Hanoi, Ha Noi, Vietnam · On-site
Summary of Main Tasks and Responsibilities 1.Provision of Counter services - Cash/cheque withdrawal and deposit - Money Exchange, - Term Deposit - Demand Draft issuance/encashment - Inward Telegraphic Transfer - Emergenc…
Skills: Cashiering, Customer Service, Regulatory Compliance, Team Leadership, Transaction Processing
São Paulo, São Paulo, Brazil · Hybrid
Sobre o Banco HSBC O HSBC Brasil possui equipes dedicadas no país para dar suporte às grandes corporações locais, empresas multinacionais e investidores institucionais estrangeiros. Os nossos especialistas de produtos of…
Skills: Accounting, Administration, Economics, Engineering, Excel
Bermuda · On-site
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million c…
Skills: Document management, Data processing, Data analysis, Record administration, Research
Birmingham, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
Skills: Transaction management, Real estate finance, Due diligence, Underwriting, Project management
Edinburgh, Scotland, United Kingdom · On-site
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opp…
Skills: French Fluency, Client Relationship Management, Global Banking, Financial Services, Analytical Thinking
Bengaluru, Karnataka, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Risk management, Financial crime, Stakeholder management, Regulatory compliance, Anti-money laundering
Ahmedabad, Gujarat, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Business Descriptor Sales, Distribution and Business Development pl…
Skills: Asset Product Management, Stakeholder Coordination, Credit Processing, Cross-selling, Fraud Control
Ahmedabad, Gujarat, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Business Descriptor Sales, Distribution and Business Development pl…
Skills: Asset Product Fulfillment, Stakeholder Management, Credit Processing, Cross-selling, Fraud Control
Boston, Massachusetts, United States · Hybrid
$173k–$259k/yr
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million…
Skills: Relationship management, Corporate banking, Capital markets, Commercial lending, Risk assessment
Bengaluru, Karnataka, India · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Risk management, Securities services, Custody business, Operational risk, Internal control
London, England, United Kingdom · On-site
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential – whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support a…
Skills: Financial services, Credit support, Relationship management, KYC, CDD
London, England, United Kingdom · On-site
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
Skills: Strategic technology partnership, Microsoft AI ecosystem, Microsoft 365 Copilot, Azure AI Foundry, Enterprise AI strategy
Kolkata, West Bengal, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Sales, Distribution management, Mutual fund products, Commercial acumen, Communication skills
Ahmedabad, Gujarat, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Business Descriptor Sales, Distribution and Business Development pl…
Skills: Asset Product Management, Stakeholder Management, Credit Processing, Cross-selling, Fraud Control
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Avaloq, Settlement processing, Trade reconciliation, Cash reconciliation, Derivatives
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: People management, Masterfile management, Reference data, Private banking, Investment banking
Dubai, Dubai, United Arab Emirates · On-site
Relationship Manager - Corporate and Institutional Banking Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contr…
Skills: Relationship management, Corporate banking, Credit management, Financial analysis, Business development
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Standard Settlement Instructions, Counterparty Management, Banking Core System, Securities Pricing, Equities
West Jakarta, Java, Indonesia · On-site
Some Careers Shine Brighter Than Others. International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-c…
Skills: Relationship management, Wealth management, Financial markets, Investment products, Communication skills
Beijing, Beijing, China · On-site
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Skills: Customer relationship management, Strategic planning, Sales, Wealth management, Interpersonal skills
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The Senior Teller is responsible for providing efficient counter services, managing complex transactions, and ensuring high-quality customer service. Additionally, they provide leadership and supervision to the teller team while maintaining strict compliance with internal controls and regulatory standards.
Candidates must possess strong knowledge of cashiering procedures, banking products, and regulatory compliance requirements. Proven ability to coach team members, deliver accurate financial services, and demonstrate excellent interpersonal skills is essential for this role.
- Cash/cheque withdrawal and deposit
- Money Exchange,
- Term Deposit
- Demand Draft issuance/encashment
- Inward Telegraphic Transfer
- Emergency encashment
- Delivery of ATM card/credit card/overseas card/cheque book to customers
- Customer inquiries about RBWM products and services
- Minimal or no cash difference
- Specific ownership of complex or high value transactions requiring additional knowledge or experience
- Provision of excellent customer service, by providing an efficient, friendly and prompt service
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
- No justified customer complaints where the avoidance of the complaint is within the staff members control
- Customer feedback / letters of praise
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
- Support Counter Team and handling customer compliants
- Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
- Identify cross sales and Individual Review opportunities and make effective referrals to Personal Banker or customer group in HSBC
- Provision of advice and guidance to colleagues within the team, supporting them with complex transactions
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
- Monitoring Teller interactions
- Train up Teller to be familiar with systems and procedures / regulations
- Evidence of new ideas or innovative approaches to improve processes or procedures
4. Leadership / Teamwork
- Supervisory responsibility for the Tellers
- To be the first point of call when Tellers have queries or a transaction is outside of their authority but they must act within their own
- To deal with any face to face customer complaints relating to the Tellers and the provision of the counter service
- To conduct regular one to one’s with their line management to provide feedback on the performance of the Tellers & any other counter related issues
- Strictly follow Cash Handling Procedure
- Ensure satisfactory implementation of audit recommendations
- Cross check colleague’s vouchers
- Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided and optimizing relations with regulators
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
