance industry, consumer trends, competitor offerings, economic and foreign currency markets
• Strong presentation and sales skills
• Objection handling techniques and work under pressure
• Good interpersonal and communication skills
• Customer service orientation
• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by HBCN
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /FF
Issued by HSBC Bank (China) Company Limited
Related keywords
International Wealth and Premier BankingIWPBRetail BankingWealth ManagementAsset ManagementPrivate BankingInsuranceWEM ProductMortgageForeign Currency MarketsConsumer TrendsFinancial RegulationsCustomer AcquisitionHSBC
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking