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Full-time
Professional Development, Flexible Working
Posted 7d ago
~40 hrs/week
Responsibilities
Provide professional servicing and support for commercial banking customers via telephone and digital channels. Resolve queries end-to-end while identifying growth opportunities and adhering to operational risk and financial crime policies.
Requirements
Requires excellent communication and relationship-building skills with a proactive approach to problem-solving. Candidates must be able to commit to a 12-month term and work flexible shifts between 8 AM and 8 PM UK time.
Full job description
Why join us?
The Business Client Services (BCS) supports with all servicing activities for all commercial customers in contact with BCS. They are responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers’ journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities.
The Opportunity:
This role is full-time. Successful applicants must be able to commit to the role for a minimum of 12 months. Flexibility is required as you will be working shift patterns between the hours of 8AM to 8PM UK time.
Working with the team in Cairo you will be part of a team that is able to collaborate, interact with and support one another as you assist our business
customers. Being in our office together in one place enables you to collectively create an inclusive, productive workplace.
We operate a hybrid working environment, which means that after your probation there could be the opportunity to work a minimum of 50% in the office with the other time working from home, so it’s important you are able to do both. To be able to work from home you will need to have a suitable home office set up, which includes a desk and a chair in a location which is safe, secure and free from the interruptions of day-to-day life.
What you’ll do:
Correspond with our Commercial Banking customers, supporting them with their everyday banking queries
Build strong relationships by listening to their needs and delivering solutions that help to grow their business
Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions.
Takes end to end ownership to resolve customers’ queries at first point of contact
Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need us most.
Support the delivery of BCS specialist strategy
Actively support process improvements through raising ideas through the correct channels.
Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.
Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
Ensure client satisfaction is achieved by consistently delivering excellent service.
What you will need to succeed in the role:
The ability to build a relationship and rapport with excellent verbal communication skills. Whilst identifying new opportunities for growth within the business.
A team player that is happy to collaborate and deliver on common goals
Problem solving skills the ability to think on your feet and create solutions for our customers
Willingness to take ownership of all customer interactions
Self-led enthusiasm to grow, succeed and learn
Forward thinking, progressive mindset with the ability to adapt to change well
Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
Champion and drive successful customer satisfaction.
The ability to demonstrate role model behaviours and organisational values setting the standard for others
Effective time management skills
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (Egypt) Private LTD
Related keywords
Commercial BankingClient ServicingDigital SolutionsOperational RiskFinancial CrimeCustomer SentimentGSC CairoHSBCBusiness Client ServicesFirst Point of Contact
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking