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Job Title: Assistant Manager

• The role holder will be responsible for Trade capture, exception management and service routing of trades to downstream systems along with adding and settlement of cash transactions. Trade Instructions are either received STP through BVI or uploaded manually or through Macros/EUC’s to account for instructions received in generic mailboxes from Clients/FM’s. Diagnostics reports are run which include investigation, handling any exceptions, and query resolution within the PLA turnaround time. The services include sending Asset setup to the Static Team and resolving queries received in Vortex/ TLM (Reconciliation platform). Cash transactions are specific journals including expenses, fees, monthly interest & FXs. Instructions are received from Internal teams, Clients, Brokers, Fund Managers, Transfer Agencies and Custodians.
• The Team is also responsible for timely Cash Monitoring, Input of Journals, reimbursement and payments, monitoring balances, and writing off small residual balances. The Team is also responsible for timely Cash exception (cash reconciliation) handling, Input of Journals, reimbursements and payments, monitoring balances, and writing off of small residual balances.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Impact on the Business/Function

• Enable the rollout of new products/ activities within Trades.
• Engage and drive efficiencies and business solutions through automation and be an agent of change. Assist and participate in deploying defined business solutions to remove manual processes.
• Ensure Active participation and support of migration / re-migration of funds.
• Optimize participation in department initiatives, regulatory, compliance and reduce risk.
• Formulate and implement robust control mechanisms to eliminate risk (if any)
• Ensure Successful implementation of all process/department-level initiatives.
• Responsible for ensuring Adherence to all project /migration timelines.

Customers / Stakeholders

• Review the Postings/uploads and ensure all downstream/ BP queries are responded in a timely manner.
• Perform maker activities as and when required.
• Ensure that Handovers are in place and all files are checked and there is an Escalation Matrix in place and followed diligently.
• Act as the primary contact for Business Partners and downstream teams in relation to any query related to reconciliation/posting.
• Act as a backup for the Manager in his absence and manage operations.
• Develop and maintain relationships with internal customers & business partners through timely communication and BAU Calls.
• Ensure Adherence to defined process KPIs and PLAs.
• Responsible for ensuring NIL BP Complaints. All BP/Stakeholders queries and open items to be responded effectively to/raised in a timely manner.

Operational Effectiveness & Control

• To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points.
• Ensure Trades/Reconciliation operating procedure is followed with management and assessment of risks (if any)
• Identify and reduce manual processes for enhanced operational control.
• Updating all MIS/trackers as required by the process.
• Ensure Enhancements to Job-Aid Matrix, SOP, process notes, checklists, KPI, and internal processes as and when required.
• Complete all Mandatory training as and when required and IOC for captured roles.
• Ensure timely follow-up on the open & outstanding issues that hinder the valuation. Ensure, the Escalation Matrix is followed as per agreed for both BP & SSO Kolkata.
• Demonstrate actions to adhere compliance to with the mentioned controls.
• Responsible for ensuring Nil breaches in all groups and risk policies. Audit, BRCM, and Compliance reviews rated as 'satisfactory'.
• Ensure process notes are updated appropriately.

Leadership & Teamwork 

• Ensure continuous process-related updates are cascaded to the fund administrators on an ongoing basis.
• Undertake/conduct training/cross-training for all staff including existing and new staff and monitor the same on an ongoing basis.
• Perform any additional responsibilities that may be required by the Supervisor in support of the ongoing management and development of the division.
• Perform UAT testing as and when required.
• Being proactive in identifying root causes for process-related challenges and sharing qualitative resolution.
• Be flexible to adapt to different working environments with counterparts across the globe.
• Responsible for improving the team’s overall quality, productivity, and communication.
• Contribute towards building an enthusiastic and motivated team
• Demonstrate HSBC Group Values and principles.
• Initiatives to demonstrate the application of HSS's six principles in the day-to-day work environment
• Participation and support provided to initiatives taken by other team members/teams
• Improving service delivery trends for the team
• Individual initiative and level of engagement/participation/collaboration.

To be successful you will:

Functional Knowledge

• Applicant should have a Bachelor’s/master’s degree in commerce/finance
• 1- 3 years of fund administration experience.
• Excellent knowledge of Capital Markets and Financial instruments.
• Excellent knowledge of accounting principles
• Proficiency in working knowledge of A&V, Reconciliation, and Trade Processing platforms, viz. SimCorp Dimension.
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds, and reconciliations.
• Proficiency in EXCEL essential.

Others

• Create capacity and generate efficiencies.
• The major challenge for this role is to continuously deliver within the specified time limit with minimum or no errors.
• The individual will have to complete all the activities for all the allocated clients for self and fund administrators
• within the set time limit and ensure that the Trade Processing signoffs are sent to the stakeholders within the agreed PLA parameters.
• The individual needs to drive process improvement initiatives within the team communicate with the team and
• other downstream to achieve the same.
• The individual needs to be flexible to work shifts and respond to additional business needs if required.
• Be flexible to adapt to different working environments with counterparts across the globe.
• The role will be of an individual contributor nature and will not have a team reporting to the role.
• The role will operate within the orbit of the Investment Operations Shell of Funds service’s strategic plan.
• The role will interface with all other Market & Securities Departments and with HSBC global offices as appropriate.
• Role will require deputizing for the Manager whenever required.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by Adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Possess good analytical and problem-solving skills.
• Ability to speak and understand English
• Excellent interpersonal and teamwork skills.
• Detail-oriented.
• Demonstrates ownership of tasks and escalates to management when appropriate.
• Ability to re-prioritize workloads due to changing circumstances; meet strict deadlines.
• The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators to achieve target KPIs.
• Multi-tasking with the ability to independently prioritize workload without impacting deliverables.
• Provide support for seamless re-migration, onboarding of new business, and funds in line with Global Operating Model.

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued By HSBC Electronic Data Processing (India) Private LTD