Kendal, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Communication Skills, Digital Platform Education, Fraud Awareness, Empathy
Chancheng District, Guangdong, China · On-site
Please note this job advertisement is only available in Chinese 在这一职位上，您将： 通过电话，电邮以及实时通讯等工具解答客户关于信用卡，一般银行服务，个人网上理财，付款等相关业务的咨询和处理； 发掘客人需求，将合适客户的产品及服务推荐给客人，能够达到预期效果； 根据情况提出合理方案，务求为客户解决疑难，令客户满意，提供高质量服务 任职要求： 良好的客户服务意识并愿意从事客…
Skills: Customer Service, Cantonese, English Communication, Communication Skills, Problem Solving
Tianhe District, Guangdong, China · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Business Analytics, Customer Segmentation, Portfolio Analytics, Pricing Analytics, Digital Marketing
Pinkenba, Queensland, Australia · Hybrid
Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for o…
Skills: Relationship Management, Corporate Banking, Institutional Banking, Portfolio Management, Credit Analysis
Qingdao, Shandong, China · On-site
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Skills: Customer Acquisition, Retail Sales, Relationship Management, Customer Service, Presentation Skills
Guangzhou City, Guangdong Province, China · On-site
(Grade: GCB7) HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail …
Skills: Customer Acquisition, Relationship Management, Sales Skills, Objection Handling, Interpersonal Communication
Taguig, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Partner Negotiations, Relationship Management, Customer Acquisition, Strategic Partnerships, Event Planning
Taguig, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Partner Negotiations, Relationship Management, Customer Acquisition, Strategic Partnerships, Event Management
Taguig, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Event Planning, Sponsorship Management, Relationship Management, Partner Negotiations, Marketing Strategy
Taguig, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Partner Negotiations, Relationship Management, Event Planning, Sponsorship Strategy, Lead Generation
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
We are currently seeking a high calibre professional to join our team as Associate 1. In this role you will: Based in Hong Kong as part of HSBC’s regional healthcare investment banking team which advises corporates and f…
Skills: M&A, Investment Banking, Financial Modelling, Financial Valuation, ECM
Tijuana, Baja California, Mexico · On-site
Si está buscando una carrera en la que pueda causar una verdadera impresión, únase al Centro de servicio global (GSC) de HSBC y descubra lo valioso que será. HSBC es una de las organizaciones de servicios bancarios y fin…
Skills: Security Management, Incident Management, Risk Prevention, Security Auditing, Vendor Management
Hyderabad, Telangana, India · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Python, SQL Server, FastAPI, Kong, Ansible
Bangalore South, Karnataka, India · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Statutory reporting, Financial statements, IFRS, US GAAP, Fund administration
Pune, Maharashtra, India · Hybrid
SECTION A: Global Role Description Template Role description as at 16/04/2026 Role Title Senior Manager, RES, HT India Job Code J13083 Reporting into (EM / FM) Country Head of Real Estate Services LoB/Function & Location…
Skills: Real Estate Services, Facilities Management, Workplace Strategy, ESG, Sustainable Operations
Nogales, Veracruz, Mexico · On-site
Asesor de Ventas y Servicio. HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollars…
Skills: Customer Orientation, Sales Orientation, Teamwork, Results Focus, Problem Solving
Silao, Guanajuato, Mexico · On-site
HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse en el área Comercial en el …
Skills: Customer Orientation, Sales Orientation, Teamwork, Results Focus, Problem Solving
Ciudad de México, Mexico · On-site
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the…
Skills: Reconciliation, FX Middle Office, Risk Management, Team Leadership, Financial Reporting
San Francisco, California, United States · Hybrid
$123k–$184k/yr
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsor…
Skills: Debt Underwriting, Financial Modeling, KPI Analysis, Portfolio Management, Credit Risk Assessment
Redditch, England, United Kingdom · On-site
What you'll do As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with …
Skills: Customer Service, Communication Skills, Digital Banking Education, Fraud Awareness, Empathy
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Act as the first point of contact for branch customers, providing exceptional service and support for complex banking needs. Educate customers on digital services and raise awareness regarding fraud and financial inclusion for vulnerable individuals.
Candidates should possess excellent communication skills, empathy, and the ability to take ownership of customer enquiries. Previous customer service experience is helpful but not essential, as full training is provided.
What you'll do
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.
Within this role you’ll:
What do I need to be successful?
When & where you'll work
This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You’ll Get!
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
You’ll also receive:
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 207 832 8500
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
