Technical Support Representative - Diagnostics Role location: Zaventem, Belgium Languages required: Spanish, French and English - fluent Here at Hologic it is our purpose to enable healthier lives everywhere, every day. …
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*** IMPORTANTE: ANTES DE APLICAR, CAMBIA EL IDIOMA EN LA BARRA AZUL EN LA PARTE SUPERIOR DE ESTA PAGINA. EN "LANGUAGE" BUSCA Y SELECCIONA "SPANISH" *** Operario / Operaria de producción Hologic es una empresa manufacture…
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$55k–$65k/yr
Full-time
Pension, Insurances, Comprehensive Training
Posted 6d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for customers to resolve technical and application issues for diagnostic equipment via phone and email. Manage cases using Salesforce and collaborate with technical experts to ensure effective problem resolution.
Requirements
Fluency in Spanish, French, and English is essential, along with a logical mindset and strong customer focus. Experience in a helpdesk or technical support role is preferred.
Full job description
Technical Support Representative - Diagnostics
Role location: Zaventem, Belgium
Languages required: Spanish, French and English - fluent
Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health, and our technologies help healthcare professionals make critical decisions with confidence. As a Technical Support Representative at Hologic, you will translate this purpose into action.
You will be the first point of contact for our customers providing professional, empathetic support over the phone and email, helping to resolve technical and application issues quickly and effectively. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support.
We are looking for people who thrive in a proactive, collaborative environment, have logical mindset, a strong customer focus and ability to learn quickly.
KEY RESPONSIBILITIES
Respond to inbound calls and emails from users of our diagnostic equipment and ask the right questions to understand issues and apply structured, logical troubleshooting
Deliver excellent customer support & experience to end-users for both technical and application issues
Use tools such as Salesforce, ticketing systems and phone platforms to log, track and manage cases
Follow documentation and complaint-handling procedures to ensure compliance, accuracy and quality
Collaborate in an open-space, cross-functional environment – working closely with other Technical Support Representatives and Technical Experts
Escalate complex issues appropriately while maintaining ownership and clear communication with the customer
Continuously expand your product knowledge via manuals, e-learning and hands-on practice
KNOWLEDGE, SKILLS & EXPERIENCE
Spanish, French and English: fluent (spoken and written) – essential. Any additional European language will be advantageous
Experience in a customer service, helpdesk or technical support role is preferred
User-level understanding of technical products or equipment
Ability to prioritise and manage multiple cases simultaneously
Ability to work effectively in a fast-paced, growing and changing environment
Ability to work independently, with sense of initiative, great attention to detail and a hands-on approach
Excellent verbal and written communication skills – clear, professional and customer-focused
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued training throughout your career.
Salary: €55,000 – €65,000 gross per year
The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.
If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
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Related keywords
DiagnosticsHealthcareSalesforceTechnical SupportCustomer ExperienceTroubleshootingCase ManagementMedical EquipmentComplaint HandlingMultilingual Support
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
To view our community guidelines, visit: www.hologic.com/social-media
Offices: 250 Campus Drive, Marlborough, MA 01752, US · 10210 Genetic Center Drive, San Diego, CA 92121, US · Crewe Road, Manchester, England M23 9HZ, GB
Breast & Skeletal HealthDiagnosticand GYN Surgical SolutionsHealth DiagnosticsHealth CareBiotechnologyWomen's
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
To view our community guidelines, visit: www.hologic.com/social-media
Offices: 250 Campus Drive, Marlborough, MA 01752, US · 10210 Genetic Center Drive, San Diego, CA 92121, US · Crewe Road, Manchester, England M23 9HZ, GB
Breast & Skeletal HealthDiagnosticand GYN Surgical SolutionsHealth DiagnosticsHealth CareBiotechnologyWomen's